Scaling Research

For more UXR & ReOps interviews and resources, subscribe to the Scaling Research newsletter at ⁠⁠scalingresearch.com⁠⁠ 📫 -- Summary In this episode, Stig Parfrey discusses his career journey and why he chose to work in Research Ops. He shares the enjoyable aspects of ReOps and the challenges he faces in the nonprofit and government space. Stig also talks about how he collaborates with governm...

In this conversation, Roy Opata Olende and Brad Orego discuss the role of research within companies and the need to stretch outside of traditional UX/Design domains. They highlight the importance of research in making better decisions and saving time, and the need for research leaders to communicate the value of research and educate others about its capabilities. Brad also addresses the challenges...

In this conversation, Josh Williams and Roy Opata Olende discuss the dangers of a monolithic approach to research. They explore the idea of good enough research versus rigorous research, the attachment that UX researchers have to projects, and the importance of understanding the risk associated with different research methods. They also discuss the need for researchers to make a business case for...

For more information and resources, check out scalingresearch.com . -- “How did you get a job in Research Ops?” After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every week. Folks from UX research, Design, People Ops, and many other practices would reach out to learn about my path into this field with an eye to making a switch themselves. Tod...

In today’s episode, I’m chatting with Stephanie Marsh. Stephanie has a wealth of experience and most recently led user research at the UK’s Government Digital Service before hopping over to lead Research Ops at Springer Nature Group. Our conversation covers the gnarly and much-discussed topic of knowledge management. In this chat with Stephanie we discuss: How frustration with 3D pie charts kick-s...

Find more posts and resources at  www.scalingresearch.com . In today’s episode, I’m chatting with Craig Perlmutter. Craig is a Design and Research Ops lead with a wealth of experience, particularly with research labs. Our conversation explores the uniqueness of in-person research within a lab, and it’s value in our remote-leaning world. We cover: Craig’s path from working on call centre software t...

Find more posts and resources at www.scalingresearch.com . In today’s episode, I’m chatting with Dave Hora. Dave runs a research consultancy appropriately named Dave’s Research Company. He's done research in-house and as a consultant for over a decade; Dave is a deep thinker with a wealth of experience. In this episode we talk about: His path to independent research after working for five star...

For more info, head to www.scalingresearch.com . In today’s episode, I’m chatting with Tim Toy. Tim runs Research Ops at Airbnb. He's been in the ReOps field for over a decade and has a wealth of experience. In our chat, Tim talks about: Moving from HR recruiting into UX and Research Ops Defining the roadmap for Research Ops at Airbnb Establishing the importance of career growth paths for ReOps Th...

For more info, head to www.scalingresearch.com . In today’s episode, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of experience having worked in Ops for companies of different sizes in a range of industries. In our chat, Cory talks about: The value of Research Ops vs the research coordinator role What projects she tackled when starting her current Op...

For more info, head to www.scalingresearch.com . In today’s episode, I’m chatting with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the Research Ops community. If you've Googled Research Ops, she's probably one of the first names that comes up. Kate's wide-ranging path into Ops gives her a unique lens on this work. In our chat, Kate shares about: Research Ops...

For more info, head to www.scalingresearch.com . In today’s episode, I’m chatting with Kim Porter who leads Research Ops at BT.  We chat about her journey into this role and then discuss Research Ops models. If you're considering launching a Research Ops practice at your company, Kim also has some very handy tips for how to frame that role.

**Season 2 starts next week** In this short episode, I quickly review Season 1 (yes, this podcast thing-y has seasons) and share some changes for Season 2. If you're enjoyed this podcast, I'd like your help. I'm constantly searching for guests: if you or a friend is a good fit for this podcast, let me know. Twitter is the easiest way to contact me (@royolende) and email also works (opata.olende@gm...

Today, I'm joined by Chris Spalton. Chris is a UX research coach at Redgate. While not a traditional Research Ops role, there’s lots of commonality between his position and some of what tends to fall under the Research Ops function. In this episode we talk about: The purpose of his role His journey to becoming a UX research coach The overlap between his role and Research Ops His plans for the futu...

In today’s episode, I’m chatting with Molly who leads Research Ops at Mailchimp.  We talk about her experiences early in her Research Ops role and what it took for her to grow this practice and her team. -- For more advice and info about Research Ops: Subscribe to the podcast Check out my System17 blog & newsletter

In this episode we talk about: How Mitch got into the UX field His role prior to getting involved in Research Ops What led him to start Research Ops projects His decision to not move into a full-time ReOps role Advice for anyone trying to start up ReOps in their company For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter

Today, I'm joined by Annie York who leads Research Ops at Figma. In this episode we talk about: How she got involved in ResearchOps How her approach to Ops changed when she moved to a different company Which factors most affected how she ran Research Ops in two org --- For more advice and info about Research Ops: Subscribe to the podcast.  Check out my System17 blog & newsletter

Today, I'm joined by the incredible Noël Lamb. Noël runs Research Ops at Robinhood and has nearly a decade of Research Ops experience having led the practice at Salesforce.  In this episode we talk about: Noël's goals in the early stages of ResearchOps What was surprising about her early days in ResearchOps What Noël would you do differently if she was setting up a new ResearchOps practice to...

Today, I'm joined by the super-brilliant Saskia Liebenberg. Saskia runs both Research Ops and Design Ops at Anaplan so she's well placed to talk about the differences between these functions. In this episode we answer the following topics (and more): How Saskia got into Research Ops and then moved over to DesignOps Her experience transitioning to a new practice How work in DesignOps differs from R...

Welcome to the first episode of Research at Scale! In this short intro, I'll share why I decided to launch a Research Ops podcast. You'll also learn what to expect in each episode. Thanks so much for listening!