Bots & Bytes

Discover the ways that CX powerhouses GTS and Zappix can synergistically accelerate your customer experience delivery for customers, constituents, and patients. Through the alignment of artificial intelligence from GTS And visual IVR at Zappix, you can transform your business and deliver cutting-edge customer experience. Want to know more about how you can use the offerings from GTS and Zappix? Re...

The use of artificial intelligence is on the rise, leading to questions of ethics and responsible use around the globe. From cultural bias to egalitarian outlooks, artificial intelligence has the power to shape perspectives and enforce existing preconceptions. With technology like customer sentiment analysis that takes data-informed decisions to the next level, it's more important than ever to...

Deep dive into the world of generative AI with our host Jess Vigorito and AI expert Anant Mistry. Together, they explore the nuances, biases, and power of the booming generative artificial intelligence applications within the US and around the world. Highlights include talking about hallucinations, gender biases, and effective ways of prompting. To learn more about artificial intelligence and cust...

In the second part of this episode, host Jess Vigorito and Dr. Atif Mohammad, Global Head of GenAI R&D CoE / Chief Data Officer / CISO at GTS, continue discussing the potential of artificial general intelligence. Learn more and continue to be inspired as you find out all that AGI has to offer! Interested in learning more? Reach out to us today at hello@globo-tek.com or visit our website at glo...

Have you ever wondered what the difference between AI and AGI is? In this episode, host Jess Vigorito and esteemed guest, Dr. Atif Mohammad, Global Head of GenAI R&D CoE / Chief Data Officer / CISO at GTS, prospect the various potential applications of developing artificial general intelligence. From healthcare to transportation, you'll look to the future with new ideas of how technology w...

In this episode, Matt Doyon, CEO of Triple Session, breaks down the impacts and implications of artificial intelligence on sales. He effortlessly navigates the nuances of what it means for the modern day salesperson to leverage artificial intelligence to enhance their work. To learn more about using AI for your organization, reach out to us today at hello@globo-tek.com or visit our website www.glo...

In this second part of the second episode, Jess, Mike, and Carter further examine the ways that Amazon Lexbots can be used to streamline the customer experience journey. They discuss real world examples of integrating artificial intelligence and machine learning to elevate the customer experience and better address customer needs. To learn more about adopting Amazon Lexbots for your organization,...

We've all experienced great customer support, but have you ever received that without contacting a human? In Episode 2, Part 1 of Bots & Bytes, we uncover the ins and outs of Amazon's Lexbots. A game changer for customer experience, you'll learn about their capabilities and limitations in delivering exceptional customer support and how they can help reduce routine interactions for...

In this part 2 of episode 1, Dr. Atif Mohammad further explains how AI can help improve mental health outcomes. Diving deep into the implications on technology on mental health, he enlightens us with new ideas and solutions to age old problems. To learn more about how AI could help your mental health institution, reach out to us at hello@globo-tek.com or check our our website globo-tek.com.

In this episode, our host Jess Vigorito opens up a dialogue with esteemed guest, Dr. Atif Farid Mohammad, about the intersection of AI and mental health. They explore topics ranging from anxiety and depression to substance abuse. Together, they dive deep into the ways that artificial intelligence and other technology can truly transform the patient-provider relationship and elevate care. To learn...