Personalization Outbreak

"When the biggest moment of your life arrives, confidence doesn't come from courage—it comes from preparation." World champions aren't defined by one extraordinary moment. They're defined by thousands of ordinary moments that nobody sees. In this episode of the Personalization Outbreak Podcast, Glenn Llopis sits down with legendary U.S. Women's National Team defender...

“Leadership that costs you your health, your peace, or your identity is not leadership — it’s survival.” Too many leaders don’t realize they’ve stopped leading. They’re just surviving. In this episode of the Personalization Outbreak Podcast, Glenn Llopis sits down with Randy, former C-suite executive and author of The Art of Transformation , to explore the hidden cost of success and what happens w...

"In writing, privately, go back through your career and find the moments when you felt most fully alive in the work. Not most successful, but most alive. See, those moments are not nostalgia. They are the blueprint of who you are when the armor isn't yet fully in place." Success has a hidden cost. The same behaviors that help you advance can slowly disconnect you from who you actual...

"My body told me the truth before I was ready to accept it." The system that rewards you today can become the same system that breaks you tomorrow. In this episode of the Earning Conviction Series, Santi Strasser—The Resilience Architect—joins Glenn Llopis to share a deeply personal story about leadership, innovation, burnout, and what happens when conviction collides with bureaucracy. S...

Personalization has become one of the most celebrated leadership skills of our time. But there's a version of personalization that quietly exhausts even the most capable leaders. In this episode of the Earning Conviction Series, Glenn Llopis explores the hidden danger of adapting so well to others that you eventually lose touch with yourself. 🧠 Why personalization without conviction becomes...

Most leaders think they're exhausted because they're working too hard. They're not. They're exhausted from performing. In this episode of the Earning Conviction Series, Glenn Llopis explores a hidden truth behind leadership burnout: ⚠️ Why exhaustion often comes from managing perception, not workload 🛡️ How the "armor" that helped you succeed may now be draining your...

"The technical skills only take you so far. The durable skills are what allow you to really excel, allow people who know how to do things to become leaders or managers of other people who do those things, maybe, down the road. We all know people who know how to do things, but don't ascend to helping others do things or leading others who do things. And that's because the deficits ma...

"I think a lot of these high performers mistake endurance for strength. And they believe that if they just keep on going, I hear this all the time, "I just got to keep going. " There's restructuring, reorganization, and they just say, "I just need to keep pushing through." And that is endurance, but that's not strength." Burnout isn’t always caused by too mu...

"They're giving you the most precious thing. They can give you time. They're giving you that chance. So deliver, deliver for them by answering and speaking to them and building again, that bridge. And that requires that empathy, that requires that communication. That requires the innovation, which is really creativity with purpose. That's what innovation is. It is strategic cre...

"Look, I don't have some secret decoder ring that will tell you that something's performative, but I do think it doesn't take a whole lot of Googling to figure out if something sounds too good to be true, to figure out that it is. And I think part of the way that leaders who are effective do this is they referenced the fact that they were talking to their employees. " Trad...

"...but maybe, for example, that scarcity mindset is also going to make me kind of look around and say, 'I've got to keep this job.' So, I'm scared to take risks. I'm scared to, maybe, change the culture that really is diminishing my wellbeing, and also causing, or really influencing this burnout at work." Burnout isn’t just about work. It’s about what’s happenin...

“…what you need to know is this. And that is the difference between a conventional farmer and a sustainable farmer is that a conventional farmer grows plants and a sustainable farmer grows soil; and very simple in it’s difference, and yet incredibly profound in how it takes you down two different paths, because, what are you doing if you're growing plants? ” In this episode of Personalization...

" One in five Americans today is Hispanic. So when you frame it in that, whether you're selling shoelaces or soda pop or pizza, would you ignore one in five Americans as you go to market?" On this episode of Personalization Outbreak, I am joined by Mike Valdes-Fauli, Chief Operating Officer of Chemistry, and President of Cultura , to explore how leaders can turn uncertainty, disrupt...

"Purpose isn’t soft. It’s your most powerful energy source." In this eye-opening episode of the special HAOP Podcast Series, strategist and CEO Rob Craven explains why purpose is no longer a spiritual concept—it’s a strategic advantage. From scaling companies to transforming leadership culture, Rob shares how tapping into personal purpose can unlock exponential energy, innovation, and gr...

"Everyone is in the healthcare business now — whether they realize it or not." In this compelling episode of the Personalization Outbreak podcast, Honor Technology CEO Seth Sternberg reveals why caregiving is one of the most urgent — and overlooked — challenges facing the healthcare system and the workforce. With 1 in 5 employees silently caring for aging parents, companies are losing pr...

What’s really behind the burnout crisis in nursing leadership? In this powerful new episode of the Personalization Outbreak Podcast, part of our special 2025 Healthcare in the Age of Personalization (HAOP) Forum Series, Glenn Llopis sits down with Lori Gunther (CEO, Sunova Associates) and Nancy Travis (Executive Nurse Consultant) for an honest conversation about: ✅ Why 24/7 accountability is brea...

“Hard things are worth doing.” In this powerful episode of the Special 2025 Healthcare in the Age of Personalization Series, pediatric neurosurgeon Dr. Amanda Saratsis shares why purpose, grit, and leadership are essential to reclaiming dignity in healthcare — especially for our most vulnerable patients. Here’s what Dr. Saratsis reveals: • Why surgical precision and musical discipline go hand-in-h...

“Leadership isn’t about control anymore — it’s about connection.” What if everything you thought about leadership was based on outdated assumptions? In this special episode from the 2025 HAOP Forum Series – part of our Design-Thinking Program for Health System, Clinical, and Nursing Leaders – I’m joined by Dana Greenberg and Scott Taylor of Babson College to rethink what leadership must look like...

"We're past the point of bandaid solutions. The entire model is imploding from within." In this powerful episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, physician and healthcare executive Sumita Yadav reveals why the healthcare system is at a breaking point and what true transformation requires. From the emotional toll on clinicians to the f...

"We have to stop being more tribal and start being more human. Historical standards for patient-centered care need to be reevaluated because everything is moving us toward a personalized experience." In this thought-provoking episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, physician executive Dr. Greg Brannon challenges healthcare's rigid fr...

"We all went into nursing because at the core of what we do is service, caring and compassion. As a leader, we cannot forget that." In this inspiring episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, Dr. Ralene Brooks, Dean of the College of Nursing at the University of Phoenix, shares her vision for transforming nursing leadership through personal...

What happens when Gen Z enters healthcare with purpose in their hearts, and systems to transform? As part of the 2025 HAOP podcast series, this special episode of our Design-Thinking Program for Health System, Clinical and Nursing Leaders features four rising stars from Cornell’s Sloan MHA Program in an honest conversation with Glenn Llopis. 🎙️ Featuring: • Deevena Annavarjjula – Manager of Value-...

"There's no occupation where a person can walk into your space and within seconds share their most personal and intimate issues with you. That's a sacred bond we need to preserve." In this compelling episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, physician executive Dr. Scott Wolf shares how healthcare can reclaim its human-centered mi...

"We have a sick care system, not a healthcare system. The economic driver is to keep people as sick as possible for as long as possible so they keep coming back." In this eye-opening episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, economist and nursing professor Dr. Olga Yakusheva exposes the truth about nursing's economic value and why our...

What if we stopped measuring time by minutes, and started measuring it by meaning? In this special episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, Kathy Azeez Narain, Chief Digital & Customer Innovation Officer at Hoag | ex-Amex, challenges the way we define patient connection in an increasingly tech-driven system. “It’s not about how long the doctor s...