What the Fixed Ops?! (WTF?!)

Justin Shanken closely monitors global security trends and explains why North Korea is becoming a growing concern in the cybersecurity landscape and what that means for businesses today. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. H...

One of the most common cybersecurity mistakes is clicking suspicious emails. Justin Shanken explains why you should never click questionable links and why going directly to the website is the safer way to investigate. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to d...

AI has changed cybersecurity completely. Small companies can no longer “fly under the radar.” With AI being used as a hacking tool, every business - regardless of size - is now a target. Justin Shaken explains why this matters and what companies need to understand moving forward. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance provi...

Mercedes-Benz is no longer making security recommendations. In 2026, they’re implementing a dealer security mandate. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consu...

Mercedes-Benz has officially introduced a new security certification and audit mandate for its dealers and it could signal bigger changes ahead for the entire automotive industry. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a...

Security is no longer optional, and in 2026, OEMs are making that clear. Former Counter-Intelligence Agent Justin Shaken, Chief Security Officer of the Security Division at Intelligent Technical Solutions / Black Breach, joins Russell and Charity to break down major changes happening in automotive cybersecurity and what they mean for dealers, dealer groups, and vendors. One of the biggest developm...

There’s often a real reason behind poor performance. Douglas Cox shares how great leaders pause, dig deeper, and save the good ones before it’s too late.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; pricele...

Good listeners rise the fastest. Hear the story of how one leader climbed the ranks by listening first and learning along the way. Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your compl...

The amount of pressure you can handle will directly affect how far you'll rise. The highest leaders have the ability to handle high pressure.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedul...

Good things happen when you take the leap, even if you don’t feel qualified. Growth requires courage, not perfection. Have the fortitude to take the next step.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; p...

The grass isn’t greener on the other side, you just stopped watering yours. Don’t get distracted from improving yourself every day. Growth happens when you stay put and do the work. Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having...

There’s a difference between a well and a cistern. People are drawn to wells: fresh, flowing, life-giving. Real happiness comes from pouring into others. You always get what you give. Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Havi...

Even the best product fails in a bad culture. Douglas Cox breaks down his definition of culture and why it’s the foundation for everything you sell.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. ...

Douglas Cox explains why honesty and vulnerability aren’t weaknesses, they’re strengths. The leaders who are willing to be real build stronger trust and better teams.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adv...

Douglas Cox breaks down how to strengthen your road to the sale without reinventing the wheel. It’s about refining what already works inside your store to drive better results.  Watch the full episode: https://youtu.be/Lv4jYnwb778 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a t...

Douglas Cox, founder of M2L Consulting, joins us for a powerful conversation on what real leadership looks like in today’s automotive world and far beyond it. From his early days in automotive sales to launching his own consulting company, Douglas shares how vulnerability, empathy, and personal accountability transformed not only his career but the leaders and teams he now coaches. We dig into why...

From not even knowing what “fixed operations” meant to building a circle of friends who feel like family, Charity found sisterhood, community, and lifelong relationships in the automotive world. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule...

Automotive supports millions of people and makes up 4% (or more) of the GDP. It’s one of the few industries that welcomes everyone, no matter their past. Criminal history, addiction, trauma... automotive wraps people in a warm hug and gives them a real chance to rebuild. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to...

We’re so fortunate to talk with incredible guests who open up about the hardest things they’ve faced in their careers. Sharing isn’t easy. We’re grateful for every moment of transparency on WTF?! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedul...

Want to CRUSH your sales goals in 2026? Follow WTF?! and the other shows we participate in. Our shows dive deep into sales strategies, growth lessons, and real conversations that help you get better, FAST.  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceles...

Russell B. Hill has an incredible, inspirational story and we’ve spent the last few years putting it into a memoir. We plan to publish it in 2026!  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https:/...

Big year. Big problems. But automotive? Unshakable. No matter what happens: tariffs, outages, politics, people still buy cars and dealerships still services them. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation...

AI made up a fact that Russell was a murderer. Seriously. He corrected it, but let this be your reminder: AI can hallucinate big time. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com...

AI can sound very confident and still be wrong. Use it as an assistant that you're onboarding, not a final solution. Always double check the facts before you act on them. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary cons...

AI is powerful, but it’s not perfect. Don’t treat every output as absolute truth. Do your research, stay curious, and remember: there are no real AI experts yet, especially AI itself!  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your comp...