Art of Procurement

Procurement teams are under steady pressure to do more with less, and AI has made boards impatient for faster, smarter answers. Most teams can't build every capability they need in-house, so the CPOs pulling ahead are redesigning their operating models around the right external partners. Getting that right depends on removing friction from the process and building trust with stakeholders and suppl...

Dear Diary… "I was watching a lot of smart people, day in and day out, looking across documents, opening folders." Most procurement teams pick AI use cases by asking what the technology can do. Liza Tsimbal started somewhere else. On a random Tuesday, an OEM technical issue had a room full of smart people hunting through old drawings, contracts, and email chains for one piece of information. Her c...

"If you're not thinking about what you inherit through your procurement decisions, then you're not truly serious about managing your climate impacts." - Nicole Darnall, Professor, Arlene R. & Robert P. Kogod Eminent Scholar Chair in Sustainability, American University - Kogod School of Business Companies have spent years setting sustainability goals, developing policies, and asking suppliers for m...

"Everybody's trying to simplify. Everybody's trying to make the process better and the end-user experience for buying better." - Jeremy Lappin, Co-founder and CEO, Candex Are you frustrated by the endless friction and noise around tail spend? Candex Co-founder and CEO Jeremy Lappin shares how procurement leaders are breaking through the complexity of global tail spend and solving supplier onboardi...

"It has to start with the business outcomes that we want. This becomes an operating model decision. Technology has to support the operating model that we're designing." - Christopher Sawchuk, Principal and Global Procurement Advisory Practice Leader at The Hackett Group AI adoption is quickly becoming commonplace in procurement, but the biggest performance gap is in how some organizations are usin...

Dear Diary… "I use AI a lot to help scout out things or pose challenges and see where solutions are being marketed along those lines." Jeffrey Ostrander runs a nearly $5 billion business in one of the most dynamic supply markets on the planet. His team has left the starting block on agentic AI. What they are still deciding is how far into the race they want to run. That distinction runs through th...

"Do we have a supply chain that we are building that is going to allow us to navigate and be agile enough, no matter what the world continues to throw at us?" - Frank Mckay, Chief Supply Chain & Procurement Officer, Jabil Procurement and supply chain have traditionally operated as distinct functions, but growing complexity, new technology, and rising expectations around resilience are making that...

"AI makes the answers cheaper, so the good questions and good judgment really become the coin of the realm." - Mason Morgan, Managing Director, Managing Director at CrossCountry Consulting focusing on AI and innovation in S2P Procurement technology has come a long way, but simply adding new technology to existing processes doesn't guarantee better results. As AI becomes a bigger part of the procur...

"You don't need an advanced platform to begin. You just need consistent definitions, discipline, to look at the data, and a willingness to move beyond the on-time delivery average to make really good decisions going forward." Traditional supplier scorecards can tell procurement whether a supplier delivered on time, but they may not reveal whether that supplier's commitments are becoming less relia...

Dear Diary… "I believe we are in the midst of a revolution — and I think in a revolution, we as a vendor also want to invest a lot in educating the community on what's really changing and how it's changing." This episode kicks off a new Art of Procurement podcast series, produced in partnership with Zycus. I sit down with the person who made the series possible to talk about why it exists and wher...

" It's all about building that momentum, creating the value, testing the hypothesis, and then continuing to challenge us to take it to that next level. " Darshan Deshmukh, President at ProcureAbility AI adoption in procurement is accelerating, but experimentation alone does not equal transformation. With organizations launching pilots, testing new platforms, and exploring agentic capabilities, pro...

"The earlier you can catch risk, the cheaper it is to solve." - Matthew Spencer, Founder of FlockScore Procurement teams have access to plenty of information when evaluating a new supplier, from certifications and financials to technical capabilities. What they often lack is visibility into a more practical question: How does this supplier actually perform? In this episode of Art of Procurement's...

"If you want a seat at the table, you've got to pull up the chair." - Polly DeSouza, APAC Transformation Leader Procurement teams have spent years talking about the need to move away from tactical and transactional work and create more time for strategic priorities. As AI begins to take on more of that work, the opportunity to finally make the shift is growing. The question is whether procurement...

"It's more the translation of visibility. It's not so much visibility. Visibility is there, but it's what do you do with that?" - Mike Prorock, CEO, Tradeverifyd Supply chain risk has become both more complex and harder to anticipate. Geopolitical shifts, regulatory changes, multi-tier supplier dependencies, and an overwhelming volume of data are forcing procurement teams to look further into thei...

"Don't ask AI to do something that you don't know how to do yourself." - Gretchen Vance, Vice President Procurement at Forest Lawn Parks and Mortuaries Procurement transformation often comes down to a leader's willingness to push for change, even when the path forward requires taking a risk. For Gretchen Vance, Vice President of Procurement at Forest Lawn Parks and Mortuaries, that once meant putt...

"The expectation level of procurement is rising. Today's stuff that was not possible a year ago, that felt like science fiction three years ago, is something that we can create for our customers today." - Sammeli Sammalkorpi, Co-founder & CEO, Sievo For CPOs and their teams, procurement data has never been more abundant… or more challenging to harness. Demands go far beyond savings: teams are bein...

"There's an absolute risk of procurement's role and scope being diminished by AI, unless we embrace new ways of working." - Nick Heinzmann, Head of Research, Zip According to new research from Zip, only 17 percent of organizations can demonstrate clear ROI from AI today. The difference between those seeing results and those still struggling offers some timely and important lessons for procurement....

" If you're not completely sure about what you want to try to achieve, how will you know you ever achieved it? " - Joseph Postiglione, Sr., Author, Protecting Expected Outcomes in the Age of AI AI investments are accelerating, but many organizations are still struggling to turn promising pilots into the business outcomes they expected. The technology may work as intended, but the original business...

"The biggest risk today is not making the wrong AI decision. It is making no decision at all while everyone else is learning." Samir Khushalani, Senior Advisor, Art of Procurement Procurement leaders now face more technology choices than ever, with new AI-enabled solutions emerging constantly. In this environment, picking the right tools can be overwhelming, and procurement often struggles with kn...

"Procurement's future is bright, when we continue to do it the right way for the right reasons." - Travis Hodge, Director of Enterprise Sourcing & Procurement at nVent Procurement is no longer just a back-office function. As business models shift and digital transformation accelerates, procurement leaders face more pressure (and more opportunities) than ever to become true business partners.  Supp...

"Visibility is not the end goal. The end goal is how does that visibility enable me to make a quick decision." - Mohit Ahuja, Strategy & Transformation Leader, Caterpillar Business leaders can no longer afford to think about digital procurement as "plug and play." This is especially true in manufacturing, where the risks of disruption run deep. Legacy systems, change-weary teams, and rapid-fire ma...

"It's amazing how you can rise to the top just by doing what you say you're going to do and being honest about what you can't do." - Anthony Clervi, Managing Partner, Una Procurement teams today are under intense pressure to deliver savings, manage risk, and do more with less… all while digital transformation reshapes the landscape. For many, group purchasing organizations (GPOs) sound good on pap...

"If you build AI on top of weak foundations, you're going to have a very broken system." - Gaël De Martelaere, Chief Procurement Officer, Hexion AI is driving enormous change in procurement, but success relies on more than just new tools. The real challenge is rebuilding the foundations (data, process, and team mindsets) while still delivering results for the business today. In this episode, Gaël...

"When you have a great partnership, the value that you can create is unbelievable if you know how to do it." - Kate Vitasek Despite the best intentions, nearly 70% of business partnerships unravel within three years.  Why is it so difficult to build relationships that deliver value, and what are the practical steps procurement leaders can take to break the cycle? Kate Vitasek, pioneering researche...

Chemical procurement's complexity isn't news, but the pace of change – and risk – is climbing fast. With AI sweeping through every corner of the business, leaders charged with sourcing chemicals and raw materials have reached a fork in the road: modernize, or fall behind. Dheev Arulmani, COO and co-founder of Valdera, brings deep chemical and consulting experience to this Provider of the Week epis...