Service Pleaseee

We chat to Irish legend, Retailer and Master Tailor, Louis Copeland to find out the secret to the iconic service at Louis Copeland and Sons, which is now celebrating 93 years in business. We delve into the history of the business empire and gain insight into Louis's fascinating work ethic. Louis shares his passion for his incredible team, the returning customer and reveals one renowned Irish retai...

We chat to Benjamin about how Flowers.ie creates such superior service. We go behind the scenes to learn about their rigorous standards and game changing ways. We also discuss their recent innovative collaboration with the iconic Irish brand, Bewley's.  Benjamin’s passion for floristry is truly inspiring and his knowledge is abundant.

We chat to Brian about winning the 2024 Best Cafe in Ireland Award, how his inspiring partnership with Together Academy came about and his outstanding employee, Charlie O’Reilly who recently won the Employee Excellence Award at the Irish Restaurant Awards. Brian reveals the art of managing all three Happy Out locations (Dun Laoghaire Baths, Bull Island and Donnybrook) particularly the iconic Dun L...

We chat to Karan about her business journey and how her passion, values and high standards have shaped her incredibly successful businesses over the past 17 years. We talk about challenges, resilience, sacrifices she’s had to make to get where she is today and her extremely supportive family. Karan also tells us about the newly launched Japanese Head Spa, the art of creating magic moments for her...

Laura tells us how it all started at Kelly’s, how the family have achieved outstanding service for generations and how their staff create those special little wow moments for guests.  There are almost 300 employees at Kelly’s so we delve into how they retain their talent and maintain such an unrivalled standard of service.  We also chat about whether Laura thinks there’s a hospitality crisis and h...

We talk to Yasmin about the fascinating Teddy’s story and how it has been in her family for almost 3 generations. We discuss how service is two fold and the innovative and inspiring ways they give back to the community. We get a real insight into the behind the scenes of Teddy’s and who’s at the heart of the business, the secret to those queues and her passion for ice cream and service.   We were...

Anouska Kemple and Jenny Conlon Cooper are here to raise the service game in Ireland. Their mission is to shine a light on businesses excelling in unwavering service and explore the reasons for their success. Each week they will be joined by incredibly inspirational and passionate guests who are delivering outstanding service in challenging times.   They are here to raise the roof and give you ins...