The Dental Diaries

Growth within your dental practice doesn’t just happen overnight—it requires dedication, adaptability, and an unwavering commitment to patient care and team dynamics.  In this episode of The Dental Diaries, Meredith chats with Haley, a dedicated team member from All in the Family Dentistry in Evansville, Indiana. Haley shares her inspiring journey from starting as a part-time hygienist to leading...

In this episode, we highlight the importance of communication and accountability within dental teams as we approach the halfway point of 2024 and look ahead to setting goals for 2025. We share tips on setting personal and professional goals, emphasizing the need for early planning and strategic thinking. By developing savings plans and comprehensive marketing strategies, we can achieve our practic...

Transfer sheets act as modern routing slips, tackling common medical communication issues like empathy and inter-departmental communication gaps.  In this episode, we emphasized effective use involves organizing thoughts, verbalizing information in front of patients, and maintaining seamless handoffs. We apply these practices across all team members and improve front-to-back office communication,...

Discover how tracking KPIs can transform your dental practice In this episode of The 3D Dentist Team Podcast, The Dental Diaries, Meredith and Aubrey discuss the importance of tracking Key Performance Indicators (KPIs) in a dental practice. They explain how setting goals and tracking KPIs can help improve your practice and avoid feeling stuck. They go over their KPI tracker, which tracks productio...

Leadership doesn't need a role. In this episode of the 3D Dentist Team Podcast, Meredith, Aubrey and Sully discuss the essence of leadership within a dental practice. They emphasize that true leaders often rise naturally by taking initiative and showing dedication long before receiving formal titles. The topics are about the importance of proactive engagement, trust-building, and supporting the vi...

What to Consider When Hiring a New Team Member? In this episode of The Dental Diaries, we (Aubrey and Meredith) shared tips on finding the right person for your practice. Maximizing social media and websites can help attract candidates, but it's crucial to look beyond their resumes, as they might not fully reflect the qualities you're seeking. Invite candidates to morning huddles and let them expe...

Should we hire someone from a non-dental background? In this episode of The Dental Diaries, I (Aubrey) am joined by Melissa, a new patient concierge at Sullivan Dental Partners. Hiring from a non-dental background may sound sketchy, but Melissa shares how she overcame the transition. From marketing to the dental front office, she's become the best patient advocate because she doesn't use technobab...

In this episode of The Dental Diaries, we're joined by Andrea and Jess to discuss the importance of effective handoffs in dental practice. Focusing into the nuances of patient transfers, from initial phone calls to treatment coordination, emphasizing the need for thorough communication to ensure seamless patient care. Drawing from personal experiences and practical examples, we highlight how clear...

In this new episode of the Dental Diaries Podcast, Jess shares her experience transitioning from Dental Hygiene to Treatment Coordinator. She tells us how she felt unsure at first about the change, but gradually got used to it by starting slowly and taking on more tasks over time. Jess talks about how she had to learn to talk to patients differently and even manage social media for our office. She...

In this episode of Dental Diaries, Meredith and Aubrey discuss how dental photography can be a game changer in your dental practice. We aim to raise awareness among patients about their current dental status without being harsh or abruptly pointing out issues. Having x-rays is not sufficient, as not everyone can comprehend them. This is where photos come into play, showing patients their smiles an...

In this episode of The Dental Diaries, hosts Meredith and Aubrey discuss the importance of knowing and tracking key performance metrics within a dental practice. They explore how creating variety with block scheduling can make days more predictable and help meet goals. This episode covers defining and understanding the "bare a$$ minimum" (BAM), reverse engineering goals, the significance of admini...

Financial Menu reduces the talk and helps the patients have the option to say ‘yes’ to the best! In this episode, we talk about the benefits of using a financial menu to streamline the treatment planning process and avoid awkward insurance conversations. We discuss how this system simplifies patient understanding, outlines clear payment options, and alleviates the burden on front desk staff. By of...

Do you want to achieve efficient patient care prioritization, personalized treatment planning, and improved patient satisfaction? In this episode, we talk about how we use transfer sheets during patient appointments to provide our doctors with essential information and ensure seamless communication among our team members. We want you to learn the importance of making our patients feel heard and ca...

Welcome to the Pilot Episode of Dental Diaries! In this episode, your hosts Meredith and Aubrey discuss how you can improve the mood of your team. Aubrey shares three key strategies to bring a positive impact to the team: fostering a positive culture, complimenting team members, and starting the week with music and stories. This is important because maintaining a great attitude towards work leads...