BPM360 Podcast - Covering Every Angle

In this episode, the hosts tackle one of the most common pitfalls in business process management: when BPM teams become permanent process operators instead of enablers of change. They explore how organizations often fall into the trap of having their BPM experts do the work rather than embedding process excellence into operational teams. The discussion reveals why this creates dependency, prevents...

Summary In this engaging episode, Caspar and Russell sit down with BJ Biernatowski and Zbigniew Misiak, co-authors of "Practical Business Process Modeling and Analysis," to discuss the evolving role of BPM in digital transformation. The guests share their journey of writing a book that took two years and was initially double its final size, revealing just how vast the BPM domain truly is. They tac...

"Is BPM the Scapegoat for AI Failures? A Critical Look at Process Management's Future" Summary In this candid episode, Caspar and Russell tackle the uncomfortable question: Is BPM destined to become the scapegoat for failing AI initiatives? They dive into Deloitte's Tech Trends 2026 report, which predicts that 40% of AI projects will be cancelled, and explore BPM's role in these failures. Russell...

Keywords AI, business processes, innovation, change management, organizational structure, data quality, Stephen Wunker, BPM, technology adoption, consulting Summary In this episode of the BPM 360 Podcast, hosts Caspar and Russell engage with Stephen Wunker, managing director of New Markets Advisors, to discuss the transformative impact of AI on business processes and organizational structures. The...

Keywords BPM, process management, AI, trends, 2026, strategic asset, agentic AI, BPM singularity, digital twin, orchestration Summary In this episode of the BPM 360 Podcast, hosts Caspar and Russell discuss the revival of process management as a strategic asset, the role of agentic AI in BPM, and the convergence of BPM with other disciplines, leading to what they term 'BPM Singularity'. They explo...

In this episode of the BPM360 Podcast, Caspar and Russell “cover another angle” of process entirely: the human one. While Russell checks in from Frankfurt between company meetups and Business Flows releases, the conversation quickly shifts from process content to a much deeper question: how does it actually feel to work inside an organization?  Their guest, Tommi Jo Brode – attorney, workplace cul...

 In this special 10th episode of the BPM360 Podcast, Caspar and Russell connect with Swedish process leader Jesper Blomster — a self-taught digitalization expert, father of four, and the driving force behind major process intelligence initiatives in one of Sweden’s largest financial institutions. Jesper shares how he built a career not through formal degrees, but through curiosity, courage, and a...

 In this episode of the BPM360 Podcast, hosts Caspar and Russell kick off with autumn vibes, coding beats in strudel.cc , and the parallels between creative open-source communities and process-management ecosystems. The discussion leads into a special segment: a live, on-site interview with Mirko Kloppenburg , returning to the show directly from Celonis Celosphere.   Mirko shares his impressions f...

 In this episode of the BPM360 Podcast, Caspar and Russell welcome James Davies — CEO of Kinetic Data — for a deep dive into the past, present, and future of enterprise workflow orchestration.  James shares his unlikely origin story: from a teenage helpdesk agent diagnosing dial-up modems to leading a platform used across major government and Fortune-2000 organizations.  The conversation explores...

In their 50th milestone episode, Caspar and Russell take a step back to reflect on the BPM 360 journey—50 episodes, 5,000 downloads, and countless insights into the evolving world of business process management. The hosts discuss recent market shifts, including ServiceNow’s acquisition of Apromore, and explore how major platforms like ServiceNow and SAP are reshaping their strategies toward end-to...

 In this lively episode of the BPM 360 Podcast , Caspar and Russell welcome Liam O’Neill , Managing Director of BPM-D , for an engaging conversation about how process management must evolve from compliance-driven legacy practices to orchestrated, data-driven business transformation. O’Neill shares lessons from a decade of BPM consulting across Europe, explains why many BPM teams get stuck in “qual...

WARNING: This episode is in German - Caspar again exposes his hidden language capabilities! :)  In this engaging episode of BPM360 , hosts Caspar and Russell sit down with BPM veteran Sven Schnägelberger, founder of BPM&O. Sven’s journey from freight forwarding clerk to IT leader to BPM pioneer is rich with insight. He reflects on how BPM moved from workflow automation to strategic process man...

 Strap in, process nerds — this episode of the BPM360 Podcast with Holger Wüsthoff is a wild ride through the evolution of process work, from “they dragged me into SAP” stories to bold claims about process-driven AI. Caspar, Russell, and Holger spar over whether business must bend to systems or if systems should dance to business moves — and land squarely in the middle: pick your horse (process),...

 In this lively BPM360 episode, Caspar and Russell sit down with Prof. Hajo Reijers , whose career spans coding, consulting, and co-authoring the BPM field’s “bible.” The discussion is as energetic as it is insightful: from the quirks of workarounds in hospitals to the excitement of process hackathons, from redesign heuristics to the promise (and pitfalls) of AI in BPM. With plenty of laughs, real...

 In this episode, Caspar and Russell kick things off with Russell’s mole invasion at home (a perfect metaphor for stubborn BPM stakeholders who pop up where you least want them). From there, they dive deep into why so many AI pilots collapse before reaching scale, and how process management must act as the “guide rails” for AI to deliver real business value. Expect analogies from mountain bike rac...

 Caspar and Russell are back behind the mics to launch Season 4 of the BPM 360 Podcast . After a summer of sun, paint brushes, and a bit of Raspberry Pi miswiring, the duo jump straight into how real-life lessons connect to the world of BPM. From DIY cellar ventilation gone wrong to reflections on process modeling conventions, they explore the balance between careful preparation and agile adaptati...

 In this sizzling summer finale of BPM360 – Covering Every Angle , Caspar and Russell take a reflective and witty journey through the highlights of Season 3. What began with pool-cleaning confessions and festival weather banter quickly turned into a deep dive into process thinking, change facilitation, and agentic AI.  🧩 Key Takeaways from Season 3 :  Human-Centric BPM with Mirko Kloppenburg : Em...

 In this dynamic and thought-provoking episode, Casper and Russell take a detour from birthday barbecues into the brave new world of AI agents in process management . With their trademark mix of humour and depth, they explore how agentic AI is shifting the BPM landscape—from guided automation to autonomous orchestration. Drawing parallels between past tech trends (remember Excel chaos?) and curren...

✅ Process Models Need Purpose Beyond the Modeler:   Caspar and Russell argue that too often, process modelers design for themselves—not the end users, system integrators, or future teams who will rely on the documentation. A model is only valuable if it’s understandable and actionable by others .  ✅ Granularity is Key—And Often Overlooked:   Process models must have consistent granularity across...

✅ BPM Principles Apply to Global Challenges:   Caspar and Russell explore how core BPM concepts—like executive sponsorship, stakeholder management, process standardization, and governance —can guide the complex task of integrating 27 national defence systems into a unified European force.   ✅ Sponsorship is the Make-or-Break Factor:   Without a clear, strong executive sponsor at the top (think E...

In this lively episode, Caspar and Russell take listeners behind the scenes of the Automation Summit 2025 in Split, Croatia, featuring an interview with event organizer Darko Jovisic. Against the scenic backdrop of Roman castles and well-stocked buffets, they explore the evolving nature of automation—from RPA to AI-driven orchestration.  Key Takeaways:   AI has taken center stage : Compared to 202...

  Top 5 Takeaways from the Episode:   1. Workarounds Reveal the Real Process   Iris’s research shows that deviations from standard procedures—like nurses jotting notes on paper instead of using digital systems—aren’t mistakes, but signals. These workarounds often reflect system limitations, process flaws, or a drive to prioritize what truly matters: patient care.  2. What You See in Data Isn’t Alw...

  Top 5 Takeaways from the Episode:   1. CI Is a People Game, Not Just a Process Game   Gary Cox’s book, Cultivating Champions of CI , emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes.  2. The Four P’s of Meaningful Change   Beyond People, Process, and Pu...

  🔑 Key Takeaways:   1. Human-Centric BPM : Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization.  2. Change Is Not Managed—It’s Facilitated : Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emoti...

  🔑 Key Takeaways from the Episode:   1. Bad Habits & BPM : Russell kicks off with a personal story about bad habits and health goals – a metaphor for how organizations drift into process chaos. It’s not about the wrong tool or method but the erosion of good habits over time.  2. Guest Spotlight – Roland Woldt : Roland shares his journey from the German army to becoming a BPM thought leader a...