We've Got Issues

The Day Everything Got Written Down – Getting the Vision Out of Your Head Onto Paper: The day the vision finally left your head and made it onto paper. Episode 45 covers what changes on a leadership team once everyone can see where you're going.

Rebuilding the Org Chart Around the Business, Not the People: Your org chart should reflect the business you're becoming, not the people who got you here. Episode 44 walks through rebuilding it around the right structure.

What Is This, Actually? – The Company Is Changing – What Are We Doing? The company doesn't look like it used to, and nobody's said it out loud. Episode 43 asks the question every growing team eventually has to face head-on.

When Nothing You Try Sticks – Nothing's Working: You've tried everything and nothing sticks. Episode 42 tackles Frustration #5, why your fixes keep failing and what actually needs to change for something to hold.

Spinning Your Wheels – Hitting the Ceiling: You're working harder than ever and still not breaking through. Episode 41 covers Frustration #4: hitting a ceiling that effort alone can't seem to push past

Busy Isn't the Same as Profitable – Profit Is Stagnant or Unpredictable: Busy isn't the same as profitable. Episode 40 breaks down Frustration #3, why profit stays flat or unpredictable even when the calendar is full and the team is working hard.

They Don't Listen – Frustration #2 – People Problems. You've said it a hundred times and nothing changes. Episode 39 digs into Frustration #2, the people problems that keep repeating no matter how many times you address them.

The Business Is Running You – Frustration #1 – Lack of Control: Growth was supposed to give you freedom. Instead, it's got you doing everything and controlling nothing. Episode 38 breaks down Frustration #1 and what's actually causing it.

Followed by All: A documented process that nobody follows is just a really well-organized binder. This episode closes out the Process series with the four steps that make documentation real: Train, Measure, Manage, and Update. Learn what Followed by All actually looks like in practice, why leaders have to follow the process too, and how this cycle is what separates a business that has process from...

Simplifying Your SOPs - You probably already have most of the documentation your business needs. The work is making it simpler, organizing it under your Core Processes, and getting it into a format people will actually use. This episode covers how to sort what you have, what belongs in a training manual versus a Core Process, and why a two-minute phone video might be the most powerful knowledge-pr...

Episode 35 – Documenting the 20 Percent That Drives 80 Percent of Your Results. Every business has a secret sauce — the handful of things that, when done consistently and excellently, drive the majority of results. This episode walks through how to identify your six to twelve Core Processes, how to get the right people in a room with sticky notes and surface what's actually happening, and why a si...

We've Got Issues -Core Process vs. Everything: Else Most businesses already have documentation — SOPs, training manuals, procedure guides. The problem is none of it connects. This episode explains the difference between a Core Process and everything else, why less is more when it comes to documentation, and how one commercial contractor went from four different answers about their operations proce...

Why Process Matters Businesses that nail their processes often sell for ten times their earnings. Not because they got lucky — because they built something predictable, scalable, and not dependent on any one person. This episode makes the case for why process is not a cage but a lever, and what becomes possible when your business stops running on tribal knowledge and starts running on documented,...

Identify. Discuss. Solve. In That Order. Most issues discussions fail before they ever get to a solution — because teams skip the most important step. This episode breaks down the IDS framework in detail: how to state the real issue in one sentence, how to discuss without piling on, and what it actually means to solve something forever. Including the three choices every stuck team has and the one...

The List That Changes Everything: Most teams don't have an issues problem — they have a visibility problem. This episode breaks down what the Issues List actually is, why most teams underuse it, and the one psychological trap that keeps real problems invisible until it's too late. Hint: you don't need a solution to put something on the list.

Open Enough to Hear It. Honest Enough to Say It. The foundation of solving any issue permanently isn't a framework or a tool — it's two behaviors most teams haven't mastered. This episode breaks down the difference between being Open and being Honest, why nice teams aren't the same as healthy ones, and how trust and healthy conflict connect to produce the one thing every leadership team actually w...

The Meeting That Never Actually Solves Anything: The IDS Framework; If the same issues keep showing up in your meetings, the problem isn't the people in the room— it's the process. This episode introduces the Identify, Discuss, Solve framework and explains why slowing down at exactly the wrong moment is the key to solving issues permanently instead of recycling them endlessly

Your Gut Is Lying to You: Data Over Feelings: Experience and instinct built your business. But gut feel has a blind spot — and it's usually in the places that cost you the most. This episode tells the story of a leadership team that thought a problem was costing them a few hundred dollars a quarter. The actual number? Over $10,000 in thirteen weeks.

You Can't Change What Already Happened: Leading vs. Lagging Numbers: If your team keeps getting surprised by results that should have been visible weeks earlier, this episode is for you. Learn the difference between numbers that confirm what happened and numbers that tell you what's about to happen — and how shifting your Scorecard forward can get you ahead of your business instead of reacting to...

Not All Numbers Are Created Equal: Measurables That Matter: Having a Scorecard isn't enough — it has to have the right numbers on it. This episode digs into why financial outputs make lousy measurables, what makes a number truly predictive, and how one simple metric turned field expertise into an early warning system for an entire leadership team.

Stop Flying Blind: Building Your Scorecard Most leaders are confident they know how their business is performing — until something goes wrong and they can't explain why. This episode breaks down what a real Scorecard looks like, why financial reports aren't enough, and how to identify the five to fifteen numbers that tell the truth about your business every single week.

Taking It to the Next Level: Scaling Meetings That Matter ** Your leadership team’s L10s are solid—now what? This episode explains how to cascade the meeting pulse throughout your organization, build alignment, and scale problem-solving at every level.

Why Are We Even Meeting? Anatomy of a Great L10 - If your meetings drain energy instead of solving problems, it’s time to rethink your structure. This episode breaks down the Level 10 Meeting® anatomy—and how to make every agenda item drive results.

“Sort of done” doesn’t cut it. This episode unpacks how to write SMART Rocks, defi ne success upfront, and avoid the quarterly scramble of vague deliverables and unfi nished work.

From Excitement to Execution: The Power of Meeting Pulse - Great ideas fade fast without rhythm. This episode explores how the Meeting Pulse® keeps Rocks on track, teams connected, and energy high—long after the planning session ends.