The Patient Whisperers
Success Confidentials
🎙️ UPDATE: We’ve taken a little break to focus on the learning content you've asked for in our app. Please enjoy a few of our favorite past episodes. We’ll be back! Join us for Success Confidentials – conversations that challenge the way we do healthcare. Christine and Lauren share what made their own practice wildly successful. If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, you're in the right place.
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The Patient Whisperers
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28. Apr 2025
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SC 79 - Availability = You Get The Patient 13.04.2024 9:34
📞 You're losing up to half of your potential patients if the competition can answer their questions on the phone before you do. 💥 76% of people will skip leaving a voicemail💥 85% will not attempt to call back💥 88% of those surveyed said they actively chose the phone over other contact methods 👍 If you found this insightful, hit the LIKE to let us know it resonated. 💬 Share in the comments yo...
SC 78 - Stop posting these videos 06.04.2024 8:40
Education is one thing, but don't turn off your potential patients 🥴 when they're in the curiosity stage! 👍 If you found this insightful, hit the LIKE to let us know it resonated. 💬 Share in the comments your perspective and any topics you'd like to see us tackle! 👉 Subscribe to stay in the know. 📨 Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhispe...
SC 77 - Social Media: When to Spend $ to make $,$$$,$$$ 30.03.2024 8:38
💰 $2 Million/year is what we added to our bottom line from social media. We know it works. So does the marketing world: Social media recently overtook paid search as an advertising channel, growing 25% YoY and exceeding $137 billion (just edging out search’s $135 billion)! 👉This is for: You if you're using social media and wondering if you should start spending $$$ 🎙️ We're talking about: Why or...
SC 76 - You're the best, but can I feel it? 23.03.2024 7:54
💛 If 95% of spending decisions are made in the emotional area of the brain* then it doesn't really matter if your practice IS the best, if it doesn't FEEL like it is. 👉This is for: Anyone wanting to grow specialty cash pay services and procedures 🎙️ We're talking about: WHY we focus so much on emotions, and how 'touchy-feely' gets written off too often in healthcare 💥 This is important because:...
SC 75 - What is Social Proof and Do You Have It? 17.03.2024 7:43
📈 Landing pages with 1 or more types of social proof lift conversions by over 52% ! 📈 If your marketing is missing social proof, or you're not sure what it is, watch this! 👉This is for: Anyone wanting to boost cash pay revenue through marketing 🎙️ We're talking about: The psychological phenomenon called Social Proof 💥 This is important because: Understanding this and how to use it is crucial t...
SC 74 - The Most Powerful Question To Ask Your Patients 09.03.2024 6:40
The question everyone ends their patient encounter with: "Do you have any questions?" We're revealing why this is the worst question - and what the game changing question is that we replaced it with! 👉This is for: YOU if you want to increase cash pay conversions in your practice🎙️ We're talking about: the most powerful way to end your consultations 💥 This is important because: this one question...
SC 73 - PART 2: Going Viral, the How and Why 02.03.2024 7:49
You're familiar with the term 'going viral' on social media: but what does that mean for us as a practice or healthcare expert?!? 👉This is for: You, if you're tired of posting on social media to just your followers 🎙️ We're talking about: How and why going 'viral' should be part of your strategy 💥 This is important because: This type of content reaches a part of our potential patient market that...
SC 72 - Going Viral: The How and Why 24.02.2024 7:04
You're familiar with the term 'going viral' on social media: but what does that mean for us as a practice or healthcare expert?!? 👉This is for: You, if you're tired of posting on social media to just your followers 🎙️ We're talking about: How and why going 'viral' should be part of your strategy 💥 This is important because: This type of content reaches a part of our potential patient market that...
SC 66 - Bad reviews: How to turn them into a positive! 06.01.2024 7:47
The dreaded negative online patient review: 😨 how to handle it and even get it taken down! ⭐⭐⭐⭐⭐👉This is for: everyone with online patient reviews 🎙️ We're talking about: what to do when that low star rating comes through 💥 This is important because: 90% of consumers also will frequently change their mind about a referral if the provider has bad, poor, or weak reviews and a single negative...
SC 65 - Online Reputation: Powered by Social Media? 16.12.2023 7:22
Think of ‘online reputation’ as just online reviews? Today's actual online ‘reputation’ includes brand perception which extends into wherever people are online - which, as we know, is on social media. 👉This is for: everyone who wants to grow their brand reputation 🎙️ We're talking about: the different roles online reviews and social media play 💥 This is important because: we need to know where t...
SC 62 - Success: Patients , People, or Profit? 22.11.2023 6:35
Many times in healthcare we're afraid to talk about being driven by success. Yet if we aren't successful as a practice, we certainly cannot take care of the patients who need us - or our people. 👉This is for: practice owners or leaders 🎙️ We're talking about: what fuels us and our decision-making & how we define our 'success drivers' 💥 This is important because: when our focus and passion ar...
SC 61 - I called... now what? 'Conversation' is King. 17.11.2023 8:44
We added over $1 Million in cash pay revenue our last year in practice through *new* inquiry follow-up protocols. It's all in the conversation. 👉This is for: anyone who wants to increase revenue without adding marketing spend 🎙️ We're talking about: essentially what happens AFTER someone new inquires about your procedure or services through a-phone call-web form-self test-direct message on social...
SC 60 - Social Media Results: Mediocre or WOW? They're Only As Good As What's Happening NOW 11.11.2023 9:01
Social media in your premium healthcare practice is a long term, committed relationship - not a fling. Your results are only as good as what is happening NOW on your accounts. 👉This is for: YOU if you want to get great results on social media 🎙️ We're talking about: the content being posted, the person behind it and the brand strategy that drives it all 💥 This is important because: you need a su...
SC 59 - What Converts: Outcomes, Features or Benefits? 04.11.2023 8:32
What Converts 📈 Outcomes, Features or Benefits? 🤔Caption: If 95% of spending decisions occur in the emotional area of the brain(2) how do we make sure that we are appealing to emotions for our potential premium patients to convert? 👉This is for: YOU if you want to increase conversions and grow your cash pay procedures. 🎙️ We're talking about: the difference between the BENEFITS of our procedur...
SC 58 - Patients fear THIS more than anything and how YOU can overcome it 28.10.2023 7:21
Studies show that this fear is irrational and one of the core elements in human anxiety. 👉This is for: YOU if you are a healthcare professional, marketer, leader or practice owner 🎙️ We're talking about: what research calls "one of humanities fundamental fears" - the Unknown 💥 This is important because: This is what a) stops our potential patients from calling/filling out form/coming inb) keeps...
SC 55 - From Flop to 1.3 Million: Giveaways that WORK! 27.09.2023 8:34
🤫 The secret to giveaways that MADE us millions. 👉This is FOR: Practices that want a QUICK influx of leads/patients! 🎙️ We're talking ABOUT: Giveaways - the difference between 'meh' and 'wow' results! 💥 This is important BECAUSE: Giveaways that are missing a few key elements for success are a waste of time, resources and can actually work against you. (We don't want that!) ✅ This will HELP yo...
SC 54 - Part 2 | Your Self-Test is Burning Leads and Losing $$$: How to fix it! 21.09.2023 6:10
If you have a self-test or quiz: DO NOT miss this episode! Your Self-Test is Burning Leads 🔥 and Losing $$$: How to fix it! 🧯Online assessments seem to be our thing lately for premium healthcare practices, so as usual, we're sharing so YOU can benefit! 👉This is FOR: Practices that have a self-test or quiz (or are thinking of adding one!) 🎙️ We're talking ABOUT: What turns a regular self-test i...
SC 53 - Your Self-Test is Burning Leads and Losing $$$: How to fix it! 15.09.2023 7:46
If you have a self-test or quiz: DO NOT miss this episode! Your Self-Test is Burning Leads 🔥 and Losing $$$: How to fix it! 🧯Online assessments seem to be our thing lately for premium healthcare practices, so as usual, we're sharing so YOU can benefit!👉This is FOR: Practices that have a self-test or quiz (or are thinking of adding one!)🎙️ We're talking ABOUT: What turns a regular self-test int...
SC 52 - The #1 Website Mistake: Are You An Offender? 08.09.2023 8:09
How to increase website conversions: guaranteed. The #1 Website Mistake 🌐 Are You An Offender? When we do online assessments for premium healthcare practices, we see this ALL the time. What's tragic, is that you can be the BEST and most WONDERFUL practice in 'real life,' but if it's not translated through powerful images online, you're going to miss out on massive revenue and new patient volume....
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