Multifamily Matters

A conversation with longtime multifamily industry veterans, Terri Clifton , President of Better World Properties, and Michael Knight, the Executive Vice President of Better World Properties... discussing how the fallout from early 2020s value-add deals is reshaping multifamily, including who absorbs losses across the capital stack, why expectations must reset for owners and lenders, the renewed fo...

A conversation with long-time multifamily industry veteran, and a member of the Houston Apartment Association Hall of Fame, Suan Tinsley , and Chelsey Holderness , the Founder of The Jolly Trolley Foundation... discussing how The Jolly Trolley Foundation brings movement-based enrichment and early education into multifamily communities, creating meaningful on-site impact that supports children’s em...

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge , the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack...

A conversation with longtime multifamily industry veteran, the fabulous David Creek , the Director of Maintenance with Milhaus... discussing why rushed onboarding in multifamily maintenance creates hesitation and mistakes, and how intentional Day One structure, clear communication channels, defined standards, embedded safety training, property-specific walkthroughs, rotating mentors, and consisten...

A conversation with long-time multifamily industry veteran, a developer and investor, the fabulous Daniel Kaufman , the President of Kaufman & Company... discussing the split between market narratives and underwriting reality, why renting is outperforming owning in today’s affordability reset, where deals still pencil when risk is mispriced, and a disciplined 2026 playbook focused on supply, e...

A conversation with long-time multifamily industry veteran, the fabulous Shelley Watson , Executive Vice President of Operations of Morgan Group... discussing why, despite the industry’s focus on AI and automation, true competitive advantage comes from disciplined leadership, EOS implementation beyond the executive team, weekly scorecards, and the “Desert Island Test,” the power of Rocks and align...

A conversation with a long-time multifamily industry veteran, and a widely recognized voice on multifamily operations and technology, the amazing Dom Beveridge, the Founder of 20for20... discussing operator exhaustion after prolonged cost containment, heavy concessions and gain-to-lease pressure, AI’s shift from pilot programs to embedded operational infrastructure, the coming wave of tech stack c...

A conversation with longtime multifamily industry veteran, the amazing Steve Sise , the Chief Operating Officer at Golub & Company... discussing the transformation of Chicago’s 44-story, 980,000-square-foot 30 North LaSalle through the City’s LaSalle Street Reimagined TIF Program, exploring why the building’s floorplate, elevators, and layout made converting the lower third into 349 apartments...

A conversation with longtime multifamily industry veteran, the fabulous Jennifer Sutter, Executive Vice President of Property Management with ACENTO Real Estate Partners ... discussing why strained vendor-operator relationships are usually systemic rather than personal, how vague partnership language, verbal approvals, delayed payments, and undocumented scopes create financial risk and internal fr...

A conversation with longtime multifamily industry veteran, Dally Ward , the Owner and CEO of Forward Property Management Solutions... dives into the quiet warning signs that signal trouble long before the numbers slip, as Paul and guest Dally Ward unpack how over-reliance on occupancy, missed operational patterns, delayed decisions, and lack of clarity can quietly erode cash flow, team morale, and...

A conversation with an influential leader in multifamily operations and a high-profile consultant for some of the biggest names in the industry. She is a Senior member of the NAAEI Faculty, a CAM and CAPS certified expert, and a frequent speaker on the national stage, the fabulous Kim Hurd , the Founder of Truly Hurd... exploring why NOI is a byproduct of human behavior, not spreadsheets, this epi...

A conversation with longtime multifamily industry veteran, the amazing Steve Wunch , a Multifamily Guru and national industry speaker… discussing why multifamily is a much smaller world than it seems, how resilience and professionalism during layoffs or tough exits can become a long-term career asset, why honesty does not require burning bridges, and how leaving with integrity and grace can lead t...

A conversation with longtime multifamily industry veteran, the fabulous Dan Brisse Managing Partner with Granite Towers Equity Group... discussing how a two-time X Games gold medalist overcame the fear of financial instability after sports by leveraging multifamily real estate, unpacking the pillars of passive income, inflation hedging, and tax efficiency, while sharing real-world value-add case s...

A conversation with longtime multifamily industry veteran, the awesome Ken Doble , Partner with Quantitive Realty Capital... discussing why effective AI use in property operations is not about mastering clever prompts but about letting AI refine the prompt for you, reverse-engineering proven work, building repeatable systems instead of one-off queries, applying a simple 3×3 filter to decide what s...

A conversation with a long-time multifamily industry veteran, the fabulous Stephanie Gubiotti, an Advisor with the Foundation for Innovation in Real Estate... discussing the real, on-the-ground realities of multifamily operations, why proptech and innovation often fail in practice, what actually works when people, process, and technology align, and how trust, lived experience, and responsible inno...

A conversation with long-time multifamily industry veteran, the fabulous Katie Nelson , the Chief Executive Officer of Lustra Multifamily Consulting… discuss how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with long-time multifamily industry veteran, the amazing Carrie Green , COO and Partner of Sisters Property Management... discussing how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

A conversation with a long-time multifamily industry veteran, a multifamily industry consultant, the fabulous Stacey Hampton , Founder and Principal Consultant with Asset NOI Consulting... discussing why month-over-month collections beat occupancy and delinquency, how YTD turnover exposes “false positive” retention, the urgency of tracking not-ready vacant-not-leased, using applicant screening ris...

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas ... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and pro...

A conversation with longtime multifamily industry veteran, the awesome Liz Ayala , the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein , the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and sm...

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond … discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose. See omnystudio.com/listener for privacy informati...

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar , the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust,...

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble , the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collaps...

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas ... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and pro...

A conversation with a longtime multifamily industry veteran, and a wonderful supplier partner to the multifamily industry, the amazing Jonna Smith , the owner of peoplezest …discussing how to take control of your multifamily career, including upskilling, reskilling and seeking your own leadership style. See omnystudio.com/listener for privacy information.