The Pineapple Powered Podcast

You don’t need more clients - you need better ones. I'll walk you through a concept for how to build your own “client sieve” to separate the dream clients from the ones that make you question your sanity.

Pricing your services shouldn't feel like emotional math homework. And yet...it does. Here's what's going on.

Things outside of your control can drag out your wait times - and your client's patience. What, if anything, can be done to manage that? Let's chat about it.

A client flipped the script: ‘If I pay a late-cancel fee, do you owe me one if you cancel last minute?’ Let's talk about it.

If you've been struggling to get customers to talk about your business and to get social proof that sounds natural - you've been going about it the wrong way. In this episode, we’re heading into the metaphorical kitchen learn the art of crafting a Flavor Bomb —the secret sauce behind getting your customers to talk about your business. Discover why a Flavor Bomb is more than just a fun idea; it’s a...

What do Southern hospitality, swinger parties, and customer experience have in common? Turns out, a lot more when it comes to creating unforgettable experiences. Dive into surprising lessons you can use to make your customers feel valued, welcomed, and eager to come back for more. Why 'house rules' are the secret to happy guests - and what happens when they're broken How politeness can charm your...

Being in a tough-to-love industry doesn't mean your customer experience is doomed - it means you have a unique opportunity to shock and awe. Why tough-to-love industries have the lowest customer experience bar - and why that's a golden pineapple opportunity for you The mindset shift that can turn even cranky customers into raving fans An overlooked step that can instantly build trust and change ho...

You don't have to be with customers in person to boost their satisfaction. With some upfront work, you can make your customers happier and make your work easier. Why self-service resources improve customer satisfaction 8 types of self-service resources to consider building How to get customers to actually use your self-service resources This episode is an audio version of the article 'Boost Custom...

Struggling with pricing your services? There are emotional and practical reasons why raising your prices can feel tough. But there are signs to let you know when it’s time to make the leap. What’s the real reason you’re stuck in your pricing? What hidden signals from your clients might be telling you it’s time to raise prices? Why you shouldn't be so scared to lose clients if you raise your prices...

Asking customers to share about their experiences feels awkward, and being great at your service isn't enough to make customers want to share about you. You'll need to give customers a reason to share. The four ingredients and a requirement in designing your Flavor Bomb Where the customer experience actually ends and how to take advantage of it Whose experience matters just as much as your custome...

Unreasonable expectations come with the territory of dealing with humans. The sources of those unreasonable expectations are far less malicious and more understandable than you may think. 8 Reasons Why Customers Have Unreasonable Expectations Why Customers Seem To Overreact 5 Ways To Minimize & Manage Unreasonable Expectations This episode is an audio version of the article 'Why Customer E...

How confident you are in your pricing will directly impact how your customers feel about your service and pricing. There are several reasons why you may be feeling squirmy about your price, but creating your Five Pineapples Experience should wash away any doubt about whether what you charge is worth it. Five reasons why you may be feeling less-than-confident about your prices WTF a Five Pineapples...

It feels like the pressure is all on you to provide a great experience. The truth is, your customers play a large role in your ability to deliver. What elementary biology class has to do with customer experience If you're unhappy and you know it... 👏👏 Stop playing 'who's the boss?' This episode is an audio version of the article '14 Ways Customers Can Improve Their Own Experi...

Just thinking about going into your Gmail inbox shouldn't give you hives. It's a lot easier to clean up and to set up a system than you think. How to easily clean up your inbox even if you have tens of thousands of emails Creating a traffic control system Setting up your inbox so you know where to focus This episode is an audio version of the article 'How To Unfuck Your Gmail Inbox.&#3...

We're only born with two arms (usually), so if we want to get more stuff done in less time, we'll need to enlist the help of software. The software that fosters connection and helps prevent you from having to repeat yourself The software that helps you manage the chaos in your brain The not-software that helps create community by having fun This episode is an audio version of the article &...

After the public backlash to Canva's recent aggressive price increase for Team's users, some business owners may feel nervous about ever raising their prices. What Canva's price increase announcement got right that you can use as a checklist The one big error that Canva missed that's exacerbating user's anger The four things personal service providers need to do differently whe...

The email signature space is tiny but mighty. It draws the eye and can direct your customers to do something you'd like for them to do, provide helpful resources, and create a mini-experience that leaves a lasting impression. The psychological heuristic you can use to your advantage Using your email signature to do more than share your contact information Designing and setting up your email si...

You're limited on the amount of customers you can work with. Creating a process to help you identify your best customers can help ensure a healthier and more fun business to operate. The customer red and green flags to look out for Finding your Golden Question Using your sales process to prequalify customers This episode is an audio version of the article 'How To Identify Your Best Custome...

Adding value doesn't have to mean physically giving more and more. The most impactful ways to add value often cost nothing. Choosing your intangibles wisely 8 ways to add value that will make you say, 'Well, duh! Why didn't I think of that?' 16 examples to spark ideas for your own services This episode is an audio version of the article '8 Ways To Add Value To Your Services.&#3...

If it feels like every 3rd customer is purposely trying to screw you over, you may have fallen into The Customers of Chaos Illusion. Who qualifies as a customer of chaos What the Customers of Chaos Illusion is, and why it gets worse The gut check you need and how to get customers to lower their swords This episode is an audio version of the article 'Customers of Chaos Illusion.' You can re...

When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on. What human-centered process flow mapping is, and why adding the human element is a game changer The three barriers to customers not taking steps and how to identify them Why there are only Swiss cheese solutions This episode is an au...

You've been told a lot of things you "have" to do to deliver great customer experiences. The problem is, if those things don't align with who you are, it could actually hurt your customer's experience. Don't be afraid of being called "unprofessional" 6 things you think you have to do but really don't The key to making different, valuable This episode is an audio version of the article 'Your “I Hav...

You won't get excited about creating policies, but you'll love the sweet, sweet benefits of having them. Your 6-point checklist for a good policy 14 1/2 policies you should consider having One internal policy to help you prepare for the inevitable This episode is an audio version of the article '14 1/2 Policies Every Personal Service Solopreneur Should Consider Having.' You can rea...

When time is your most valuable resource, and your customer's experience is a top priority, it can feel like you're being pulled in all directions when you're wading through customer emails. You can get more time back and still take great care of your customers by creating flexible templates. Why canned responses are garbage and why flexible templates are good to use The "where" and "when" of usin...

The people who succeed in business usually have one thing in common: they are excellent at building relationships. It's simpler than you think if you're willing to get out of your comfort zone. The financial stats and satisfaction reasons to make building relationships an integral part of your business practices The 9 big ways to build relationships that are simple but may feel scary Every...