The Production Playbook with Matt Miale

What turns good customer service into an experience people actually remember and talk about? Brad Dick believes it comes down to intentionality, empathy, consistency, and recognizing the small moments that matter most. In Episode 37, Matt Miale sits down with Brad Dick, customer experience expert and founder of Service Obsessions, to explore how businesses can create stronger relationships without...

What separates people who keep growing from those who get stuck? Ryan Hawk believes it comes down to embracing friction, staying curious, seeking feedback, and consistently taking action—even when it’s uncomfortable. In Episode 36, Matt Miale sits down with Ryan Hawk, host of The Learning Leader Show and author of The Price of Becoming. Ryan shares lessons from his journey as a college quarterback...

What separates the people who succeed from the people who don’t? Shelby Ryburn believes there are three things you simply can’t teach: work ethic, desire, and drive. Matt Miale sits down with Shelby to unpack a career that has taken her from property management and Northwestern Mutual to recruiting, coaching, Keller Williams leadership, and eventually building More Real Estate Group with her partn...

What if the habits holding you back aren’t really about discipline—but about identity? In this episode of The Production Playbook, Matt Miale sits down with Adam Avenus, founder of Avenus Consulting, for a deep conversation about identity, subconscious beliefs, habits, environment, and becoming the person capable of creating the results you want. Adam shares how he went from struggling to pay rent...

What happens when the plan falls apart? Sometimes you don’t quit—you refocus. Matt Miale sits down with longtime friend and entrepreneur Phil Benito of CSC Services Hood & Duct for a candid conversation about resilience, failure, rebuilding, leadership, and figuring out what success actually means. Phil shares the unconventional path that took him from Connecticut to California and back again:...

What if the biggest barrier to success isn't external, but internal? Matt Miale welcomes licensed therapist and entrepreneur Ashley Chambrello for a thoughtful conversation on mental health, entrepreneurship, identity, self-sabotage, and the importance of doing the inner work required for lasting success. Ashley shares practical strategies for managing anxiety, building resilience, reframing n...

Vanessa Pollock has helped build a billion-dollar real estate business, but her definition of success reaches far beyond sales volume. Vanessa joins Matt Miale to share the deeply personal journey behind Pollock Properties Group and the Care Serve Give movement. She discusses her early career as a professional dancer, moving to New York City with almost nothing, working in restaurants, entering re...

Matt Miale welcomes John Krause of Starvox Capital for a deeply personal conversation about resilience, faith, family, business, and purpose. John shares his journey through multiple battles with leukemia, how his mindset and faith shaped his recovery, and why he created the Team John Foundation to support people who fall into sudden crisis. Matt and John also discuss Starvox Capital, real estate...

In this episode of The Production Playbook with Matt Miale Leadership & Personal Development Series, Matt sits down with Michael Martinetti to discuss entrepreneurship, leadership, personal growth, and the decisions that shape long-term success. From building a candy business as a teenager to investing in multifamily real estate, leaving a secure teaching career, and growing a high-performing...

Matt Miale sits down with Jason Perrone for a powerful conversation on creativity, networking, resilience, gratitude, and building a life rooted in people and purpose. Jason shares lessons from commercial construction, business development, cancer, divorce, rebuilding, and learning how to ask for help while continuing to show up for others. Topics include:• Becoming memorable in business• Leading...

Matt Miale sits down with Dan O’Connor for a conversation on leadership, service, resilience, ownership, and the character required to lead when things are hard. Dan shares lessons from the Marine Corps, crisis leadership, emergency management, and decades of high-stakes leadership experience. Topics include: • Friction and failure• Leading from the front• Respect, trust, and loyalty• Why comfort...

Matt Miale sits down with Jens Nielsen to discuss his journey from a 25-year IT career to building a large-scale real estate investment portfolio. Jens shares how he took action, scaled quickly, and transitioned into a business focused on cash flow, freedom, and long-term growth. Topics include: • Taking action vs staying comfortable • Scaling from small deals to large investments • Cash flow vs s...

Matt Miale sits down with Wes Gay for a conversation on StoryBrand, real estate marketing, and why clarity matters more than cleverness. Wes breaks down how agents can position clients as the hero, act as the trusted guide, and use simple messaging to improve recruiting, social media, listing presentations, and client conversations. Topics include: • Why confused clients don’t convert • The client...

Matt Miale sits down with Jenna Rene Soto for a conversation on reinvention, resilience, identity, and building a life with intention. From growing up on a buffalo ranch to military service, professional rodeo, financial hardship, and real estate investing, Jenna shares what it takes to keep evolving and why success starts with who you decide to become. Topics include: • Identity beyond titles • G...

Matt Miale sits down with Chad Sanschagrin for a powerful conversation on identity, discipline, narrative, and personal growth. From a broken start and a 1.6 GPA to becoming a bestselling author, speaker, and leader, Chad shares what it takes to stop living by circumstance and start becoming the person you were meant to be. Topics include: • Why achievement without betterment is ego • How to recog...

In this episode of the Leadership & Personal Development Series of The Production Playbook with Matt Miale , Matt talks with Ryan Butler about building a real estate business with intensity, focus, and long-term vision. Ryan shares how he got started investing in real estate at a young age, the lessons he learned from early wins and losses, and how he eventually transitioned from software engi...

In this episode of the Leadership & Personal Development Series of The Production Playbook with Matt Miale , Matt talks with Bridget Potterton about building a real estate business around one of the most emotionally complex and underserved niches in the industry: divorce real estate. Bridget shares how she got started in real estate, the early transaction that opened her eyes to the challenges...

In this episode of the Leadership & Personal Development Series of The Production Playbook with Matt Miale , Matt sits down with Michael Putnam for a conversation on accountability, identity, discipline, and building a better version of yourself through consistent action. Michael shares his journey from the fitness industry into real estate, the personal turning point that forced him to confro...

In Episode 19 of the Leadership & Personal Development Series, Matt sits down with Bay Area real estate leader David Gunderman. David shares how he transitioned from a decade on Broadway into real estate and ultimately built a high-performing team in one of the most competitive markets in the country. This conversation dives into leadership, identity shifts, community-driven business growth, a...

What happens when the pain of staying the same becomes greater than the pain of change? In Episode 18 of the Leadership & Personal Development Series, Matt sits down with Brian Waddell to talk about people pleasing, intentional relationships, leadership alignment, and why growth often creates resistance. Brian shares how COVID became a turning point in his life — forcing him to confront who he...

Eva Forde’s story is one of reinvention. After earning her MSW from Columbia and building a career in social work, Eva moved to Jamaica — where a failed investment left her financially unstable. Instead of staying stuck, she confronted her money beliefs and rebuilt from the inside ou In this episode we explore: Wealth vs. scarcity mindset Rewriting internal money scripts Fact vs. interpretation Le...

Patrick Halgren’s favorite part about alpine skiing is the connection between technique and speed: “You can’t fake fast.” After a devastating 2013 motorcycle accident that resulted in a left leg amputation , Patrick committed to a greater purpose—honoring his late twin brother, Lucas “Sven” Halgren , and pursuing Para alpine skiing at the highest level. Patrick rose through the U.S. ranks, was nom...

In this episode, Megan Jernigan shares the lessons and mindset shifts that helped her grow The Jernigan Group in Nashville. From letting go of external validation to leaning into clarity and peace, Megan talks about what it takes to grow a business that also feeds your soul. Hosted by Matt Miale 🎧 Subscribe for more insights from top leaders in real estate and beyond. 📍 Guest Links: https://thej...

In this episode of The Production Playbook: Leadership and Personal Development Series , Matt Miale welcomes Kasia Parnell , a financial wellness coach who helps entrepreneurs build sustainable wealth. Kasia shares her personal financial transformation and walks through budgeting strategies, savings plans, and mindset shifts that help business owners create financial stability—even during uncertai...

In Episode 12 of the Leadership & Personal Development Series, we sit down with Brendan Bartic , the #1 real estate team leader in Colorado and founder of the Listing Beast training platform and podcast. Brendan shares how he built his business from the ground up, why leadership starts with self-discipline, and how to break free from “learned helplessness” to take bold action every single day....