Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez■ Thursday: Jeffrey Tefertiller – Service Management topicsPlease subscribe and rate wherever you listen to podcasts.
Μην παραλείψεις να επισκεφτείς τη σελίδα του podcast και να στηρίξεις τον δημιουργό: www.servicemanagement.us
Δημιουργός
Service Management Leadership Podcast
Κατηγορία
Ιστοσελίδα του podcast
Τελευταίο επεισόδιο
12 Οκτ 2026
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Επεισόδια
Service Management Leadership - 3 Ways To Improve Your Data Analytics 12.10.2026 6:40
In this episode, Jeffrey discusses 3 ways to improve your data and data analytics Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset M...
Service Management Leadership - Perspective Requires Maturity To Appreciate 08.10.2026 4:54
In this episode, Jeffrey describes why perspective requires maturity Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CI...
Service Management Leadership - Is The CMDB Necessary? 05.10.2026 8:45
In this episode, Jeffrey answers a question he was asked, and much more Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...
Service Management Leadership - AI Use Case 01.10.2026 6:32
In this episode, Jeffrey discusses an AI use case he encountered in everyday life Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset M...
Service Management Leadership - The Need To Slow Down 28.09.2026 5:15
In this episode, Jeffrey discusses the need to slow down Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory,...
Service Management Leadership - Can You Have Too Much Automation and AI? 24.09.2026 7:49
In this episode, Jeffrey asks whether we can have too much automation and AI. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Manag...
Service Management Leadership - Technical Debt 21.09.2026 6:46
In this episode, Jeffrey continues his discussion on technical debt Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO...
Service Management Leadership - Do Your Technology Clothes Still Fit? 17.09.2026 6:20
In this episode, Jeffrey discusses how innovation (namely AI) requires updating how we work Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managemen...
Service Management Leadership - Do These Two Things If You Need Transformation Speed 14.09.2026 4:48
In this episode, Jeffrey discusses the two things required for increasing the speed of your next transformation. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing...
Service Management Leadership - Innovation or Operational Excellence ... or Both? 10.09.2026 6:20
In this episode, Jeffrey discusses the leadership mistake of believing they must choose between innovation and operations. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm sp...
Service Management Leadership - Your CMDB Needs Help, Whether You Realize It Or Not 07.09.2026 6:05
In this episode, Jeffrey discusses the why CMDBs rarely are as accurate as leaders hope. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management,...
Service Management Leadership - Increase Your Standard Changes 03.09.2026 6:25
In this episode, Jeffrey discusses the need to increase the number of standard changes. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, A...
Service Management Leadership - The Safest Time During A Flight 31.08.2026 6:22
In this episode, Jeffrey discusses why it is important to worry about the take-off and landing of our technology services Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm spe...
Service Management Leadership - Anchoring Conversations 27.08.2026 5:22
In this episode, Jeffrey discusses why it is important to anchor conversations with metrics Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Managemen...
Service Management Leadership - Why the US Will Never Compete in Men's Soccer Globally 24.08.2026 6:42
In this episode, Jeffrey applies the US World Cup team to our industry. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...
Service Management Leadership - Hardware Asset Management 20.08.2026 8:01
In this episode, Jeffrey discusses Hardware Asset Management Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Adviso...
Service Management Leadership - Problem Management 17.08.2026 9:49
In this episode, Jeffrey discusses Problem Management Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and...
Service Management Leadership - How Much Has Your Technology Changed? 13.08.2026 4:18
In this episode, Jeffrey asks how each organizations' technology has changed Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Ma...
Service Management Leadership - Why Transformations Fail 10.08.2026 7:17
In this episode, Jeffrey discusses why transformations fail Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisor...
Service Management Leadership - Past, Present, & Future of Technology 06.08.2026 4:44
In this episode, Jeffrey tells a story of old that relates to today and tomorrow Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Ma...
Service Management Leadership - Green Is Not Always Great 03.08.2026 4:02
In this episode, Jeffrey discusses how green is not always great Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Ad...
Service Management Leadership - Sticky Metrics 30.07.2026 6:34
In this episode, Jeffrey discusses sticky metrics Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Bus...
Service Management Leadership - Great AI and CMDB Demands Great Data 27.07.2026 3:41
In this episode, Jeffrey discusses how great AI and CMDB demand great data Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Manageme...
Service Management Leadership - Why Industry Experience is Overrated 23.07.2026 5:11
In this episode, Jeffrey discusses why industry experience is overrated Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management,...
Service Management Leadership - Agile Transformation 20.07.2026 5:58
In this episode, Jeffrey discusses the Agile Transformation Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisor...
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