Tech Transformed

With enterprises now rushing to integrate AI agents into their operations and security, the most imperative focus now becomes the AI model itself. However, Eric Tschetter, Chief Architect at Imply , believes the real challenge is within the data infrastructure that supports these systems. In the recent episode of the Tech Transformed podcast , Kevin Petrie, BARC Vice President of Research , sat do...

Across every industry, boards are approving AI budgets. Inside many enterprises, however, the reality is the same. Pilots never scale, tools sit unused, and transformation programmes struggle to justify their investment. In this episode of the Tech Transformed podcast, host Trisha Pillay sits down with Darin Patterson , VP of Product Advocacy and Market Strategy at Make , to find out what separate...

For years, enterprise AI conversations have centred on chatbots, search assistants, and tools that respond when asked, but that era is ending. A new class of AI system, one that reasons, plans, and takes autonomous action, is moving from the research lab into live production environments. For C-suite leaders, the question is no longer if AI will arrive in their organisations, but whether those org...

Podcast: Tech Transformed Guest: Mihir Nanavati, GM and Product Executive in MarTech and AdTech Host: Doug Laney, Research & Advisory Fellow at BARC and Author of Infonomics & Data Juice AI might have overtaken the industry with processing data, automating workflows, and creating content. The next big thing could be a major one, says Mihir Nanavati, GM and Product Executive in MarTech and...

Podcast: Tech Transformed Guests: Maxim Fateev, Co-Founder and CTO, Temporal Technologies and Cornelia Davis, Developer Advocate, Temporal Technologies Host: Kevin Petrie, VP of Research at BARC Artificial Intelligence (AI) models have been breaking ground in the last three years. In the race to boost capabilities month by month among platforms like OpenAI , Anthropic , and Google’s Gemini models...

For years, data sovereignty was treated as a compliance requirement, focused mainly on keeping data within specific geographic borders. Today, that definition is no longer sufficient. True data sovereignty now encompasses control, visibility, and accountability over data wherever it resides, moves, or is processed.  In an era shaped by AI adoption and increasingly fragmented cloud environment...

Podcast: Tech Transformed podcast Guest: John Newton, Chief Innovation Strategist at Hyland Host: Dana Gardner, President and Principal Analyst at Interabor Solutions Enterprise leaders rushing to integrate artificial intelligence (AI) into their operations often think the biggest challenge is the technology itself. In reality, the issue is much closer to home. It’s in the piles of unstructured en...

Ecommerce no longer rewards scale alone. As customer expectations rise and margins tighten, revenue growth and conversion optimisation depend on how well organisations use their data, align their teams, and simplify their technology stack. Brands that fail to adapt are discovering that being data-rich but insight-poor is no longer a survivable position. In this episode of Tech Transformed, host&nb...

SaaS companies moving toward usage-based and hybrid pricing models are discovering that revenue is no longer secured when the contract is signed. Instead, revenue is earned continuously through product usage, introducing new challenges for finance teams around billing accuracy, revenue visibility, forecasting, and managing increasingly complex cost structures driven by AI-powered products. In the...

Managing product complexity has become increasingly critical as customers demand greater customisation. Manufacturers face the challenge of connecting disparate data systems effectively. In this episode of Tech Transformed, host  Christina Stathopoulos  and  Laura Beckwith , Director of Product Management at  Configit , discuss the complexities of managing product data in manuf...

As AI systems move rapidly from experimentation into production, organizations are discovering that adoption alone is not the hard part, understanding, governing, and trusting AI in live environments is. In this episode of the Tech Transformed, Shubhangi Dua speaks with Camden Swita, Head of AI, New Relic, about why AI observability has become a critical requirement for modern enterprises, particu...

Did you know that on average, 35 per cent of calls to automotive dealerships go unanswered? In today’s competitive market, missed calls mean missed sales and dealerships are turning to AI and analytics to fix this.  In this episode of  Tech Transformed , host  Jon Arnold  and  Ben Chodor , Chief Executive Officer of  CallRevu , about how AI is reshaping the way dealer...

Podcast: Tech Transformed Podcast Guest: Manesh Tailor, EMEA Field CTO, New Relic Host: Shubhangi Dua, B2B Tech Journalist, EM360Tech AI-driven development has become obsessive recently, with vibe-coding becoming more common and accelerating innovation at an unprecedented rate. This, however, is also leading to a substantial increase in costly outages. Many organisations do not fully grasp the rep...

In a world where climate change is reshaping the way we grow, transport, and consume the things we rely on, understanding the first mile of supply chains has never been more critical. That’s the stage where over 60 per cent of risks arise, yet it remains the hardest to measure and manage. In a recent episode of  Tech Transform ,  Trisha Pillay  sits down with  Jonathan Horn , c...

Mass customisation has long been the holy grail for industrial manufacturers, offering the ability to provide highly tailored products while maintaining efficiency, scalability, and profitability. However, as products become increasingly complex, traditional methods of managing configurations are starting to reveal their limitations. In a recent episode of Tech Transformed, host  Christi...

As organisations navigate the rapid rise of AI, the challenge is no longer simply acquiring technology; it’s preparing people to use it effectively. Many companies are realising that access to AI tools alone doesn’t translate into business impact. Employees need meaningful opportunities to develop skills that can be applied immediately, helping teams work smarter and make better decisions. In this...

In the automotive industry, trust and transparency are no longer optional; they have become key components. Dealerships that communicate clearly and responsibly with their customers strengthen relationships and improve overall experiences. In this episode of Tech Transformed , host Trisha Pillay speaks with Sean Barrett , Chief Information Officer at CallRevu , about how dealerships can navigate t...

In a world where customer expectations evolve faster than ever, organisations are rethinking how they manage and leverage data. Legacy, monolithic Customer Data Platforms (CDPs) are increasingly challenged by rigidity, slow adaptability, and regulatory pressures. In this episode of  Tech Transformed ,  Christina Stathopoulos , Founder of Dare to Data, speaks with  Joe Pulickal , Dir...

As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres.  In the recent episode of the  Tech Transformed podcast ,  Dialpad  Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from...

Client service teams are at a breaking point. Margins are shrinking, the demand keeps rising, and much of the day is consumed by work that doesn’t move the needle. As a result, skilled people often spend hours reconciling spreadsheets, re-entering the same data across multiple systems, and chasing updates, time that should be spent on the work clients actually pay for. Every hour lost to manual ad...

With the rapid evolution of Generative AI, customer experience (CX) is evolving rapidly, too. In a recent episode of the  Tech Transformed podcast , Mike Gozzo, Chief Product and Technology Officer at  Ada,  sat down with host Christina Stathopoulos, Founder of Dare to Data. They talked about how generative AI is changing business-to-customer interactions. “I view it not just as a b...

The era of 3G is ending. For many industrial businesses, smart infrastructure systems, remote device management, and IoT connectivity rely on networks that are now being phased out globally. The question isn’t if—but when your operations could be disrupted. In this episode of  Tech Transformed ,  Trisha Pillay  speaks with  Jana Vidis , Business Development Manager at  IFB...

Tech leaders are often led to believe that they have “full-stack observability.” The MELT framework—metrics, events, logs, and traces—became the industry standard for visibility. However,  Robert Cowart, CEO and Co-Founder of ElastiFlow , believes that this MELT framework leaves a critical gap.  In the latest episode of the  Tech Transformed podcast , host  Dana Gardner, P...

Enterprises are discovering that the first wave of cloud adoption didn’t simplify operations. It created flexibility, but it also introduced fragmentation, rising costs, and skills gaps that now make AI adoption harder to manage.  In this episode of  Tech Transformed , analyst and host Dana Gardner speaks with two leaders from across the IBM portfolio:  Maria Bracho , CTO for the Am...

The semiconductor industry is at an inflection point. As systems become more intelligent, connected, and software-defined, chip design is growing too complex for humans alone. Advances in electronic design automation are reshaping how silicon is built and verified, enabling faster, smarter, and more reliable innovation from data centers to edge devices. How AI Is Changing EDA and Chip Design In th...