VOSS - Discover more from UC experts

Presenting a comprehensive approach to Microsoft license management, addressing the challenges organizations face in managing their Microsoft 365 environments. Tim Jalland, explains how traditional licensing approaches fail in dynamic cloud environments, leading to hidden costs, inactive spending, and governance gaps. The presentation outlines a five-step methodology for shifting from reactive to...

Keith Bareham from VOSS presents new meeting room management capabilities that help organizations optimize their hybrid workplace investments. He explains how meeting rooms are critical spaces for collaboration but are often underutilized, overbooked, or improperly sized. VOSS's solution goes beyond basic device monitoring to provide analytics-driven insights into room utilization, occupancy patte...

Brett Johnson, General Manager APAC at VOSS, explains the growing importance of UC Analytics for enterprises managing multiple communication vendors across the Asia-Pacific region. He discusses how organizations typically run combinations of platforms like Microsoft Teams, Cisco Webex, and various telephony systems, creating operational challenges due to fragmented reporting and lack of unified pe...

Jamie Litherland from VOSS discusses insights from the Cavell CX Summit in London, highlighting how customer experience teams have become pioneers in responsible AI deployment while the rest of the enterprise is just catching up. He explores the critical challenges organizations face with AI cost management, citing examples like Uber burning through their entire 2026 AI budget in four months and M...

Hear how IT teams typically discover communications problems through frustrated user calls rather than proactive monitoring. Using a case study of a global financial services firm that experienced multiple Microsoft Teams outages, Jamie Litherland explains how traditional monitoring tools provide fragmented views of the environment. The firm implemented VOSS UC monitoring to gain unified visibilit...

Tim Jalland from VOSS Solutions discusses the growing complexity of Microsoft licensing for enterprises as organizations expand their use of Microsoft 365, Teams, Copilot, and advanced security services. He explains how traditional broad licensing approaches are insufficient for diverse workforces and emphasizes the need for persona-based license management that aligns with organizational hierarch...

Hear how a mid-sized organization using Genesys Cloud experienced declining customer satisfaction despite having healthy technical metrics. The problem was traced to environmental noise affecting agents' concentration, and not audio quality issues that customers could hear. Using VOSS digital experience monitoring, they discovered that while Jabra headsets successfully blocked background noise for...

Brett Johnson, General Manager APAC for VOSS, discusses how organizations across the Asia-Pacific region are shifting their focus from managing digital workplace complexity to maintaining operational consistency and control. He explains that while enterprises manage distributed workforces and multiple technology providers, the real challenge lies in avoiding operational fragmentation. Using a majo...

Keith Bareham from VOSS explains how organizations using Cisco Webex Contact Center face operational challenges despite the platform's powerful capabilities. He identifies key pain points including time-consuming agent onboarding processes, complex integrations, licensing inefficiencies from poor offboarding, and centralized admin bottlenecks that limit local control. The presentation demonstrates...

Discussing the operational challenges organizations face when deploying Webex Calling and other cloud communication platforms - While cloud calling promises simplicity by removing infrastructure management burdens, it creates a new visibility gap where IT teams struggle to monitor end-to-end user experience across networks, devices, and distributed workforces. Native vendor tools often fail to pro...

Modernizing a contact center is a complex process, especially in health care where every call must be routed correctly. One major health care organization transitioned from a legacy Avaya system to Genesys Cloud CX, facing challenges due to customized routing logic and a lack of clarity on critical processes. To mitigate risks and reduce migration time, they employed an automated discovery system...

Explore how Unified Communications (UC) has evolved into a powerful data engine, generating insights that drive business success. Learn why analytics is the missing link for interpreting communication data and how VOSS bridges the gap between insight and action. By embedding analytics into UC operations, VOSS enables real-time solutions like reducing meeting overload, optimizing contact center per...

Addressing a critical gap in how organizations monitor their unified communications (UC) environments like Microsoft Teams and Cisco Webex. While most companies track uptime and basic system health, they lack true operational intelligence that connects UC performance to business value and ROI. Jamie Litherland explains how this visibility gap leads to significant issues like license waste, poor ad...

See how unified communications platforms like Microsoft Teams and Cisco Webex are evolving beyond simple productivity tools into powerful data engines. Jamie Litherland explains that UC platforms continuously generate valuable business intelligence through calls, meetings, and messaging, but most organizations fail to exploit this data effectively. This blog highlights the challenge of fragmented...

Discover how to address the growing challenge organizations face as their digital workplace platforms expand. While tools like Microsoft Teams and Webex provide more choice and flexibility than ever, many companies are building communications environments organically, resulting in fragmented systems that lack cohesion. This patchwork approach leads to operational complexity, duplicated effort acro...

Address the hidden costs and inefficiencies in digital workplace platforms that many organizations tolerate. Learn how basic functionality in voice, video, and chat systems masks deeper problems including manual administration overhead, fragmented communication environments with mixed platforms like Teams and Webex, and shadow IT risks. These issues lead to wasted resources, reduced productivity,...

Explore how AI is rapidly commoditizing across industries, making unique operational data the new competitive advantage. Drawing on insights from technology investor Marc Andreessen, it discusses how AI's widespread accessibility shifts competitive advantage from technology capabilities to proprietary data and operational intelligence. The content focuses specifically on digital workplace environm...

Tim Jalland from VOSS explains that E7 integrates AI assistance into everyday tools like Teams, Outlook, Excel, and PowerPoint to help employees summarize meetings, draft documents, and automate tasks. But rather than upgrading all employees, Jalland advocates for precision licensing - strategically assigning E7 to knowledge workers like executives, project managers, and analysts who will benefit...

Bill Dellara, Chief Product Officer at VOSS, discusses the critical distinction between data sovereignty and operational governance in response to Europe's reassessment of its relationship with global technology providers. While European organizations are increasingly focusing on sovereign cloud initiatives with local data centers for regulatory compliance, Dellara argues that geographic location...

See how Microsoft Teams calling issues create hidden costs for organizations through lost productivity, unreported problems, and IT support overhead. Tim Jalland explains a three-level maturity model for Teams calling management, progressing from basic Microsoft tools to reactive monitoring to proactive monitoring with synthetic testing. The presentation introduces the Trouble Ticket Tamer model d...

Learn critical lessons from a Microsoft Security Copilot implementation, using a real-world case study where improper deployment led to thousands of dollars in unexpected charges within a month. Outlining three essential principles for successful AI adoption in enterprise environments: implementing cost governance first to manage consumption-based billing, ensuring operational readiness through pr...

Hear how voice communication is experiencing a strategic resurgence as an intelligent interface powered by AI. Bill Dellara, Chief Product Officer at VOSS, explains that while digital channels have dominated customer experience innovation for years, AI is now transforming voice from a legacy channel into a data-rich, analyzable medium. The contact center is leading this transformation where AI han...

Christopher Martini from VOSS Solutions presents a case study of a successful global Microsoft Teams phone migration that transitioned nearly 60,000 users across four regions in under seven months with zero business disruption. The project achieved over $2M in cost savings while demonstrating that large-scale cloud voice transformations can be executed seamlessly when built on proper methodology....

In this insightful blog, Jamie Litherland, Solutions Owner at VOSS, discusses the automation advantage in reducing workplace costs and complexities through intelligent license management. The talk is part of a series exploring how organizations can effectively manage their Microsoft 365 environments. Addressing the issues of license sprawl and operational complexities caused by traditional managem...

See how organizations can strengthen governance in their Microsoft 365 and Teams environments through security by design principles, and smart access controls. The blog addresses the common challenge of access control sprawl that accumulates over time, creating security risks through too many administrators, insufficient guardrails, and inconsistent permissions that don't align with business needs...