The Bearded IFA

Is great customer service enough anymore?  In this episode of The Bearded IFA Diaries , I'm joined by Rhian Anstey , Region Director at Insight6 , to explore one of the biggest differentiators for any successful business: customer experience .  Too often, businesses focus solely on customer service, but as Rhian explains, true customer experience goes much further. It's every interaction...

How do you take an idea that's been years in the making and finally bring it to the screen?  In this episode of The Bearded IFA Diaries , I'm joined by Michael Roberts , actor, filmmaker and founder of Take The Cask Productions , to discuss the exciting journey behind Morbid —a comedy sitcom centred around the day-to-day lives of a funeral directors.  With the second pilot episode now re...

How do you start a career in financial services when you're just 19 years old?  In this episode of The Bearded IFA Diaries , I sit down with Lucy Gittins , the first Apprentice Administrator at Celtic Financial Planning, to discuss her journey into the financial services profession and what life is really like working within a busy firm of Independent Financial Advisers.  Lucy shares her hone...

What separates good businesses from great ones?  In this episode of The Bearded IFA Diaries , I sit down with David Roberts , one ofm North Wales' most respected business leaders. David's portfolio of roles includes Business Coach, Non-Executive Director, Chairman, and Chair of the Institute of Directors (IoD) North Wales, giving him a unique perspective on what drives business success. ...

  What does it take to rebuild your life when you've been told your racing career might be over?  In the very first episode of The Bearded IFA Diaries , I sit down with professional motorcycle racer and former British Supersport Champion, Ben Currie , to discuss an incredible journey of determination, resilience and success.  Ben opens up about how he got started in professional motorcycle ra...