The Ops Authority

Have you ever wondered what the relationship between a CEO and an established Director of Operations (DOO) looks like? Also, what does it look like to go through the program and implement the curriculum into an existing business? Today we are going to look at how DOO Greta Dean shows up as a partner to Zak Harlow, CEO of The Benefit Doctor. Greta was a part of the 12th round of The Director of Ope...

What are some of the upcoming changes for the Director of Operations (DOO) certification program? Today we are talking about the evolution of the DOO certification program, which has produced over 350 women through 15 rounds. I wanted to share some behind the scenes of what we have done, how we have grown, and some of the changes we have made.  Round 16 is about to begin. If you are curious, read...

Do you want your burning DOO (Director of Operations) questions answered? Today I am joined by my Director of Coaching Amy Lockrin for round three of The DOO Download, where you get the wisdom of two DOOs who have "been there, done that." In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them! For full s...

Is there more than one way to make the Director of Operations (DOO) certification fit into your career goals?  Today we are spotlighting DOO student Khara Malcom. Her story is very inspiring, and she shows how she has taken the certificate and used it to her greatest benefit. Her story also highlights how diverse the certification can be. For full show notes visit theopsauthority.com/podcast/163 .

What are the steps that we can take to avoid scope creep? In our previous episode we talked about stories of scope creep, and in every single case, I had a comparable story to match.  Scope creep rips away the good parts of being a service provider. Today we are continuing our stories from Episode 161 , where we shared that scope creep is caused by changes that come up after you have begun a proje...

You may have heard us talk about "scope creep", here at The Ops Authority, but maybe you aren't familiar with what that term actually entails. So how does scope creep show up in your business? Today we are talking about some real life examples of what happens with scope creep. Unfortunately there is rarely ever a happy ending when it comes to this concept. We are having a free 5 day training on sc...

What are the lessons and insights that we have learned at The Ops Authority since starting a podcast? We began this journey almost three years ago at The Ops Authority, and I am excited to celebrate 100,000 downloads! It is a number I never really shot for, but when I saw that we were close a few weeks ago, my mind was blown. Today, I'm going to share with you what I have learned throughout my pod...

Are you curious about the Director of Operations (DOO) certification program, but would like to hear more about the experiences of other students who have come through the program? Today, we have an amazing student who recently went through the program, Stacy Norris. She will be talking about her experience before and after coming into our community of Director of Operations.  For full show notes...

What are the most frequently asked questions in our Director of Operations (DOO) community? Today I am joined by my Director of Coaching Amy Lockrin for round two of The DOO Download, where you get the wisdom of two DOOs who have "been there, done that."  In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit...

What does the current state of the economy mean for operators? How can you navigate this recession as a service provider? It's July 2022, and the economy has shifted. We're in a recession for the first time in more than a decade.  For many of you, this may be the first time traversing through a time like this. Regardless, I bet the majority of us weren't business owners during the past recession....

How do you build a team that you enjoy working with, and that exceeds expectations? Today, special guest Becky Brunner talks about how to lead people, and build culture among your team.  Becky Brunner is a value-driven, adventure-loving, team culture strategist. She works with female business owners & service providers to get them connecting with their teams on a level beyond just "work." In order...

Are you looking to uplevel your skills as a Director of Operations (DOO)? Have you dug deep into an area of specialization so you can fully capitalize on your expertise? Today our special guest is LaToya Russell, who is going to talk about her background, her specialty, and the ways that she (and you!) can specialize in an area of competency. For full show notes visit theopsauthority.com/podcast/1...

What are some of the frequently asked questions about the  Director of Operations (DOO) certification program?  Today we are introducing a new series that will be super enlightening for where you are in your journey, called The DOO Download. It is perfect for people who are interested in becoming a DOO, and has good information for any operator, no matter what stage you are in. This series is  co-...

What is it like to go through the Director of Operations certification program as an employee? How does it benefit both you and the employer? Today we have my friend Sarah Campbell to talk about what it is like to go through the Director of Operations program as an employee, and someone who is dedicated to taking what they are learning in the program and putting it to work inside of a business.  F...

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information bec...

How can you put the skills you learn in the Director of Operations (DOO) certification program to use right away? How quickly can you get a return on your investment? Today Kerystyn Williams shares her experience in the Director of Operations certification program, her successes, and some of the thoughts and processes that she went through inside of the program.  For full show notes visit theopsau...

Are you struggling to find your next role? Are you unsure whether you should be spending your time marketing yourself as a service provider vs. applying for opportunities? In today's podcast, I am going to give you 5 steps that will help you land your next operations role.  Don't forget to grab your free guide to finding higher quality clients. For full show notes visit theopsauthority.com/podcast...

Do you desire to move into a more strategic role? Are you stuck in an implementer phase that you just can't seem to break out of?  In today's podcast we are going to talk about how to separate yourself from the implementer identity, which you have been tied to for so long. I want to give you some helpful pointers on how to do that. Get clear on the 10 ways to find higher quality clients with this...

Have you done the work to set your business foundations up the right way? Are you clear about why you are in business, and what your idea of success looks like? I want to stress the importance of setting a real foundation for your business. The place to start is your mission, vision, and values. So many people skip over this because it is not a fast process, and it's not always as fun as other thi...

Do you consider yourself a strategist? How do you move from thinking like a manager to thinking like a strategist, and what is the difference? We get questions around strategy quite a bit. How do I move into strategy? How can I be a strategic partner? Today, we are diving into this topic. For full show notes visit www.theopsauthority.com/podcast/147 .      

Are there clear boundaries between the marketing and operations branches of your business? If not, how should these two incredibly important parts of the business collaborate in an effective way? Today, we have Veronica Romney here to talk all about how marketers and operators come together inside of a business.  For full show notes, visit www.theopsauthority.com/podcast/146 .

As an operator, do you realize how much you utilize the skill of coaching with your clients? Do you feel like you need to hone those skills or become a better communicator? Leveraging better communication that can couple into coaching skills can be a huge asset. Today I have a dear friend and mentor with me, Kelsey Murphy. She has some actionable items that I have learned from her and have seen he...

What happens when friends journey through business together? When they are uniquely involved in each other's businesses, how can you keep the businesses and friendship thriving?  Today I am joined by a partner in business, my business bestie who has been with me since the very beginning, Esther Littlefield. I thought it would be fun to have an organic conversation about what it has been like to gr...

Are you confident in how you have your business financials set up? Are you set up for long term success, or are you simply just getting the basics done?    Today we have a very special guest, a mentor to me, Melissa Houston. She has a very interesting perspective on finances. She is here to have a conversation about your (the service provider's) finances.  Get Melissa's free download:  5 Step Road...

Do you know what kind of business models are supported by a Director of Operations (DOO) Certification? Are you curious if the program will accommodate how you want to structure your business? Today's podcast is all about how to monetize the Director of Operations program. Specifically, we are talking about 8 ways to make money as a DOO. Don't forget to apply for the DOO certification program!  Fo...