MasterMined: A Behavioral & Mental Health Podcast

Your marketing is working. Your phones are ringing. So why are calls still going to voicemail? Zachary Blevins, President and CTO of RVK AI, joins Mark Scrivner and Jeff Skillen to break down how AI voice and chat agents help treatment centers capture every inquiry, from the 3:00 AM web visitor to the caller in active crisis. Zach explains how RVK detects crisis calls, why every AI agent should di...

  What happens when a drug test gets it wrong? For people in recovery, one inaccurate result can mean dismissal from a program, a return to jail, or a complete breakdown of trust. Mark Scrivner and Jeff Skillen sit down with Zed Dhalla, Co-founder and COO of Topaz Diagnostics, who built his company after losing his brother-in-law Tyler to an overdose. Zed explains why point-of-care testing has mov...

What happens when the thing you thought would fix you becomes the thing that nearly kills you? Scotti Schecter knows. Before he became one of the most respected names in high-profile addiction recovery, he was a teenage musician signed to a major label, burned out by 18, and eventually homeless on the streets of Los Angeles. In this episode, Scotti joins Mark Scrivner and Lee Pepper to trace that...

What happens when the people who look like they have it all together are the ones hiding the most? John West, Co-Founder of The Guest House Ocala and Sober Companions and Board Chair of High Watch Recovery Center, joins Mark Scrivner and Lee Pepper to talk about building safe, attachment-based treatment environments for people navigating trauma, addiction, and high-visibility lives. John shares hi...

You know you might be owed money. So what do you actually do about it — without painting a target on your own back? In part two of this conversation, Mark Scrivner, Jeff Skillen, and Lee Pepper bring back trial attorney Devin van der Hahn, founder of Vanderhahn LLP, to walk through the practical side of the MultiPlan (now Clarivate) antitrust litigation. Devin explains why you don't need to have e...

What if your behavioral health program had been underpaid for the better part of a decade — and you never knew why? In part one of this two-part series, Mark Scrivner, Jeff Skillen, and Lee Pepper sit down with trial attorney Devin van der Hahn, founder of Vanderhahn LLP, to unpack the MultiPlan (now Clarivate) out-of-network reimbursement litigation — one of the largest antitrust cases in the cou...

What if your census reports look green across the board, and you're still losing? On this OG episode, Mark Scrivner sits down with co-host Lee Pepper to unpack a concept Lee calls "the standing still paradox": the idea that a behavioral health program can remain fully consistent — same clinical team, same census, same reputation — while quietly losing relevance as population growth, new competitor...

What happens to women after they leave treatment, and who's responsible for what comes next? In this episode of MasterMined, Mark Scrivner, Jeff Skillen, and Lee Pepper sit down with Denise Marsters, founder and CEO of The McCoy House Extended Care for Women in Jackson, Mississippi. Denise shares her own 32-year recovery journey — from active addiction to a career as a substance use disorder thera...

Most behavioral health programs treat lead generation as the growth lever — but the operators winning long-term have built something deeper: a brand that holds up at every touchpoint. In this OG episode, Mark Scrivner and Jeff Skillen break down the two sides of brand (the story you tell vs. the experience people actually get), why lead gen without a defined brand backfires, and how to align clini...

What happens when a company built to save patients almost bankrupts the family that runs it? J.R. Greene is founder and vice chair of Psychiatric Medical Care, a behavioral health company he grew from a handful of failing locations into a 400-site operation spanning geriatric IOP, adolescent programs, inpatient psychiatry, and telehealth. Mark Scrivner, Jeff Skillen, and Lee Pepper sit down with J...

What if trying to serve everyone is actually the reason your admissions numbers are stalling? In this OG episode, Mark Scrivner and Jeff Skillen dig into one of the most consequential shifts in behavioral health marketing: the move away from broad, generalist programming toward hyper-focused specialty tracks. Jeff breaks down why "bigger is better" thinking is losing ground, how the "don't be the...

What if the biggest lever for fixing addiction treatment reimbursement wasn't a new law, but a file most people are too afraid to open? This episode, recorded at NAATP Nationals 2026, features Greg Williams of Third Horizon, a health policy consultant, data strategist, and person in long-term recovery whose own insurance denial as a teenager set him on a career-long mission to fix how behavioral h...

What does it actually take to lead a behavioral health organization through the fastest-moving year the industry has seen? Recorded from the floor of NAATP National 2026 in Amelia Island, this episode brings together two of the field's most influential voices: Jamie Vinck, President of The Meadows and NAATP Board Chair, and Kelly Scaggs, President and CEO of Fellowship Hall and NAATP National 2026...

What actually separates a future behavioral health leader from someone who's just filling a title? In this episode of Mastermined, Mark Scrivner and co-host Jeff Skillen sit down with Sam Bierman, co-founder of Maryland Addiction Recovery Center, and Ryan Brewer, co-founder and CEO of Zia Recovery Center, at NAATP National 2026 for a candid conversation on what it takes to lead a treatment organiz...

What do 41 years in adolescent behavioral health teach you, and what does the field still get wrong? John Lieberman, CEO of Visions Adolescent Treatment Centers, joined MasterMined at NAATP Nationals 2026 to break down the forces reshaping teen addiction: skyrocketing THC potency, social media's role in rewiring young brains, and why the warning signs parents have been taught to look for no longer...

What happens when a clinically-minded leader decides to stop watching AI from the sidelines and actually run the experiment? Brian Wind, Ph. D., Chief Clinical Officer at JourneyPure, did exactly that, launching a year-long clinical research study into AI-assisted documentation and operations, and measuring every metric that mattered. This episode of MasterMined covers how JourneyPure implemented...

What happens to your patients when they walk out the door? For most treatment centers, that question is answered with a sheet of paper and a handshake, and AJ Diaz knows exactly how that feels. Co-founder of You Are Accountable and a person in long-term recovery himself, AJ joined hosts Mark Scrivner and Jeff Skillen on the floor of NAATP National 2026 to share how he and his co-founder, Matt, tur...

What does it take to move behavioral healthcare from the margins into the mainstream? Mark Scrivner and Jeff Skillen sit down with Dr. Joseph Lee, President and CEO of the Hazelden Betty Ford Foundation, for a powerful conversation about stigma, community, innovation, and the future of addiction treatment at NAATP National 2026.  Dr. Lee shares how Betty Ford's legacy continues to shape the indust...

What happens when behavioral healthcare moves beyond labels and starts focusing on root causes? In this episode of MasterMined, Mark Scrivner and Jeff Skillen sit down with Cole Dyar, Executive Director of Northbound Treatment Services and Co-Founder of Nourish Wellness, to discuss the evolution of mental health treatment, the importance of accurate diagnosis, and why outcomes—not assumptions—shou...

Youth suicide is now the second leading cause of death for ages 10–24 in the United States. In this powerful episode of the MasterMined Podcast, Clark Flatt shares how he has spent nearly 30 years working to change this heartbreaking reality. After losing his 16-year-old son, Jason, to suicide, Clark turned his grief into action. What began at a kitchen table in Tennessee has grown into The Jason...

In Part 2 of this MasterMined conversation, Mark Scrivner and Lee Pepper dive deeper into what happens after selecting a marketing agency partner—and why onboarding, communication, transparency, and trust determine long-term success. From setting expectations in the first 30–60 days to leveraging AI-driven efficiencies and improving collaboration between providers and agencies, this episode delive...

Choosing the wrong marketing agency can cost a behavioral health organization time, money, momentum, and admissions growth. In Part 1 of this two-part MasterMined series, Mark Scrivner and Lee Pepper break down the behavioral health RFP process, how to properly evaluate agency partners, and the biggest mistakes organizations make when selecting a marketing firm. Lee shares practical guidance from...

In this episode of MasterMined, Ben Camp, CEO and co-founder of Recovery.com, joins the conversation to unpack the challenges of finding ethical, transparent, and effective treatment in behavioral health. From the early days of digital marketing in addiction treatment to building a patient-first marketplace, Ben shares how Recovery.com is reshaping how individuals discover care. The discussion div...

Only one in ten people who need treatment actually receive it, and Jaime Vinck is on a mission to change that. In this episode, Jaime shares her journey from corporate HR to leading one of the most recognized behavioral health organizations in the country. She unpacks what keeps people from seeking care, how trauma-informed leadership transforms teams, and why expanding access through managed care...

What does it take to transform an entire field from fragmented and inconsistent to ethical, evidence-based, and respected within healthcare? Marvin Ventrell, CEO of NAATP, joins MasterMined to unpack the evolution of addiction treatment—and the hard decisions required to elevate it. Drawing from his journey as a trial lawyer and his personal recovery experience, Marvin shares how NAATP rebuilt its...