SAP Change Makers

Show Notes: AI + Human Expertise: The Future of Technical Support​ How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch?​ In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without...

Show Notes: In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is revolutionizing enterprise support.​ Together, they unpack what Agentic AI really means, how it differs from traditional automation, and why it represents a fundamental shift in how support is delivered....

Show Notes: Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together, they explore how AI and automation are transforming peak season resilience, ensuring 100% uptime during Black Friday and Cyber Monday. Learn how SAP’s Holiday Support Readiness Program leverages Cure360 an...

Show Notes: In this episode of SAP Change Makers, Stefan Steinle, EVP and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of customer support in driving business success. Highlighting SAP’s groundbreaking Black Friday Cyber Monday (BFCM) Readiness Program, he shares how proactive strategies and innovative technologies like AI, self-service solutio...

Show Notes: In this episode of  SAP Change Makers , host  Oliver Huschke  is joined by  Vivian Luechau-de la Roche , Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP’s  Mission Control Center , how it ensures smooth business operations during critical moments, and how AI-driven innovation...

Show Notes: In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest business-to-business digital platform – and how greater transparency, resiliency and sustainability are helping the world to run better and improve people’s lives. In addition, Keller highlights the services and sup...

Show Notes: In this episode  Becky Doyle , Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition,  Built-in Support  allows the SuccessFactors HCM solution itself to become an extens...

Show Notes: In this episode Rohan Patel , Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fi...

Show Notes: With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise m...

Show Notes: In this episode Stefanie Kuebler , VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will focus on the data transformation and how to speed-up migration and transformation projects, reduce planning and execution complexity, improve quality and how to lower the cost of implementat...

Show Notes: In this episode Bente Vollan , SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one. Find  Bente Vollan | L...

Show Notes: In this episode Vivian Luechau-de la Roche, Senior Vice President and Global Head of the SAP Mission Control Center and Mission Critical Support talks about importance of mission critical support and especially she will shed some light into what the SAP Mission Control Center is all about. Find  Vivian Luechau-de la Roche | LinkedIn Find  Oliver Huschke | LinkedIn Learn more about  SAP...

Show Notes: Companies are making the radical change to cloud systems. How is this shift changing the industry and the way support is delivered? Find out on the latest Changemakers podcast episode where Mohammed Ajouz, Head of Product Support at SAP shares more. Find out on the latest Changemakers podcast episode where Mohammed Ajouz, Head of Product Support at SAP shares more. Find  Mohammed Ajouz...

Show Notes: Listen as Michele Deery, Global VP and Head of Procurement Cloud Delivery Services at SAP, shares her insights and offers practical advice to organizations considering transforming procurement in the cloud. SAP Ariba website/services SAP Ariba Portfolio of Services Find Michele Deery | LinkedIn Find Shalini Babbar | LinkedIn Learn more about  SAP Services We want your Feedback! Was the...

Show Notes: Listen as Andreas Spahn, Principal Consultant in Digital and Technology Innovation at SAP, and Christof Heurung, Digitalization Strategy Expert from Schaeffler, discuss what it means to be in a strategic partnership and how it promotes major innovation among the corporations. Schaeffler Group Website Schaeffler integrates intelligent technologies for future interaction with SAP S/4HANA...

Show Notes: What does mindfulness and emotional intelligence have to do with long-term success? Everything. Listen to Andrew Simon, Director, Customer Experience Services at SAP and Peter Bostelmann, our Chief Mindfulness Officer at SAP, discuss their experience with implementing and experiencing first-hand the importance of practicing mindfulness and emotional intelligence in their daily work and...

Show Notes: Business Process Consultant and Enterprise Architect at SAP, Timo Fassbinder, discusses the benefits and importance of enterprise architecture in execution of a business strategy, in order to stay ahead of the competition. Find Timo Fassbinder LinkedIn Learn more about  SAP Services We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we...

Show Notes: Listen as we chat with Kurt Bauer, Global SVP of Premium Engagements at SAP and long-time SAP veteran, to understand why so many of our customers trust SAP MaxAttention and premium engagements to help them transform into an intelligent enterprise. Kurt also touches on what the future of SAP Services and Support will look like as we continue to evolve and guide our customers to success...

Show Notes: In this episode we speak with Dr. Engelbert Quack, quantum physicist and Strategic Advisor with SAP, to learn about what quantum computing is and how SAP is utilizing this into the future to stay leading-edge for us and our customers. To learn more about Quantum Computing at SAP, check out this article: English | German Find Engelbert Quack on  LinkedIn Learn more about  SAP Services W...

Show Notes: SAP Emarsys Customer Engagement empowers digital marketing leaders and business owners with an omnichannel customer engagement platform built to accelerate business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies, the platform enables brands to accelerate time to value, deliver superior one-on-one experiences and produce mea...

In this episode we will elaborate on and discuss the following questions: What does sustainability mean to corporations (and to us personally)? What do we need for successful economic action? How does SAP support customers with solutions and services? Show Notes: Find Markus Herhold on LinkedIn Find Gerhard Loske on LinkedIn Learn more about SAP Services We want your Feedback! Was the content rele...

Show Notes: For further information read the article: https://www.themanufacturer.com/articles/crossing-the-abyss/ Find John Robinson on LinkedIn Learn more about SAP Services We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve? Your entrance channel to us: sap_changemakers@sap.com

Show Notes: Hear from Georg Kube, Global VP of Industrial Machinery and Components at SAP, and Vahid Khamsi, SVP of Industries at SAP, on what it means to be an “intelligent” industrial manufacturer, why you should make the transition, and what the journey of getting there looks like. SAP Industry Cloud  |  Services & Support at SAP Find Georg Kube on  LinkedIn Find Vahid Khamsi on ...

Show Notes: ​In this panel discussion, hear from four industry leaders on how SAP integrates diversity, inclusion, and equity practices into our software to eliminate process biases with applied research-backed technology to, as Margot Goodson says, make “DE&I our DNA” at SAP – and to help our customers do the same. Diversity & Inclusion at SAP  |  SAP SuccessFactors  |&nbsp...

Show Notes: Find Michael Mahoney on  LinkedIn Learn more about  SAP Services We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve? Your entrance channel to us: sap_changemakers@sap.com