Dexibit: The Data Diaries

Rob Baker, Director of Marketing and Creative Strategy at The Museum of Modern Art (MoMA) reflects on two reopenings in as many years, after the Museum's temporary closure for a significant renovation before COVID-19. Rob covers how MoMA has positioned and communicated with a primarily now local audience during the crisis while engaging the world online with viral and newsworthy moments like its c...

In this value packed episode, we talk to Herman Marigny and DeAnna Wynn from the National Museum of African American History and Culture (NMAAHC) about their partnership between visitor services and information technology, particularly around capacity management both pre and post COVID and their visitor centered decision making, mixing empathy and data to ensure safe and happy visitors. Learn more...

We head to London to chat to Rachel Mackay, author of the Recovery Room, recently named Blooloop Top 50 Influencer and Manager of the Palaces at Kew. Rachel shares the strategies and tactics that have worked to get visitors back in the door and having a good time during the middle of a pandemic, managing capacity at visitor attractions, leading front of house teams for success, and key metrics for...

Angie Judge (Chief Executive, Dexibit) and Jack Szeltner (Account Executive, Dexibit) digs into the big topic of how visitor attractions are navigating recovery in the wake of COVID-19. Angie uncovers what reopening visitation benchmarks we’re seeing, what strategies and tactics different venues are deploying and how everyone is approaching the challenges of reopening, recovering and returning - o...

Tune in to learn about the future of tourism for visitor attractions from a global expert and leader with a foot in each camp. Ben Baldanza sits on the Board of Directors for both Six Flags theme parks and Jet Blue airline, having spent a decade as CEO of Spirit, Ben is also an Adjunct Professor of Economics with George Mason University and is a cohost on Airlines Confidential. Ben calls for the t...

Elizabeth Merritt, Vice President, Strategic Foresight & Founding Director, Center for the Future of Museums at the American Alliance of Museums joins our Global Voices series, sharing how attractions in the US are socially and economically impacted by COVID-19. Elizabeth encourages all cultural professionals working in the industry to measure the impact of their work alongside sharing strong, con...

Claire Spencer AM, CEO Arts Centre Melbourne reflects on how the ACM values and focus on people has carried her team through the crisis so far, along with shareable resources on building resilience and industry efforts to help colleagues deal with the trauma of COVID-19. LEARN MORE For mental health resources for the arts sector, see www.artswellbeingcollective.com.au The ACM guide to change and a...

Julia Pagel, Secretary General, Network of European Museum Organisations (NEMO); David Vuillaume, Director, German Museums Association; and Aleksandra Berberih-Slana, President, Slovenian Museums Association joins us in our 'global voices' series to share how COVID-19 has impacted attractions in Europe. Julia, David and Aleksandra are encouraging museums across Europe with the message 'We are stro...

Maggie Appleton, President of the Museums Association reports from the United Kingdom on the impact on the tourist pound across the four nations, for the need for pragmatic but imaginative thinking and for sharing and using data to scenario plan for the future. In her role as the Chief Executive of the Royal Air Force Museum, Maggie also comments on what comparisons can be made between the COVID-1...

Africa is traditionally known for sun, sea, safari and sand. Sabine Lehmann, consultant at CURIOSITAS and President of the Board and Executive Director for the African Association of Visitor Experiences and Attractions (AAVEA), coins a new phrase for what African attractions will be known for in the near future: safe, serene, silent and slow. Sabine discusses how attractions in emerging economies...

We talk to leading global privacy expert Jules Polonetsky, CEO of the Future of Privacy Forum about philosophy, nudity, liberty, bluetooth, pregnancy, immunity passports and surveillance - along with the practicalities of privacy ethics and legalities in the age of COVID-19 for visitor attractions, such as managing visitor health, temperature checks, symptomatic staff and more. LEARN MORE Follow t...

Phillipa Tocker, Executive Director of Museums Aotearoa, joins us in our 'global voices' series to share how COVID-19 has impacted attractions in New Zealand, their response and what global attractions can learn from Kiwis. Phillipa talks about how COVID-19 has impacted attractions and tourism in smaller markets like New Zealand and the unmistakable acts of manaakitanga seen during this time, a Mā...

Alex Marsden, National Director of the Australian Museums and Galleries Associations (AMAGA) joins us in our 'global voices' series to share how COVID-19 has impacted Australian attractions, their response and what global attractions can learn from their Aussie neighbors. Alex discusses the added challenge for attractions during this time following the Australian bushfires, the role of cultural or...

Victoria Alogna, Ph. D. Psychology and Data Scientist at Dexibit, discusses the science behind visitor behavior and what attractions can expect when reopening. Understand how people respond to crises, the importance of maintaining trust with your visitors during this time, and why we should be wary of surveys where people rate their likelihood to visit attractions in the future. For Dexibit's full...

Jenny Harper, former Director at Christchurch Art Gallery Te Puna o Waiwhetū in New Zealand recounts a beautiful story of resilience and hope from the other side of a crisis - nearly a decade on from the Christchurch earthquake of 2011 which took 185 lives and injured thousands more. Jenny speaks of getting back to basics, the importance of communication, working with art in 'outerspaces' and the...

We talk with Christy S Coleman, Executive Director at Jamestown-Yorktown Foundation on dealing with difficult decisions, including furloughs and redundancies. For Dexibit's full coverage on Leading in Crisis, see dexibit.com/covid19. FOLLOW CHRISTY COLEMAN twitter.com/historygonwrong

Elizabeth Merritt, Vice President, Strategic Foresight & Founding Director, Center for the Future of Museums at the American Alliance of Museums joins us to discuss what the future looks like for museums and attractions in the face of COVID-19. For Dexibit's full coverage on Leading in Crisis, see dexibit.com/covid19. ARTICLES MENTIONED - The case for shutting down almost everything, and restartin...

Brought to you by Dexibit, together with the American Alliance of Museums (AAM), IAAPA and Blooloop. For more COVID-19 response resources: https://dexibit.com/covid19/