Cyber for Hire (Video)

Endpoints are everywhere and come in many forms, and especially in today's BYOD environment, it's becoming increasingly difficult to maintain visibility and control over all of them. Unfortunately, rouge endpoints represent an enticing attack vendor for adversaries who are always looking for a way inside your network. But according to an August 2023 Cybersecurity Buyer Intelligence survey of 200 s...

The days of an MSSP or MSP being a security device babysitter are over. Clients expect more from your SOC, SIEM and SecOps offerings, and evolving attacks will demand more of you. It's time to level up -- but how does one upgrade from basic to top-tier services? According to our featured speaker, there are several key steps: more comprehensive, cross-industry threat data collection; more refined,...

One of the most significant takeaways of the White House's recently unveiled National Cybersecurity Strategy is the assertion that software developers, OEMs, and technology service providers must bear the brunt of the responsibility -- rather than end-users -- for keeping cyber environments secure. With the looming prospect of further legislation and regulations looming that could impose greater l...

There's a lot that goes into the creation of a managed services contract before the client ever puts their John Hancock on the dotted line. As an MSSP, you want to make sure that expectations, for both sides of the relationship are spelled out clearly and cogently. The language within must address key terms and stipulations related to payments, roles and responsibilities, scope and scale of servic...

Our guest for this segment spends his days where others dare not tread: the deep dark web. Here he collects information on cybercriminal activity that could be a precursor to major attack or evidence that one has already occurred. For companies that can't or won't conduct dark-web recon for themselves, outsourcing this threat intelligence service is a valuable option. Still, this kind of contracte...

Every MSSP customer is different in their own way. But they all deserve to remain secure from attacks. And so it's important that managed services providers don't play favorites to the point where certain clients eat up a disproportionate amount of time and resources. MSSPs must ensure that they are fairly and proportionally allocating their account reps, technicians, support specialists, consulta...

Try as they might to keep their clients in compliance with privacy and security regulations, managed services providers are still at the mercy of the organizations they serve. Unfortunately, companies don't always follow the MSSP's or vCISO's advice on items like responsible data stewardship, privacy policies and breach notification. If an attack does transpire and the company draws the ire of reg...

The consequences of a cyberattack can be devastating, and it does make sense for managed security services providers to impress on their current and prospective clients the risks of not investing in prevention and response. However, many cyber thought leaders believe that certain lines should not be crossed. Advice is one thing; fearmongering is another -- and if you pursue the FUD angle too hard,...

Last year, ChannelE2E listed more than 1,000 merger and acquisition deals involving MSPs, MSSPs and other similar service provider organizations. Typically when any M&A deal occurs, there are bound to be redundancies and overlaps in services, tools and personnel. For MSSPs that find themselves in this situation, it's important to consolidate and integrate the best of their assets across multiple e...

MSSP SOC analysts are often barraged with security alerts that pop up as anomalous activity is detected on clients' networks. Not all of these notifications are worth reporting and acting upon, but it takes only one overlooked incident to result in a full-fledged attack on the customer. This segment will look at the perennially challenging question of when it's the right time to let your clients k...

Risk isn't a static measurement. Threats like malware campaigns, vulnerabilities, human error and unreliable third-party partners can fluctuate in their severity depending on ever-changing circumstances. That's why knowing which risk is of highest priority at any given time can allow MSSPs to dynamically adjust their prevention and mitigation efforts, for both themselves and their clients. But whi...

Managed services providers know that investments in talent, tools and infrastructure can take a heavy financial toll. But as MSSPs continue to grow and take on more clients, they can hopefully achieve certain economies of scale such that their previous infusions of funds eventually pay for themselves. This session will look at the key investment areas where security providers can get the most bang...

It's been a big year for the passwordless movement, with tech giants Apple, Google and Microsoft supporting the FIDO Alliance's efforts to replace conventional credentials with passkey technology. Still, passwords have long been engrained into people's daily routines, so users may need some convincing to change their behaviors. And likewise, managed security services providers may need to persuade...

You're a big fish in a pretty big pond. But there are vast oceans to explore. Do you test the waters or not? For MSSPs who have prospered regionally, there's a lot to be considered before expanding into new geographical territories, especially international markets. Such as: business culture differences, market preferences, regulatory factors, language barriers, and differences in cyber threat ris...

Obviously, managed security providers want to optimize their rapport with customers. But don't overlook the importance of fostering a mutually beneficial relationship with your cyber solution vendor partners as well. In this segment, we'll look at how MSSPs can best leverage their vendor agreements to ensure they're receiving top-notch, responsive service and gaining access to the most up-to-date...

Today marks the beginning of the Identiverse conference in Las Vegas, where leaders in security gather to discuss advancements in the world of identity and access management. For MSSPs that specialize in managed IAM services, it's important to stay on top of the latest trends, including those revealed in a series of reports and articles that CyberRisk Alliance has published as part of its overall...

Infosec leaders shouldn't just be reporting to the board room to explain themselves when things go wrong. They should be a regular part of the strategic business discussions that take place inside a company's executive halls. That's true whether they're directly employed by the company or they're a contracted vCISO provided by an external managed services provider. In this segment, we'll discuss h...

It's understandable why many organizations' cyber investments heavily concentrate on protecting core networks and data centers from breaches and ransomware attacks. But let's not overlook the importance of ensuring that your website remains operational, especially when it directly drives revenue through sales or advertisements. Threats such as DDoS, bots, e-skimmers, malvertising and drive-by down...

Risk assessment questionnaires are a standard practice when evaluating current or prospective third-party partners. And yet some folks may justifiably ask: How valuable are these questionnaires if there are no consequences for fudging your answers, or even outright lying? This session will examine common weaknesses and oversights in the third-party assessment process, while recommending how to imp...

A great many MSSP security professionals are truly passionate about making the digital world a safer place for businesses and their users. But at the end of the day, it is still a business, and good cybersecurity isn't free. And therein lies the strategy around pricing: What pricing models work best for your organization and appeal most to your customer base? And how do you ensure that your pricin...

What's the best way to ensure operational resilience against cybercriminals' tactics, techniques and procedures? Well, just rearrange the letters in TTP, and you get PPT: people, process and technology. This session will examine how organizations can score, benchmark and improve their cyber resilience through a combination of security processes, proper cyber hygiene and employee behavior, and a ro...

The worst has happened. You failed to protect one or more managed services clients from a cyberattack. Maybe you were even infected yourself. Or perhaps a failed product launch or negative engagement with a customer has resulted in a scathing review. There are lots of ways an MSSP can wind up with a tattered reputation -- and sometimes they're not even fully to blame. And that's why a good inciden...

The cyber talent shortage is well documented. Rather than just trying to outbid each other in a competitive job market, wouldn't it be nice if MSSPs were also able to build out their talent pipelines through professional development programs? This session will look at strategies for creating an assembly line of ready-to-go cyber professionals to add to your managed services team, including coordin...

In the last few years, many companies have found that their home offices and their internal on-prem networks are no longer always the central core around which their business operations revolve. Even with more employees returning to the office now, remote and hybrid workforce models are here to stay, thanks to an exponentially increased reliance on cloud-based architecture and services, as well as...

Your favorite intelligence feeds are warning of several up-and-coming new campaigns that are victimizing companies much like your clients. Maybe they're even targeting MSSPs themselves. Now it's up to you to assess and prioritize these latest threats, and determine to what extent they require you to change your approach, institute additional safeguards, or update your security awareness messaging....