Future Picks

Starting something innovative in your company might be scary at first. You must have a clear plan in your mind and the right team to execute it. You need to prepare a pitch to convince your CEO and stakeholders as their absolute support is crucial to determine if this idea is going anywhere. Even so, you decide to go ahead, but you can’t have any physical meeting because the world is dealing with...

Like so many travels in the history of the Mediterranean Sea, embarking on the digital journey can be quite a challenge for many companies, and if we add a pandemic in the process it might seem like an impossible mission. Well, that was not the case for Air Malta. The determination this team has shown to make this digital dream come true was an example of how companies should face the many challen...

Taking airline and travel retail to the next level   David Turton, CTO at Branchspace, describes the Triplake delivery experience - during the pandemic - as a key part of the digital transformation strategy of Air Malta. He explains what Triplake is all about, how this becomes part of the digital transformation strategy, what the delivery really means, the optimisation journey which follows a...

Ursula Silling and Carl Michel talk about travel in the post-pandemic era, the impact of changing customer behaviour, digital and personalised experiences, more conscious travel decisions, sustainability and what it means different modes of travel and transport.   Some key thoughts and questions tackled include: The habit of repeat purchase is lost, as most aviation and travel stakeholders ar...

In this episode by Branchspace, Radoslav Dutkovski and Ursula Silling talk about the latest trends in customer behaviour and how this affects loyalty and retail strategies for aviation and travel. Trends from retailers and hospitality including Starbucks, Nike, McDonald's and Accor Hotels do influence customer expectations as much as does more environmental awareness.    Radek and Ursula...

Ursula Silling, CEO at Branchspace, asks Martin Gauss, CEO at Air Baltic, about his recipe for success.    The conversation covers topics such as how Air Baltic manages to keep innovation going, why can Air Baltic claim to be the greenest airline, how did Martin manage to convince staff to become a Covid Free company, other innovations as well as Martin as a person and his perspective on...

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David Turton, Branchspace's CTO, and Radu Iliescu, Director of Consulting Services discuss why airlines should be more data-driven. Website: branchspace.com