The MRO Show

Heather Sanchez wants 10%... Because, when you find the time and make the effort, that 10% shift will help you manage stressful situations more easily, help residents go from angry to appreciative faster, and create opportunities for every member of your team to be more successful. We move toward what we focus on, so let’s go get that 10 percent! Want more training for your team? Explore Chadwell...

Sometimes, the maintenance and operations teams aren’t on the same page. Nichole Curl delivers two key mindset shifts to get everyone on point—reducing conflict, increasing connection, and setting properties up for success. Want more training for your team? Explore Chadwell University’s multifamily maintenance training, certifications, and professional development resources: https://www.chadwellsu...

Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust. Want more training for your...

Gunnar Rastenburg has a simple strategy for success... When you are intentional about doing these three things, you will flourish. Even when life doesn't always make sense—if you make the best of every opportunity, keep showing up, and keep serving, opportunities will come and success will find you. Guest: Gunnar Rastenburg, Sales Professional, Chadwell Supply Host: Adam Porter, Communication...

Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is slipping? What is the cost of keeping up? What is the value lost when multifamily operations don’t have what they need to take care of their properties and their customers? Multifamily industry veteran and EVP of Sales at Chadwell Supply, John D...

Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes to CapEx in multifamily. In this episode, Derek shares 3 questions that will set property teams up for community upgrade wins, and he reveals the one step he takes in the very beginning of every project that consistently leads to successful C...

New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving others. Life is not always easy, but he still believes he has the “greatest gig” in the world and that opportunities are there for everyone to find something fun and fulfilling to do with their time. What can you do, today, to make the most of an...

Maintenance technicians are often the face of a multifamily community, and they play a primary role in resident satisfaction—but what is the best way for managers to make sure their maintenance pros have the skills they need to be successful? In this episode, Nichole Curl, Chadwell University Director and “2026 Top 25 Most Influential HVACR Educators & Trainers,” breaks down what new, what’s e...

Management companies and maintenance pros are making important decisions every day about how and where to invest their resources. They deserve accurate information and a good understanding of the facts in order to make the best decisions for their properties. Maintenance educator Mark Sharp shares important insight about real concerns maintenance teams have right now and practical advice managemen...

A.I. and other tech tools should make teams more efficient, effective, and excited, but with so many options available, which tools make the most sense for multifamily operations? Sean Landsberg and his AppWork team know property management, because they’ve done it. In this episode, Adam and Sean talk about how managers can get actionable data through tech tools maintenance pros will actually use....

HVAC industry expert Neil Cole discusses multifamily concerns about the shift to A2L refrigerants and explains why R-32 is an excellent option for multifamily operators. He also addresses safety concerns and clears up myths and misconceptions, so owners and managers can make confident, well-informed decisions for their communities. GUEST: Neil Cole, Senior Vice President of Merchandising, Chadwell...

The multifamily industry offers tremendous opportunities for problem solvers who are willing to work. In this episode, longtime multifamily industry friends and colleagues, Rebecca Wagner and Nichole Curl, discuss their paths to success, career opportunities in multifamily, and how to develop a strategy for personal and professional growth. Guest: Nichole Curl, Director, Chadwell University Host:...

Michael Young has invested more than two decades helping multifamily teams be more efficient and profitable. In this episode of The MRO Show, Michael reveals one simple shift that helps multifamily operators save time and money with every MRO order. He also shares insight into how multifamily managers can increase effectiveness, even in a high-turnover environment. GUEST: Michael Young, Chadwell S...

In this episode, renovations expert, Hank Childers, suggests three steps that will help multifamily owners, managers, and maintenance pros avoid CapEx surprises and set themselves up for community refresh success. GUEST: Hank Childers, Regional Director of Field Renovations, Chadwell Supply HOST: Adam Porter, Communications Manager, Chadwell Supply

What is leadership? And how can we all become more effective leaders? Stephanie and Michelle answer these questions, and along the way, they talk about how to get buy-in, how to introduce change, and how high-level leaders bring their teams through difficult situations. Learn how to encourage healthy discussions that create authentic connection and drive sustainable success as you lead with influe...

Discover how to go from a maintenance technician to a maintenance professional! Mark Sharp, Director of Education at The Maintenance Academy, joins Adam Porter to explore new opportunities in multifamily maintenance education. They discuss how maintenance is changing and how the multifamily industry is adapting to that change. Learn how maintenance techs can make the most of opportunities in the i...

What are multifamily maintenance pros really thinking about? How would they rank their job concerns? From what it really means to be on call and what they really want from management, to wondering if they will ever get a good night’s sleep, Chris and Michelle reveal what maintenance technicians said they really care about—and why! Guest: Chris Caramanica, Director of Facilities, WinnCompanies Host...

Multifamily is an amazing industry, and, when we invest in our teams, we make it even better. That’s the message Rachel Palmer wants everyone to hear; and in this episode, she and Rebecca Wagner offer clear, actionable tips on how to hire the right people, train them up, and set the tone for success. Their conversation will inspire and equip you to transform skills gap challenges into growth oppor...

Is centralization of maintenance management the future of multifamily? Katelyn Utsey believes it is, and many in multifamily agree. In this podcast, Katelyn and Rebecca Wagner break down the benefits and challenges of maintenance centralization, where the multifamily industry is headed, and how we will get there. Guest: Katelyn Utsey, Vice President, H2 Real Estate Host: Rebecca Wagner, Vice Presi...

Recent surveys reveal that many maintenance technicians are questioning their career opportunities. Berry Craven, Regional Service Manager, Ginkgo Residential, and Adam Porter, Marketing Communications, Chadwell Supply talk about the opportunities in multifamily maintenance, what it takes to build a long-term career, and what management companies can do to keep promising talent on their team. Gues...

Maintenance technicians are the property representatives who residents see most often. For many, they are the face of the company. Multifamily industry veteran, Angie Drysdale, shares practical tips and simple habits that will encourage and equip your maintenance team to build and strengthen relationships with your residents, creating a real sense of community at the property. Guest: Angie Drysdal...

Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and equipment are now available, and multifamily customers have a choice to make. To help our valued customers make that call, King Tong joins the MRO Show to discuss the features and benefits of R-32. Guest: King Tong, Director of Product Manageme...

Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and equipment are now available, and multifamily customers have a choice to make. To help our valued customers make that call, Kelsey Pearlman joins the MRO Show to discuss the features and benefits of R-454B. Guest: Kelsey Pearlman, National Accou...

Multifamily renovations don’t have to bust the budget. Jermaine and Adam discuss practical ways for multifamily properties to save money and increase value every time they upgrade their units. Discover the right questions to ask and the most important metrics to measure. Identify features and fixtures that make the most impact and small updates that make a big difference. Plus, Jermaine shares 3 s...