Values Matter

In this  Values Matter conversation, Gaye Broyles shares how more than four decades in banking have shaped her approach to service, relationships, and leadership. From treasury services and fraud prevention to handwritten notes, customer trust, and the culture that makes BankPlus feel personal, Gaye offers a thoughtful look at what it means to serve clients well and represent the bank with consist...

In this special edition of Values Matter, the conversation turns inward as the team reflects on what keeps BankPlus strong from the inside out. From customer service and email communication to culture leadership, brand consistency, and growth, this episode highlights how clear messaging, active listening, and shared values help BankPlus stay personal, connected, and community-minded. It is a thoug...

In this episode of  Values Matter , Amanda Turner shares how a career that started with dreams of broadcast journalism led her into banking—and why she now sees BankPlus as a place where people can grow, lead, and build a lasting career. She talks about the real work behind marketing, the importance of consistent internal communication, what high performance truly looks like, and how strong cultur...

In this episode of  Values Matter , the conversation heads to Louisiana as Brandie Murphy shares her journey through nearly three decades in banking and what leadership looks like when teamwork, respect, and trust take center stage. From navigating difficult transitions to empowering others to make confident decisions, Brandie offers a refreshing, honest perspective on building strong teams and la...

In this episode of Values Matter, Chris Roberts shares how relationships, service, and trust have shaped his 20+ year career in banking and his 12 years at BankPlus. From building lifelong customer connections and defining what it truly means to be "high performing," to serving the Mississippi Bankers Association and preparing for the future of digital banking, Chris offers thoughtful insight into...

What does it look like to build a career on faithfulness, service, and showing up every single day? In this episode of  Values Matter , we sit down with Angie Carr—BankPlus' unofficial "Miss Congeniality"—to hear her remarkable journey from a family business to 38 years at Kroger and 15 years at BankPlus. Angie shares why customer service is more than a skill, how teamwork carried the bank through...

In this special year-end episode of Values Matter, Eric Eden, Mary Stratton Smith, and Shari Thompson gather to reflect on a season filled with change, growth, and community. From Thanksgiving rituals and Christmas traditions to New Year anxieties and ambitions, the team opens up about how they balance work, family, and rest during the holidays. They also highlight major accomplishments across Ban...

What happens when you combine deep local roots, a passion for people, and a relentless pursuit of excellence? In this energizing episode of Values Matter , Regional President Brent Waldrop shares how his Tupelo-born team helped BankPlus grow from zero branches in Northeast Mississippi to a thriving regional presence. From building customer trust in a competitive market to cultivating high-performi...

 What does it take to thrive in banking for over three decades? In this episode of Values Matter, Eric Eaton and Mary Straton Smith sit down with Dexter Young of the Gluckstadt office to uncover the secret to his 21-year journey at BankPlus. From witnessing the industry's transformation—from the days before debit cards to today's digital innovations—to building lifelong customer relationships, Dex...

What does it mean to come home—both professionally and personally? In this spring edition of Values Matter , Lisa Browning shares her heartfelt journey from helping launch BankPlus' Madison County branches in the late '90s to returning decades later as a leader in the newly formed Branch Administration department. With warmth and wisdom, Lisa reflects on her 22+ year career, the resilience of reta...

 In this episode of Values Matter, Kevin Schiffman shares his unconventional path from managing RadioShack stores to leading business intelligence at BankPlus. With humor and humility, Kevin opens up about redefining success, the importance of serving internal customers, and the power of continuous learning. He reflects on the future of banking, the value of culture, and what it means to be a high...

In this episode of Values Matter, hosts Eric Eaton and Mary Stratton Smith sit down with Fred Muse, Executive Vice President and Chief Technology Officer at Bank Plus. Fred shares insights from his journey from retail to banking, drawing parallels between the two industries and discussing the crucial role of technology in keeping operations smooth. He highlights the importance of infrastructure, c...

In this episode of Values Matter, hosts Eric Eaton and Mary Straton Smith sit down with David Johnson, Senior Vice President and Director of Community Development at BankPlus. With 46 years in banking, David shares his passion for serving communities, the impact of the Community Reinvestment Act, and how BankPlus goes above and beyond to help those in need. From innovative housing programs to pers...

In the final Values Matter episode of the year, hosts Eric Eaton, Mary Straton Smith, and Sheree Jones reflect on a transformative 2024 for Bank Plus and their personal lives. From expanding into new markets and celebrating high-performing employees to heartwarming holiday traditions and acts of community kindness, this episode is filled with stories that showcase growth, connection, and gratitude...

In this episode of Values Matter, hosts Mary Straton Smith and Sheree Thompson sit down with Danielle Little, a commercial lender at Bank Plus, to explore her journey through banking, the dynamic growth in Mobile, and her passion for integrity and teamwork. Danielle shares how her experience across various roles in banking shapes her perspective, what makes Bank Plus' culture stand out, and the im...

In this episode of Values Matter, we sit down with James Carter, a dedicated commercial lender and Vice President at Bank Plus, to explore his inspiring journey from a small-town boy in Greenville, Mississippi, to a high-performing leader in the banking world. James shares how his early curiosity about finance and a disciplined, service-first mindset has shaped his career. From managing a finance...

In this special episode of Values Matter, co-hosts Eric Eaton and Mary Straton Smith sit down with Debra McGee, Senior Vice President and Director of Minority Business Development at BankPlus. With over 40 years in banking and 23 years at BankPlus, Debra shares her passion for people, her love for her work, and the core values that make BankPlus unique. From mentoring young professionals to foster...

In this episode of Values Matter, we sit down with Katie Hedgelin, a seasoned professional at Bank Plus with over 15 years of experience. Katie shares her inspiring journey from political fundraising and the restaurant business to becoming an indispensable part of Bank Plus. Through humor, humility, and hard work, Katie reveals the importance of workplace pride, effective communication, and a posi...

In this captivating episode of Values Matter, join hosts Eric Eaton and Shari Jones as they sit down with Kirk Graves, Senior Executive Vice President and Chief Operating Officer at Bank Plus. Kirk shares his inspiring journey from starting as a 13-year-old coin wrapper to becoming a key leader in the banking industry. Listen in as he recounts his early experiences, the challenges and triumphs of...

The continuation of this conversation features CEO Jack Webb and Johnny discussing the impact of culture and training programs at Bank Plus. In this episode, they emphasize the importance of investing in employees and maintaining a family-oriented company culture despite significant growth. Jack Webb reflects on the influence of Pacific Institute's training, which has been pivotal in fostering per...

Experience the heart and soul of Bank Plus in this inspiring episode featuring anti-fraud expert David Kelly. Learn about the innovative approaches and team dynamics that make Bank Plus unique in its fight against financial crime. From personal stories to professional insights, this discussion underscores the importance of community, compassion, and vigilance in creating a safe banking experience....

Join us in this episode as we explore the intersection of personal journeys and professional commitments in the banking sector. Our guest, Britni Rutherford, shares her 24-year-long experience in banking, detailing the transformative night when the Tupelo Banking Center was established, and discussing the core values that guide Bank Plus in enriching customer lives and strengthening the community....

In this conversation, Johnny Donaldson, the Chief Culture Officer at BankPlus, engages with Jack Webb, the CEO, to explore the profound impact of corporate culture on the bank's operations and success. The dialogue delves into Jack's extensive background in banking, his ascent to CEO, and his strategic insights into why culture is not just a corporate buzzword but a cornerstone of BankPlus's ident...

In this episode of the "Values Matter" podcast, host Eric Eaton and co-host Sherry Jones sit down with Terry Harbin, a distinguished figure from the mobile market sector of Bank Plus, who shares his insightful journey through the realms of banking, sales, and community service. Having come out of retirement to join Bank Plus, Harbin reflects on the pivotal moments and core values that have shaped...

In this delightful episode of Values Matter, hosts Eric Eaton and Mary Straton Smith sit down with Hilda Grayson, a revered member of the team at Bank Plus, to explore her impressive 34-year career in the banking industry. From her unexpected start at First National Bank of Jefferson to her influential role in Bank Plus's growth and culture, Hilda shares her journey, emphasizing the power of passi...