Bed, Breakfast & Business

A disappointing B&B profit margin can be hard to understand when your rooms are full and you’ve worked all weekend. The calendar shows demand, but it doesn’t show breakfast supplies, laundry, cleaning, selling costs or the bills that arrive whether guests stay or not. If you’ve ever looked at a busy week and wondered where the money went, this episode is for you. Gerry MacPherson follows a fic...

B&B upselling ideas don’t have to involve a long list of upgrades or an awkward sales pitch. If your rooms are already booked, you may still be able to earn more from each reservation by offering something guests have asked for and would find useful. The challenge is choosing an extra that improves their stay without adding more work than it’s worth. In this episode, Gerry MacPherson uses thre...

B&B seasonal pricing can feel like a guessing game. One weekend sells out early, while rooms on nearby dates remain empty. Should you raise the rate, lower it or wait? In this episode of Beds, Breakfast & Business, Gerry MacPherson explains how to adjust bed and breakfast room rates throughout the year without making rushed decisions. You’ll learn how to use your own booking history to fin...

Bed and Breakfast Pricing: How to Tell If Your Room Rates Are Too High, Too Low, or Just Right Bed and breakfast pricing can make you question yourself in both directions. An empty room makes you wonder if you’re charging too much. A weekend that sells out quickly makes you wonder if you charged too little. Neither result tells the whole story, especially when you have only a few rooms to sell. In...

Practical advice for current and aspiring B&B owners.   Save Time Through Better B&B Systems — Without Losing the Personal Touch What if the biggest thing stealing your time isn't your guests—but all the little jobs you're doing over and over again? In this episode of Beds, Breakfast & Business , Gerry MacPherson looks at the B&B management systems and daily operations that can sav...

Practical advice for current and aspiring B&B owners.   Hotel Standard Operating Procedures: Which 5 SOPs Does Your B&B Really Need? How much of your B&B is currently stored inside your head? If room inspections, breakfast requirements, check-ins, guest problems, and emergency procedures all depend on you remembering what happens next, this episode will help you turn that knowledge int...

Join us for free on Patreon https://www.patreon.com/cw/BedsBreakfastBusiness (Members can find all weekly downloads)  Practical advice for current and aspiring B&B owners.   Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs   What if the next expensive repair at your B&B is already giving you a warning?   A dripping tap, sticking door, slow drain, strange boiler nois...

Join us for free on Patreon https://www.patreon.com/cw/BedsBreakfastBusiness (Members can find all weekly downloads) Practical advice for current and aspiring B&B owners.   In this episode of Beds, Breakfast & Business , Gerry MacPherson answers:    B&B Housekeeping Checklist: The Simple System for Happier Guests and Less Stress   Is your guest room clean — or is it truly guest ready?...

How to Respond to Google Reviews Without Losing Bookings   One negative guest review can feel louder than fifty good ones. In this episode of Beds, Breakfast & Business , Gerry MacPherson explains how to respond to Google reviews and negative guest reviews without sounding defensive, damaging your confidence or frightening away future guests.  Running a Bed & Breakfast makes reviews person...

How to Handle Guest Complaints at Your B&B   How to handle guest complaints without taking them personally, becoming defensive, or worrying that every problem will turn into a bad review? For independent B&B owners, complaints can feel especially uncomfortable because guests aren't complaining to a distant corporation. They're often speaking directly to the person who cooked breakfast, pre...

 Welcome to Beds, Breakfast & Business. Don't forget to subscribe. Your B&B Starter Blueprint https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Free Resource:  👉 Five-Star Review Action Plan: https://bedsbreakfastsbusiness.com/free-resources How to Ask for Reviews Without Being Pushy | B&B Guest Review Strategy Do you know your guests loved their stay—but still...

Why do some Bed & Breakfasts collect hundreds of five-star reviews while others struggle to receive even a handful?   In this week's episode of the Bed, Breakfast & Business Podcast , you'll discover the simple guest experience systems that naturally generate more five-star reviews , stronger guest loyalty, and more direct bookings—without expensive renovations or gimmicks.  If you're an i...

Download your free Your B&B Starter Blueprint : https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download It’s a practical starting point for current and aspiring B&B owners who want clearer systems, better guest experiences, and a stronger foundation for growth. Free Guest Communication Templates   https://bedsbreakfastsbusiness.com/free-resources     Hotel Guest Communica...

Download your free Your B&B Starter Blueprint : https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download It’s a practical starting point for current and aspiring B&B owners who want clearer systems, better guest experiences, and a stronger foundation for growth. Free Guest Communication Templates https://bedsbreakfastsbusiness.com/free-resources Guest Communication Tips: 5...

NEW THIS WEEK   Guest Experience Audit Checklist   How does your B&B really feel from your guest’s point of view?  Use this simple checklist to walk through the guest journey, identify small friction points and discover opportunities to create a more memorable stay.  https://bedsbreakfastsbusiness.com/free-resources     🎁 Download your FREE Your B&B Starter Blueprint   https://bedsbreakfa...

NEW THIS WEEK   Guest Experience Audit Checklist   How does your B&B really feel from your guest’s point of view?  Use this simple checklist to walk through the guest journey, identify small friction points and discover opportunities to create a more memorable stay.  https://bedsbreakfastsbusiness.com/free-resources     🎁 Download your FREE Your B&B Starter Blueprint   https://bedsbreakfa...

  The 3 Numbers Every B&B Owner Must Track   Are you busy... but still not making the profit you expected?   Many B&B owners work incredibly hard yet struggle to understand what their numbers are really telling them.  In this episode of Beds, Breakfast & Business, Gerry MacPherson explains the three key performance indicators every B&B owner should track to make smarter decisions,...

Are Guest Messages Taking Over Your Life?   What if the real problem isn't your guests?  What if it's your communication system?  In this episode of Beds, Breakfast & Business, you'll discover why guest messages seem endless, why many B&B owners become trapped answering the same questions every day, and how simple systems can dramatically reduce interruptions and stress.  If you're a curre...

Are OTA Commissions Quietly Stealing Your Profit?   Direct bookings are one of the simplest ways for bed and breakfast owners to increase profit without adding rooms, hiring staff, or spending more on advertising.  In this episode of Beds, Breakfast & Business, Gerry MacPherson explains how independent B&B owners can create a practical direct booking strategy that reduces OTA dependence an...

How Guests Really Choose Your B&B   Guests don’t choose your B&B the way you think they do.   Most booking decisions happen emotionally and quickly, long before guests compare amenities or pricing. In this episode, Gerry MacPherson explains how guests really decide where to stay, why clarity matters more than perfection, and how B&B owners can attract better-fit guests without trying t...

When Bookings Drop: Staying Calm When Your B&B Goes Quiet   What do you do when your B&B calendar suddenly goes quiet?   Low bookings can trigger panic fast. Empty rooms, fewer enquiries, and financial pressure can make even experienced B&B owners question everything.  In this episode of Beds, Breakfast & Business, Gerry MacPherson shares practical hospitality advice to help you ha...

Financial Warning Signs B&B Owners Ignore Until It's Too Late   What if the biggest threat to your B&B isn't low occupancy?  What if it's a financial problem quietly growing in the background while you're busy serving guests, making breakfasts, cleaning rooms, and keeping everything moving?  In this episode of Beds, Breakfast & Business, Gerry MacPherson sits down with Jonathan Cooper,...

Still answering guest messages late at night? Feeling like your B&B never switches off?   In this week’s episode of Beds, Breakfast & Business, Gerry MacPherson shares practical systems that help B&B owners stop being on call 24/7 without damaging guest experience.  You’ll learn how to reduce repetitive guest questions, automate communication, set professional boundaries, and create ca...

Your B&B is busy. So why doesn’t it feel more profitable?   In this episode of Beds, Breakfast & Business, Gerry MacPherson breaks down one of the biggest frustrations independent B&B owners face today: staying fully booked while still struggling with profit.  You’ll learn practical pricing strategies, direct booking habits, and simple revenue management ideas that help small hospitali...

  Does your B&B feel like it never switches off?   In this week’s episode of the Beds, Breakfast & Business podcast, Gerry MacPherson shares a simple weekly rhythm that helps B&B owners reduce stress, protect their energy, and stop reacting to everything all day long.  You’ll learn how to structure your week using guest days, admin days, and reset days so your business feels calmer and...