USA Payment Processing & Billing Solutions Podcast

In this episode, Mark Hopkins from E-Complish, a leading payment solutions firm, clarifies the complexities of collecting NACHA-compliant ACH transactions via Interactive Voice Response (IVR) systems. He explains the critical differences in authorization requirements for single-entry versus recurring telephone-initiated payments, and how E-Complish's IVR solutions provide secure, efficient, a...

In this episode, Mark Hopkins from E-Complish, a leading payment solutions firm, delves into the revolutionary concept of no-cost merchant services. He explains how innovative models like Visa CBPS and PayFac enable businesses to eliminate traditional processing fees, thereby boosting profitability and competitive advantage. Mark Hopkins, Vice President of Strategic Relations at E-Complish, provid...

In this episode, the E-Complish team explores one of the most sensitive challenges in business — communicating with customers about their bills. Whether a payment is overdue, a charge is unexpected, or the payment process itself feels complicated, how your team handles these conversations directly impacts both collections and long-term client loyalty. E-Complish is a US-based, PCI and HIPAA-compli...