Royal Flush Podcast

We're hosting our first ever Open House/Demo Day at our shop in East Providence, RI! In this episode of the Royal Flush Podcast, John explains the inspiration behind us hosting this demo day and why it can be a great way to educate potential customers on our epoxy pipe lining technology. The goal is to invite property managers, facility directors, towns and cities, etc. to our shop to show them fi...

In this episode, we break down some major questions we believe customers should know the answers to when they reach out to a company like ours to address their underground plumbing problems. What size is your pipe? What type of pipe is it? What is the access from your house, building, etc? How often are you experiencing backups? These are all questions we at Royal Flush will need to know in the sc...

In this episode, we talk about a variety of topics. The first one being our new jet/vac truck and the services we can offer because of it. With our ability to jet and vac catch basins, combined with our new excavation division, we're able to offer more solutions to a customer's underground plumbing issues. Second, we recently completed a project at a trailer park. Contrary to the perception that t...

In this episode, John breaks down sump pumps. What they are, what they do and how they work. Sump pumps are a great tool to prevent flooding in a home owner's basement, especially when the weather is as crazy as it has been in New England with all of the rain we've been getting. Check out our website to learn more about what we do: royalflushpipelining.com

In this episode, John and Kyle go over the most common causes of backups in residential and commercial situations, as well as some things to look for that may signal an impending backup. As a homeowner, the sewer pipes are just as important (and expensive to fix) as a roof, windows, etc. so we highlight some things to look out for and actions to take to possibly prevent a backup. Check out our web...

In this short episode, John breaks down the difference between the terms "trenchless" and "no-dig" as these are two commonly mistaken phrases in our industry. At Royal Flush, we do TRENCHLESS pipelining (otherwise known as CIPP) which does not necessarily mean "NO DIG" and that is exactly what we dive into in this episode. Check out our website to learn more about what we do: royalflushpipelining....

There has been flooding in Rhode Island and Southern Massachusetts at an astronomical rate the last few years, as well as other places around the country. In this week's episode, John explains the reasoning for these floods, and how regular maintenance to town and city storm drains can bring an end to these issues, and prevent flooding from the sewer systems when rainy weather comes about. Check o...

John and Kyle sit down and talk about the parallels between business and March Madness. At Royal Flush, we want to become a "blue blood program" who hold a standard of excellence in business, and not a "Cinderella story" who makes one good run and is content. Check out our website to learn more about what we do: royalflushpipelining.com

John and Kyle sit down and discuss subcontractors, what subcontractors are, and a specific scenario where a customer was experiencing problems with the sewer line at her house. In this scenario, the customer reached out to another company to line her pipes. This business doesn't actually do anything in the pipe lining world, so without her knowledge, they were going to "subcontract" the project to...

In this episode, we talk about the pipe lining process. In a longer form piece of content, our goal is to go in depth describing and explaining why each of these steps may be necessary. John harps on the importance of step 1, the camera inspection. Identifying and understanding what is going on in your sewer pipe and why it's causing you issues at your home or business is a key step to resolving t...

In this week's episode, John talks about our recent project in East Providence, RI at Mega Solutions. Their building had a pipe running under a courtyard, and in order to dig an access pit, our likely scenario was to hand dig the pit. John talks about Marc's outside the box thinking in hiring a third party crane company to lift the excavator over the building and into the courtyard. This solution...

Get in the holiday spirit with us at Royal Flush! In this episode, we talk about Christmas traditions and go over the best Christmas movies such as Home Alone, Polar Express and the Grinch, and the best Christmas songs.

With New Year's right around the corner, we sit down and discuss some big changes we made to our business this year, what we learned and how we can apply the same goal of growth in 2024. Check out our website to learn more about what we do: royalflushpipelining.com

In this week's episode, John and Kyle sit down and talk about the weekend following Thanksgiving and the big events that surround the transition into the Christmas season. From Black Friday stories, to the appropriate time to put up the Christmas tree, we talk about why this is our favorite time of the year. We hope you enjoy this week's episode. Check out our website to learn more about what we d...

In this Thanksgiving themed episode, Kyle and John talk about Thanksgiving and the holiday season coming up. We give our thoughts on Thanksgiving foods like turkey, stuffing, potatoes, cranberry sauce and more. John also shares some of his Thanksgiving recipes and his "dream scenario" transitioning from Thanksgiving to the Christmas season. We hope you enjoy this week's episode! Check out our webs...

In this episode, John and Kyle sit down and talk about the cliche phrase, "Don't burn the candle at both ends" and how it can relate to a work/life balance. We believe that if you're always working, there's no time left to spend how you want. John also talks about corporate burn out which is another common example of work/life balance and how to evaluate what is important and what isn't. We hop yo...

In this episode, John and Kyle talk about the phrase "don't bite off more than you can chew" and how in business, you should in fact bite off more than you can chew. We talk about how taking gradual steps outside of your comort zone can lead to growth (personally and professionally), and better prioritizing your daily tasks and responsibilities. Check out our website to learn more about what we do...

Looking to save money on your taxes? In this week's episode, John sits down with Matt Robinson whose experience in the tax and accounting world provides some very insightful ways to maximize you and your business's tax savings this year. In this episode, Matt talks about tax deductions and credits for both you and your business. From large companies to even side hustles (the gig-economy) Matt shar...

In this episode, John and Kyle talk about the phrase, "don't put all your eggs in one basket" and how it pertains to business (John in particular, strongly disagrees with this phrase). We talk about how especially when it comes to vendors or suppliers, it pays to put all your eggs in one basket. The benefits both financially and in general completely outweigh the downsides as you're able to build...

In this episode, we sit down and talk about our marketing strategy for our service based company. We talk about our goals from a marketing standpoint and how it may differ from different industries. We consider our three "pillars" of marketing to social media, search engine optimization and outside sales. In such a niche industry, our main objective (which may differ from most) is simply letting p...

In this episode, John and Kyle talk about our newest pieces of equipment and how they're going to benefit us moving forward. In previous episodes, we've talked about time efficiency and having multiple pieces of the same equipment will allow us to get jobs done much faster in much less time. John also compares this idea to multiple different jobs, such as construction, painting, and other professi...

In this episode, John and Kyle sit down and talk about real estate investing. When inspecting a home with the potential of buying, most people tend to pay attention to aspects of the home such as the windows and roofing. However, one thing that goes overlooked far too often is the condition of the sewer lines. If there's an underlying issue with the sewer line at that house, the repairs can cost j...

Often times in a business, the phrase "the customer is always right" gets thrown around a lot. However, in this episode John breaks down why he thinks in certain industries the customer is always wrong. In most industries (some examples are pipe lining, car sales, etc.) the customer THINKS they know what they want, but it's on the service provider to ask qualified questions to gain context and fin...

In this episode, Kyle and John sit down and discuss why saying no to customers is actually more necessary in our industry than you might imagine. Due to our advanced technology and niche world of plumbing that we exist, our solution isn't always the right solution for a home owner. Sometimes it's more time efficient to simply tell a customer that we aren't the right fit, and they're better off sav...

In this week’s episode Kyle and John sit down and have an “end-of-summer check-in” to discuss upcoming events as well as lessons we’ve learned 8 months into 2023. Having recently lost an employee at our shop in East Providence, it inspired the idea of a “tier-based system” that can allow our employees a blueprint that tangibly shows how to “move up the ranks” and become compensated appropriately....