Service Industry Success

One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com

Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in training. Tune in and I’ll tell you why I think tha...

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at:  https://www.serviceindustrysuccess.com

You are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.com

There is a trend we can all clearly see of large investment groups buying smaller service companies. What is this going to mean for you? Tune in and I’ll tell you what I think. Get more at: https://www.serviceindustrysuccess.com

We all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll share the test I use. Get more at: https://www.serviceindustrysuccess.com

There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress. Changing how we use and react to these phrases will make a world of difference. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.com

Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.com

We all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would like? Tune in and I’ll tell you how I go about figuring this out. If you would like to join Brian's new group for solv...

It’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com

There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years. How can you know who to listen to? Tune in, and I’ll share the test I rely on the most. Get more at: https://www...

It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell you what it is Get more at: https://www.serviceindustrysuccess.com

Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom. Time freedom. Financial freedom. The freedom of being their own boss. And there is one thing that provides more freedom than any other. And of course, we are resistant to it, which is why it’s so hard. What is it? Tune in to find out! Get more at: https://www.serviceindustrysuccess.com

As a business owner, I spend a lot of time trying to figure out what’s in it for the employee. Some would say too much time. My motivations are not as altruistic as my critics think. In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish. Stay tuned and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com

Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on. It’s also one of the most important. For many, it’s the thing they are perpetually going to get to next week – like a diet. Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money each day and each week. Get more at: https://www.s...

One of the things we can do that absolutely makes our lives more difficult is to ignore human nature. Life is so much easier when we work with human nature, rather than against it. Today, I’m going to talk about a mistake I often made early in my career, which is common among supervisors, managers, and even business owners. In my opinion, this one mistake costs an obscene amount of wasted time, en...

Sometimes it can feel like big companies have all the advantages. And they do have very real advantages, to be sure. But their size also provides massive opportunities for smaller companies – especially if we know what those are. This week I share what I think are some of the biggest ways we can use their size to our advantage. Get more at: https://www.serviceindustrysuccess.com

Being a business owner can be frustrating, even infuriating. We can often feel alone and isolated. And it can appear from our vantage point that everyone has it figured out except for us. But is that really true? Tune in and I’ll share what I've learned about this. Get more at: https://www.serviceindustrysuccess.com

If we want to grow, a question we must continue to ask ourselves is: “Do our talking and selling points emphasize what we do, or how we solve our customers problem?”   Tune in and I’ll explain what I mean! Get more at: https://www.serviceindustrysuccess.com

For many, marketing is once again becoming a part of our business to which we must pay attention. Keeping our people busy is not a gimme like it was a year ago. When revamping or relaunching marketing campaigns, it’s critical to know when to trust our marketing provider and when to push back. In this episode, I’ll share my thoughts on how to do this effectively. Are you ready to solve the most imm...

Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any other Why did it make my life easier? Because we got out in front of a topic that most of us avoid, while simultaneously spending countless hours addressing    Tune in to see what I mean! Are you ready to solve the most immediate problems in your company...

One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees. And there is no question they have different values and priorities than many of us did. So how do we handle this? Tuned in and I’ll tell you what worked for me. Are you ready to solve the most immediate problems in your company? Is it time for you to learn the strateg...

Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision making Tune in and I'll share how I went from struggling with teaching and getting buy-in to becoming very effective over the years. Are you ready to solve the most immediate problems in your company?...

We work our tails off, and spend a tremendous amount of time and money to find customers. Yet despite our best efforts, sometimes it just feels like it we can’t please them all. But is firing them the right answer? Tune in and I’ll tell you what I think! Are you ready to solve the most immediate problems in your company? Is it time for you to learn the strategies to grow and scale your business so...

What is your strategy for how decisions should be made in your company? More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matches yours? Why does this even matter? Tune in and I’ll share why I think it matters a lot! Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the mo...