The Dialogue Architects

In this episode of The Dialogue Architects , host Lauren Goerz sits down with Aleks Bass, Chief Product & Technology Officer at Typeform, to explore why customer research is becoming even more important in the age of AI. With a background in social psychology and market research, Aleks has built her product philosophy around a simple belief: great products come from deeply understanding people—not...

In this episode of The Dialogue Architects, host Lauren Goerz sits down with Dino Letic, Product Manager at JetBrains, to explore what it takes to build conversational AI for developers. Unlike most customer support audiences, developers arrive with detailed logs, highly technical questions, and unique environments that make support particularly challenging. Dino shares how his background in suppo...

In this episode of The Dialogue Architects, host Lauren Goerz sits down with Rebecca Evanhoe, Product Manager at Slang AI, to explore what it takes to build enterprise voice AI that works in the real world. As organizations race to adopt generative AI, many are questioning whether traditional conversation design practices still matter. Rebecca argues the opposite. While new terms like prompt engin...

In this episode of The Dialogue Architects , host Lauren Goerz sits down with Eugenia Zeibig, Strategy & Innovation Lead — Marketing AI & Commercial Analytics at Pfizer, to explore how AI is reshaping decision-making in pharma marketing. The conversation focuses on what it takes to bring AI into the daily workflow of pharma marketers — combining visual insights with natural-language dialogue to mo...

On this episode of The Dialogue Architects , host Lauren Goerz speaks with Sapana Patel, Chief Information Officer at Spirit Airlines, about designing, scaling, and governing human‑machine conversations with strong data foundations. Patel shares how her approach to technology leadership is driven by curiosity, creativity, and team reliability, likening technologists to artists shaping experiences...

This episode is a REPLAY of episode 1 featuring Rasa Founder Alan Nichol. Enjoy! We'll be back next week with new content. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Customer conversations hold an enormous amount of signal—but most enterprises aren’t measuring that signal with the depth or nuance it deserves. In this episode of The Dialogue Architects , Lauren Goerz sits down with Etie Hertz, GM of Conversation Intelligence at ContentSquare, to explore how the acquisition of Loris is bringing together digital experience analytics and next‑generation conversati...

In this episode of The Dialogue Architects , Lauren Goerz sits down with Nick Thomson, General Manager at Got Bot in Cape Town, to unpack the realities of building and scaling high‑volume bots for commerce, support, and automation—especially in markets where WhatsApp is the primary customer channel. Nick shares his journey from account management into NLP, APIs, JavaScript, and ultimately Python/R...

What can a playwright teach us about designing generative AI? In this episode of The Dialogue Architects , host Lauren Goerz welcomes conversation designer and playwright Soo‑Jin Lee for an in‑depth look at the creative and technical practices that shape AI behavior. Soo‑Jin traces her journey from public‑school teaching and playwriting to building conversational search experiences powered by lang...

Episode Description Trust isn’t something you add to voice AI at the end—it has to be designed in from the start. In this episode of The Dialogue Architects , Lauren Goerz, Staff Product Marketing Manager at Rasa, sits down with Ludwig Sickert to explore how high-trust voice AI systems are built in real enterprise environments. Drawing on his journey from IBM Watson AI to co-founding Logen. AI, Lu...

Trust is not a feature—it’s an outcome of good design, clear intent, and disciplined execution. In this episode of The Dialogue Architects , we sit down with Hans Joachim Belz to explore what it really takes to design conversational AI systems that users—and organizations—can trust. Drawing on extensive experience across large enterprises including Deutsche Telekom, E.ON, and DHL, Belz shares less...

In this episode of The Dialogue Architects , host Lauren Goerz welcomes Alan Nichol, co-founder and CTO of Rasa, to unpack his journey from physics PhD to becoming a pioneer in conversational AI. Alan reflects on the early chatbot experiments that seeded Rasa’s creation, the lessons learned from the first wave of conversational interfaces, and why today’s AI assistants demand a more thoughtful app...

In a world powered by AI and automation, conversational AI is now a critical business function. On The Dialogue Architects , host Lauren Goerz brings together industry leaders and practitioners to explore how to design scalable, trustworthy conversations that enterprises can rely on—today and into the future. Presented by Rasa. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for info...