Digital Customer Experience Podcast

(00:00) Data, Creativity, and Leadership   This chapter explores the intersection of creativity, leadership, and technology, featuring insights from Hannah Kohlberg, a leader in strategy and data. We discuss how creativity extends beyond traditional forms like film to include areas such as coding and programming, emphasizing the importance of using data strategically to fuel innovation. Hannah sha...

(00:00) Future Trends in Automotive Marketing   This chapter explores the dynamic intersection of technology and automotive marketing with Morten Fries Olsen, the Chief Marketing Officer at Sembler Group. We discuss the growing trend of ROPO (Research Online, Purchase Offline) and its implications for businesses, especially those dealing with full-time group brands. Morten shares insights into his...

(00:00) Balancing Human Connections With AI Integration   This chapter explores the intersection of AI, technology, and human connection within the context of Scania, a leading commercial vehicle manufacturer. Patrick Hedjung, AI Catalyst at Scania, shares his insights on how democratizing AI can lead to innovative ideas and use cases that have yet to be discovered. We also touch on the challenges...

In this insightful episode of the Digital Customer Experience Podcast, hosted by Daniel Paul, we dive into the transformative journey of the telecom industry with Jenny Garnet, EVP of People and Change at Tele2. Jenny shares her expertise and perspectives on the integration of AI and human empathy in redefining customer interactions, focusing on strategic shifts from volume to value to enhance cus...

Join us as we explore the depths of digital customer experience with Lina Hasic, a seasoned expert from the fields of FMCG, retail, and e-commerce. Hosted by Daniel Paul, this episode uncovers the nuances of customer engagement and the transformative role of AI and personalization in today's e-commerce landscape. Topics Discussed: Lina Hasic's career and impact on customer and sales development. T...

Unlock the transformative power of AI in the realm of customer experience with digital visionary Marco Andre, whose insights promise to elevate your understanding of marketing strategy and the human-AI relationship. Prepare to shift your perspective from a purely knowledge-based approach to one that incites curiosity and innovation as we navigate the intricacies of AI integration in the pharmaceut...

Let's dive into the world of Robin Wong, a true pioneer at the intersection of artificial intelligence and fashion e-commerce. Robin's journey is nothing short of remarkable, from making waves at BT to steering the ship at his own venture, Custom, and making strategic decisions at Tellerique. He's not just a visionary; he's a conduit of change, showing us how AI can mimic fashion influencers, effe...

Imagine the future of driving, where your car isn't just a machine but an extension of your digital lifestyle. This is the reality that Dr. Umar Zakir Abdul Hamid, a trailblazer in future mobility from Sensible 4 to Proton, is crafting.  As your host, Daniel Paul, I had the pleasure of delving into Umar's world where software meets automotive genius, transforming how we interact with our vehicles....

(00:00) Digital Customer Experience With Jessica Spahn   This chapter welcomes Jessica Spahn, Managing Director of Volvo Cars in Sweden, where I explore her unique journey from aspiring to work in law to leading a major automotive brand. We touch upon Jessica's personal interests, including her love for skiing, golf, fashion, and the balance between travel and home life. The Swedish tradition of '...

Embark on an enthralling exploration of the digital frontier with Rikke Aagaard Petersen, Volvo Car Denmark's marketing maven. Our conversation takes us behind the scenes of a brand that's steering the future of automotive engagement. Rikke Aagaard Petersen, with her multicultural panache and linguistic prowess, weaves a compelling narrative that goes beyond just cars—it's about the people, the st...

Join me, Daniel Paul, on a journey through the dynamic world of the automotive industry with Joe Brown, the marketing maestro of Frank Letter Auto Group, as we explore the impact of AI and the evolving digital customer experience. Joe brings a unique blend of familial automotive history and cutting-edge digital strategy to the table, recounting the transition from traditional marketing to today's...

Join the digital customer experience revolution as we sit down with Mario, the trailblazing founder of Genie and former innovation maestro at Novartis. With a past as rich and diverse as the sectors he's transformed – healthcare, education, telecom, you name it – Mario brings insights on adapting and thriving amidst the digital tide. He shares tales of his transformative journey, including the cha...

(00:00) Carlos Eid (13:27) Medical Sector Potential and Misconceptions (21:15) Differentiating Omni-Channel and Multi-Channel Engagement This chapter welcomes Carlos Eid, Executive Medical Director Cardiovascular at Novartis International Medical Affairs, who shares his unique journey blending medicine, leadership, and the arts. I explore how Carlos's roles as a father, doctor, musician, and indus...

(00:00) Digital Customer Experience and Mentorship Insights This chapter welcomes Paul Prior, a renowned digital strategist and speaker, who shares his journey from a self-conscious teen to an acclaimed professional keynote speaker. I discuss with Paul the importance of mentorship and continuous learning, drawing from his own experiences of overcoming fear through a humorous and humbling first spe...

Gear up to uncover the intricacies of digital customer experience transformation in the Pharmacy sector with our esteemed guest, Maria Yazdi, Head of Customer Service at Apotek Hjärtat. This episode promises to demystify the confluence of digital and physical realms as Maria, who brings an intriguing blend of competitive swimming background into leadership, emphasizes on omnichannel experience. We...

Meet Paulo Gentil, digital solutions manager at Abbvie, a man with insights to share and stories to tell, all woven into the fabric of his rich Brazilian culture. He’ll spin you a tale about football that's so compelling, you'll start seeing the game in a different light. This game of strategy, teamwork, and shared responsibility, Paulo argues, mirrors the trials and triumphs of building a success...

We're excited to let you in on a wonderful conversation we had with the maestro of customer experience, Helge Tennø. His insights on becoming customer-obsessed and the powerful role of AI in revolutionizing customer support will leave you rethinking your customer strategy. We also dissect Helge's unique spark of interest in customers, ignited by a combination of a failed user testing experience an...

(05:20 - 07:40) Pharmaceutical Industry Revolution and Customer Engagement (15:41 - 16:03) Executing Company Transformation With Diverse Individuals (25:11 - 28:07) Opportunities for AI in Digital Transformation (31:15 - 32:36) Global Leadership and Language Translation Potential (36:10 - 36:52) Persistence and Investing for Success (00:00) Pharmaceutical Industry Customer Experience   Malinn Park...

00:00 - Danny (Host) Welcome to Digital Customer Experience podcast by Kiosk. I'm Daniel Fall and I'm thrilled to bring you stories, insights and expert opinions from the ever-evolving world of digital customer experience. Today, we have an excellent guest. We're joined by Stan Karbowsky, a pharma digital marketing consultant and strategist with 18 years of impressive experience. Stan has led glob...

--------- EPISODE CHAPTERS ---------   (0:00:18) - Challenges and Personalization in Digital Sales (0:08:44) - E-Commerce Boosts Telia Sweden's Omni-Channel Sales     --------- EPISODE CHAPTERS WITH SHORT KEY POINTS ---------   (0:00:18) - Challenges and Personalization in Digital Sales Ellen shares her experience in NY and Stockholm, exploring digital sales challenges in Swedish B2C telecom, webs...

Tune into this enlightening episode of "Digital Customer Experience," where we, alongside Damian Kernahan of ProtoCX, dissect the intricacies of customer experience in the digital world. From understanding the difference between satisfaction and experience to the importance of brands keeping their promises, this episode is packed with invaluable insights.https://www.giosg.com/podcast Your feedback...

Join us in this enlightening discussion with Rick Farrell as we explore the transformative power of design, especially in the telco sector. Dive deep into the importance of design maturity, understanding user experience, and learning from the mistakes and insights of an industry expert. Tune in to discover how you can transition from an underdog to a world champion by harnessing the power of desig...

Join us as we dive deep into a conversation with Anders Holvøe, the Former Head of Marketing at Telenor. Discover the secrets behind striking a balance between company growth and managing expenses, the power of positioning, and the role of data and AI in reducing churn. If you want to gain insights from a top industry expert, this is a must-watch!https://www.giosg.com/podcast Your feedback matters...

Welcome to Episode 1 of the Digital Commitment Podcast, where we dive deep into the nuances of the digital age and the interactions that shape our world. In this episode, we're thrilled to have Mike, a digital pioneer from BT and EE, share his journey into the world of AI, drawing parallels with 'The Hobbit'. Discover the buzz around Conversational AI in telecom, the rise of chatbots, the importan...