Consumer Focus with Martin Newman

Martin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lifetime value based on this framework. My Ten New ROIs are: 1. Return on Inspiration – Setting our colleagues up for success 2. Return on Integrity – Building trust with our customers 3. Return on Inclusion – Creating a business that better reflects our customers 4. Return on Image...

Martin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic squeeze. The main focus of this episode is the rise of marketplaces such as Amazon and eBay and the impact they are having on how consumers purchase goods.

Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situation and then they dive into the topic of building a workplace culture that enables employees to be empowered to deliver a customer-centric service in the world of retail. Darren shares how he creates...

Martin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their personal economies as we come out of the holiday season and into the new year. The focus of the podcast is how purpose and values are driving brands to develop their businesses and using this set of brand values and social responsibility to encourage consumers to spend their mon...

Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their purchasing and consumer habits. They discuss the different channels that brands use to keep customers connected from pricing to bonus points and since it is the holiday season coming up the panel also share how they are feeling about the Christmas period and the decisions they ar...

Martin is joined by his regular team of panelists who continue to share their update on the impact of the economic and energy situation on their lives and purchasing decisions. In addition Martin is delighted to welcome on to the podcast as a special guest, Andy Ruben. Andy was Walmart’s first and founding Chief Sustainability Officer as well leading their global eCommerce strategy. More recently,...

Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and the panel share their insights. Dave and Marie-Clair...

Martin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ongoing cost of living crisis and the hopes for more positivity with a new British Government as well as discussing the brands who are the runners and riders in the last mile delivery service and how as consumers they are changing behaviours to not only manage spend about the sustai...

Martin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the UK including some of the recent changes, their hopes and desires for an invigorated high street and discussion around the brand mix that they expect to see from their local shops and retailers.

Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, experience and more. In episode 1, Martin and the panel chat about the cost of living crisis and how it is impacting the buying decisions the panel are making as well as delving into some of their recen...

Martin is joined by Rizwan Rajpoot, Group Chief Digital Officer for L'azurde Jewelry, a leading brand in the MENA region. Riz was recently nominated as a global top 100 Chief Digital Officer and he shares his views on how the traditional retail and in person experience will evolve and why he sees the metaverse as being a central destination for retail and leisure in the future. He also discusses t...

Martin is joined by Oliver Banks, Managing Director of OB & Co advisory and a top 100 global retail influencer. 

Martin is joined by Sir john Timpson, CBE, chairman of The Timpson Group. Sir John talks about some of the history behind the company and how he cultivated an atmosphere of empowerment with his employees to be able to take ownership of their own stores to make more informed decisions with their customer journey. A fascinating insight into the world of a family owned business and how they have stru...

In this bonus episode, Martin shares his own career journey and how it has informed his work over the past decades in serving brands, businesses and the consumer. He outlines why he is so passionate about customer service, placing the consumer at the heart of commercial decision making and the benefits to the bottom line when you take this approach. Martin also shares his blueprint for implementin...

Martin is joined by Martyn Sibley, CEO of Purple Goat and Disability Horizons. Martin is uniquely qualified to lead the transformation in accessibility. He describes himself as a "regular guy who happens to have a disability called Spinal Muscular Atrophy". This means he can’t walk, or lift anything heavier than a book giving Martyn the most valuable insights on how brands should handle accessibil...

Martin is joined by Carol Leaman , CEO of Axonify whose mission is to help companies give their frontline employees the support and tools they need to do their best work every day with training and communications. Carol shares her insights on the importance that frontline workers have on customer service and centricity and why educating this constituency is critical to the bottom line as it effect...

Martin is joined by David Wright, CEO of Pattern , the premier platform for global ecommerce.  Pattern is a leading player in ecommerce intelligence, marketplace management and omnichannel retail strategy and execution for brands around the world. David shares his insights managing a hyper growth business that is partner obsessed, data centric as well as trends in the direct to consumer...

Martin is joined by Andy Miles, a leading retail e-commerce expert whose career has included working for some of the biggest brands in the UK such as Tescos, Boots and more recently the Arcadia Group. Andy shares his insights on the technological trends that are empowering consumers with their e-commerce experience. With the customer being king, Andy identifies ways that retailers can build a true...

Martin is joined by Susanne Given, Plural Non-Executive Director to talk about how diversity, opportunity and inclusion at the board level lead to customer centricity and stronger retail businesses. Susanne also discusses how Gen Z are impacting board decision making, the concept of alternative boards and some views on the future of the retail experience for consumers. Susanne has had a distinguis...

Martin talks with Nick Molnar, CEO and Co-Founder of Afterpay (Clearpay in the UK) one of the world's leading payment solutions. Nick shares how Afterpay places customer centricity at the heart of their business by focusing on hiring the right talent, creating purpose behind the company mission, using data to drive decisions and building community to develop trust and reputation. Within 10 years,...

Martin is joined by Dan Morrell, the man who invented carbon offseting and who has and continues to change the world for the better by ensuring our environment is sustainable.

Today Martin Newman is joined by William Sachiti, founder and CEO of the Academy of Robotics who created Kar-go an autonomous delivery vehicle aimed at the last mile of local delivery.

Today, Martin is joined by Simon Mottram, founder of Rapha and a true cycling fan.

Today Martin is joined by Mike Barry, sustainability advisor and consultant.

Today Martin is joined by Maria Chenoweth, the CEO of TRAID which is a charity working to stop clothes from being thrown away and to get people choosing second-hand over new clothing.