Leadership and CX Podcast

Technology is creating new opportunities for learning, connection, and growth.  But as AI, social media, and digital platforms become a […]

For many years, customer experience strategies focused heavily on finding the lowest cost delivery locations.  But today, AI, evolving customer […]

As AI continues to grow across organizations, teams are becoming faster and more efficient.  At the same time, leaders are […]

AI is moving faster than most organizations can keep up with. Every week brings new tools, new promises, and more […]

In today’s fast-changing world, many organizations are trying to adopt AI and improve customer experience. But often, the challenge isn’t the technology […]

In today’s fast-moving digital world, fraud is not slowing down – it’s evolving. And with AI becoming more powerful, both businesses and fraudsters are getting […]

Most teams don’t struggle because of a lack of training — they struggle because of a lack of connection. In this episode […]

In today’s experience-driven world, organizations are always looking for ways to improve customer experience. But often, the focus stays on what’s visible — […]

In a digital world full of choices, customers don’t just look for speed or convenience anymore.  They look for something deeper — trust.  […]

Every organization has a leadership strategy. Most of them stay on paper.  In this episode of the Etech Leadership & CX Podcast, […]

Your AI investment is growing. Your CX scores aren’t. Here’s why. Jim Iyoob and Bob Azman, Founder of InnovativeCX, break […]

Every leader today is talking about AI. But the real challenge isn’t technology.   It’s how leaders adapt.  In this episode of the Etech Leadership & CX Podcast, […]

Every organization wants to deliver better customer experiences. And today, new technologies are opening up exciting possibilities to make that happen.  But the real […]

Final Video 0:00 Hello everyone, welcome to the E Tech Leadership Table. 0:03 This is a podcast where we invite […]

Every organization talks about culture. Every leader talks about transformation. And now, everyone talks about AI.  Yet many contact centers […]

Every contact center talks about quality, but very few can actually prove it at scale.  Most organizations still rely on outdated QA models — small […]

Every business says customer experience matters — yet many organizations still treat it as a cost center instead of a […]

Every innovation in customer experience starts with one simple question — how can technology make life better for people?  As […]

Every strong customer experience begins with a team that feels confident, supported, and prepared.  But as workplaces change, with remote […]

Picture this: You Walk into work Monday morning, and instead of the usual departmental walls, you see colleagues from different […]

A strategy can guide you, but a movement transforms you. When customer experience shifts from being a set of goals […]

The best experiences are built on empathy. Because before people remember what you said or did, they remember how you made […]

The contact center is no longer just about answering calls — it’s about answering to a new era. One where […]

It’s not just about retaining customers anymore — it’s about redefining success itself.  Customer success has entered a new era […]

Discover how AI is transforming customer service — not replacing people, but empowering them to deliver exceptional experiences.  About the […]