Fandom Unpacked

September brings an industry-wide reset across Broadway, television, museums, and performing arts centers. But as PBS Vice President of Multiplatform Marketing and Content Amy Wigler points out, past loyalty and nostalgia are great hooks, but they can't be the final destination. Discover why launching a new season is all about taking that baseline emotional connection and redirecting it towar...

A baseball season gives you 81 chances to get it right, and 81 chances to lose someone if you don’t. We sit down with Anthony Esposito, Senior Vice President of Ticket Operations for the Atlanta Braves, to unpack what actually creates lasting fandom when the calendar is packed and the expectations are high. We start with what makes Braves fans distinct, including the long reach of the “TBS effect”...

What turns attendance into loyalty? In this episode of Fandom Unpacked: In Case You Missed It, Heather revisits a conversation with Mel Barry of the New Orleans Pelicans about the rituals, energy, and sense of place that keep fans coming back. Because when an experience starts to feel familiar, meaningful, and shared, showing up can start to feel a lot like coming home. Hear the full conversation...

Ticketing works best when it disappears, and that’s exactly why we wanted this conversation. We’re joined by Andrew Bragman, VP of Ticket Operations for SoFi Stadium, YouTube Theater, and Hollywood Park, to unpack what it takes to deliver a seamless fan experience for everything from NFL crowds to global pop tours and World Cup matches. When tens of thousands of people show up with sky-high expect...

As the US Open returns to New York, we revisit our conversation with Nicole Kankam, Managing Director of Pro Tennis Marketing & Entertainment at the USTA. Nicole shares how the US Open's Fan Week has become a more accessible and diverse entry point to tennis, and how that experience is helping to build the next generation of players, attendees, and fans. Hear the full conversation with Ni...

With D23 2026 just days away, we revisit our conversation with Michael Vargo, Senior Vice President of D23, Corporate Events, and the Walt Disney Archives. Michael reflects on Mousequerade, D23’s fan costume competition, and what makes it such a powerful example of fans becoming active participants in the experience rather than just spectators. Hear the full conversation with Michael Vargo in Seas...

A period-instrument orchestra relocates to a working-class public school, teams up with student street dancers, and suddenly Bach becomes a sold-out, standing-ovation collaboration. That real story, “Breaking Bach,” is our jumping-off point for a bigger question: how do arts and culture organizations grow by shrinking the distance between the stage and the street? We’re recording live at the 2026...

The arts don’t have a marketing problem. They have a mission translation problem, and it’s hiding in plain sight. From the floor of the Tessitura Learning and Community Conference in Washington, D.C., we talk about what happens when financial pressure pushes nonprofit arts organizations toward short-term tactics, while the very thing that makes them special is long-term community impact. We unpack...

With TLCC 2026 just around the corner, we revisit a conversation with Tessitura President and CEO Andrew Recinos about what makes a professional community meaningful. Andrew reflects on the forums, affinity groups, and relationships that help arts and culture professionals support one another, not just during a conference, but long after everyone heads home. Hear the full conversation with Andrew:...

Summer travel season is here, but the trips we remember most are often less about where we go than who we experience them with. In this ICYMI episode, Sixthman CEO Jeff Cuellar explains why passionate fans will rearrange their calendars, cross traditional demographic lines, and travel wherever it takes when an experience is built around something they love and a community that loves it with them....

Oncologists prescribing beaches, Broadway, and ballgames sounds unbelievable until you hear the why. We sit down with Jon Albert, founder of the Jack & Jill Late Stage Cancer Foundation, to talk about what families actually need when late-stage cancer enters the picture: time, relief, and a chance to feel like a family again. Jon shares the story behind the foundation, rooted in the loss of hi...

As soccer supporters from around the world transform cities across North America with songs, traditions, and unforgettable displays of fandom, we're revisiting a conversation that helps explain how many of those lifelong passions begin. In this ICYMI episode, Mike Lorenc (Clinical Assistant Professor of Sport Management at the University of Michigan and co-owner of AFC Ann Arbor) shares why t...

Monopoly has a reputation for turning friendly game nights into grudge matches, and Saw has a reputation for making people squirm. So what does it look like to build live, immersive experiences from those worlds and still leave guests feeling satisfied, included, and eager to come back? We sit down with David Hutchinson, CEO of The Path Entertainment Group, to unpack how modern fandom changes when...

Game 4 of the NBA Finals is tonight. If you live even remotely close to New York, you're feeling the fandom. It sent us back to a conversation with Bronwen O'Keefe, Head of Brand Marketing and Content at the Harlem Globetrotters — an organization that's been filling basketball arenas in this city for 100 years — on what it actually means to give every person in a room something to f...

Everybody recognizes the Harlem Globetrotters. The more interesting question is why people keep coming back, and why first-timers leave feeling like they just joined something. We talk with Bronwen O’Keefe, Head of Brand Marketing and Content, about the simplest strategy that is also the hardest to execute at scale: building fandom by making joy a two-way exchange between the team and the crowd. B...

We break down how the Savannah Bananas build a fan experience by doing the exact opposite of “normal” and keeping everything anchored to entertainment. We hear from co-owner Emily Cole on the behind-the-scenes planning that turns a baseball stop into a fan-first trip people schedule a year in advance. • The Savannah Bananas’ philosophy of rejecting normal to create standout sports entertainment  •...

Staying home has never been easier, which makes the decision to go out more meaningful and more demanding. We sit down with Vincent Marini, President of Content and Production at Free Association Live and the executive producer behind Magic Mike Live, to unpack what it really takes to earn a live audience in 2026: not hype, not spectacle alone, but a designed emotional journey that makes people fe...

Tony nominations dropped last week, and if you work anywhere near Broadway, you felt it. But every year the same question comes up: how do you bring people who don't follow the industry closely into the moment? That question sent us back to a conversation with Ruthie Fierberg from Broadway News, who made an argument we haven't stopped thinking about — that the Tonys are, functionally, Br...

You know that feeling when you’re watching a live show and realize you’re working harder to understand what's going on than actually enjoying it? That’s the reality for a lot of international audiences when the story is being told in a language they don’t speak, and the “solution” has often been to keep snapping your eyes away from the stage. We wanted to understand which technologies could h...

The New York Auto Show passing by our office triggers a sharp memory about how global fandom works when the main event is far away. We revisit Jonathan Linden’s thinking on the F1 Exhibition and how Drive to Survive helped turn drivers into people fans can truly follow. the challenge of accessing Grand Prix races as popularity rises and tickets cost more creating a live F1 Exhibition as a touring...

Merchandise can feel like a simple souvenir until you realize it’s doing three jobs at once: capturing the emotional high of a live event, extending the brand into everyday life, and quietly selling the next ticket. We sit down with Michael Rego, CEO of The Araca Group and a longtime Broadway producer, to unpack what makes live event merchandising actually work, from the first creative conversatio...

If you've ever wondered what peak fandom actually looks like, this one's your answer. March Madness just wrapped, and watching those final moments — the upsets, the eruptions, the arenas turned into something electric — it felt like the right time to revisit one of the most resonant clips we've put out. Because what happens in college basketball doesn't stay there. It carries i...

New York City is one of the most famous “brands” on earth, yet selling a trip to NYC still comes down to the same hard question every marketer faces: how do you keep something iconic feeling personal, current, and worth the effort? We sit down with Nancy Mammana, Chief Marketing Officer at New York City Tourism + Conventions, to get inside the strategy behind promoting a city that never stops chan...

A circus company that builds entire worlds does not stop at the stage. We're joined by Spiegelworld CMO Lindsay Sanna to unpack how immersive live entertainment becomes real fandom when every detail is intentional, from the moment you walk in to the last sip of a cocktail. We talk about what makes Spiegelworld experiences like Absinthe feel like true escapism, why intimate venues create a kin...

Ever wondered how a legendary stage keeps pace with a hundred different audiences at once? We sit down with Carnegie Hall’s Chief Marketing Officer, Sara Villagio, to explore how a 135-year-old institution stays agile, relevant, and deeply human while serving fans who arrive through classical subscriptions, education programs, global tours, and once-in-a-lifetime occasions. From a rebrand that lan...