Driven to Repair

What does the future of collision repair look like and how can the industry work together to better support repair shops? In this episode of Driven to Repair, John Webb sits down with Trent Tinsley, incoming chair of the Collision Industry Conference (CIC), to discuss leadership, service, vehicle safety, and the challenges facing today's collision repair industry. With more than 30 years of experi...

In this episode of Driven to Repair, host John Webb of TenPoint Complete sits down with longtime sales coach Brent Long to discuss how businesses can build trust, serve customers more effectively, and create stronger sales relationships. ​ John and Brent also discuss building trust during both quick transactions and long term relationships, understanding different buyer personalities, learning thr...

Kena shares how her accounting background helped her and her husband grow from a small, one-man operation into a successful two-location collision repair business. She also discusses her leadership experience with the Kansas Auto Body Association and the Society of Collision Repair Specialists, and why becoming involved in industry organizations can create new opportunities and meaningful change....

In this episode of Driven Repair , John Webb sits down with Patrick Crozat  of G&C Auto Body to talk about the journey of building a family-owned collision repair business from one shop into a growing MSO with 60 operational locations. Patrick shares the story of how his father started in the industry, how G&C Auto Body grew through family leadership, and how the company continues expanding throug...

In this episode of Driven to Repair, John Webb sits down with Jason Stahl from Body Shop Business and Babcox Media for a conversation about the evolution of automotive media and the changing collision repair industry. Jason Stahl has 32 years of experience as an editor, 25 of which is in B2B media, and has served as editor of BodyShop Business for the past 20 years. Originally from Cleveland, Ohio...

In this episode of Driven to Repair , host John Webb sits down with Paul Hill , President of the Board of Trustees for the Collision Industry Foundation , longtime collision industry professional, and dedicated volunteer leader. Paul brings more than 34 years of experience in the automotive and collision repair industry, with a career that has included manufacturer sales, distribution sales, colli...

In this episode of Driven to Repair, John Webb welcomes Aaron Schulenburg, Executive Director of SCRS, for an in-depth conversation about the evolving collision repair industry and the role SCRS plays in supporting repairers across the country.  Aaron shares how SCRS continues to educate, inform, and represent collision repair professionals by listening to the real challenges shops face and turnin...

This conversation explores Petra Schroeder's path from her early career in Germany to over 30 years in the U.S. collision repair industry. She shares insights from her time with major brands, her leadership experiences, and her involvement with the Collision Industry Foundation. We discuss the power of networking, mentorship, and community, along with key challenges facing the industry today like...

In this episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Amy Shen, an experienced HR and recruitment expert, to discuss one of the biggest challenges facing the collision repair industry today: finding and retaining skilled talent. ​ Amy shares her insights into how human resources, recruiting, and leadership practices impact the success of automot...

In the first episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Doug Dybert Jr., entrepreneur, marketing strategist, and Fractional CMO of TenPoint Complete. ​ Together they explore how marketing, content creation, and artificial intelligence are transforming the automotive industry. ​ Doug shares his journey from working in his family's construction...