rethink.fm

Listen in to this insightful conversation with Sarah Fruy, a seasoned marketing leader with 20 years of experience, who discusses her transition to a fractional CMO and her consultancy, Resonance Marketing. She emphasizes the importance of a solid data foundation for personalization, highlighting the need for good data hygiene and scalable content. Sarah shares her approach to personalization, foc...

In this episode, my special guest, Rho Lall, an AI Analytics Engineer, discusses his role in helping executives cut through noise and amplify leadership by bringing clarity to complex problems. He emphasizes the importance of data in AI, likening it to a left tackle protecting the quarterback. Rho highlights the value of AI-note-taking tools for capturing tribal knowledge. We also discuss the need...

Today’s special guest, Jessica Talisman, is an Information Architect with over 25 years of experience shaping enterprise architectures, taxonomies, ontologies, and knowledge systems across industries. With a Masters in Library and Information Science and a MicroMasters in Design Thinking, she brings deep expertise in building information frameworks that enhance user experiences, support business g...

In this episode, I sit down with career coach Carmelina Piedra to talk about what really drives career growth and business success. We explore her coaching services that span job seeking, career development, and business support, and why networking delivers far better results (a whopping 70–80%) compared to just sending out applications (only about 10%). Carmelina shares how she tailors her coachi...

In this conversation, Pavel Samsonov, a Problem Designer, discusses the importance of problem scoping and definition in design, criticizing the linear approach of the Double Diamond model. He emphasizes the need for reflection and feedback loops in the design process, advocating for a more strategic and continuous learning-first approach. We also critique the misguided emphasis on Design Thinking...

“In essence, we’re bridging the chasm between scattered insights and meaningful outcomes.” Join me and my special guest, Dwayne King, Founder and CEO of Rutabaga, as we discuss a pervasive challenge, the fragmentation and misalignment within product teams. With over two decades in product development and experience transformation, Dwayne has mastered the intricacies of human-cent...

My special guest is Nikki Anderson, who helps User Researchers go from overlooked to indispensable. You can work with Nikki to sharpen your strategy, communicate your impact, and influence decision-making. We’re pulling back the curtain today and recording our very first conversation together. Nikki Anderson, a User Researcher with 11+ years of experience, shares nine impact formulas for UX...

You will not want to miss this conversation, trust me. Rachel Maron and Sabino Marquez discussed their work on operationalizing trust and the importance of trust in business. Rachel, co-founder and CEO of Trust Value Management, emphasized the need for trust to be measurable and scalable. Sabino, Chief Innovation Officer of Trustable, introduced the Trust Coherence Algorithm, which he invented, wh...

In this episode, I’m joined by Joshua Marowitz, Staff Product Designer at OneSignal, to unpack key takeaways from Figma’s Config 2025. We dive into quality and craft in human-centric design, and how AI is shaking up the design world, sparking excitement and unease across teams. We also explore today’s biggest challenges in design and product development, and highlight standout moments from the con...

WPCampus is launching a major research initiative, “The State of WordPress in Higher Education,” in partnership with Human Made. Join the conversation to explore the current landscape of WordPress in higher ed, uncover key challenges and opportunities, and gain insights into how web teams are shaping the digital future of academia. Project timeline and deliverables May 2, 2025: Launch the sur...

The UX/AI Coop is a response to the rapid introduction of AI into the world of User Experience. It is similar to the UXPA or IXDA, but with the major difference being an invitation for developers, data scientists, and product managers to create a larger community. It’s a true cooperative in that we need everyone to contribute to form an open-source marketplace. The UX/AI Cooperative being launched...

We are discussing the evolving landscape of AI in UX research, emphasizing the importance of adapting to new tools and methodologies. John Whalen, PhD, is propelling professionals and businesses into the future through the potential of AI to streamline research processes, reducing a seven-week study to seven days. We share insights from his course, which covered prompt engineering, AI-moderated in...

In this quick (and slightly selfish) update, I’m excited to share that I’ll be publishing episodes more frequently. I’m also announcing some amazing upcoming guests, you won’t want to miss what they have to share. As the podcast grows, I’m also on the lookout for sponsors who believe in thoughtful design, emerging tech, and meaningful conversations. If that sounds like you or your brand, let’s tal...

Jeremy Miller is a well-respected veteran Design leader many know from the popular podcast “Beyond UX Design”. He is continuously empowering UX professionals with the soft skills that make them more effective. In this episode we are discussing his book Beyond UX Design – Master Your Craft Beyond Pixels & Prototypes. Jeremy’s impact on individuals, organizations, and fie...

Join my conversation with web accessibility leader Natalie MacLees! Natalie has been working in web development and digital accessibility, for over 20 years. She is the co-founder and COO of a small software company NSquared focused on building accessible, user-friendly tools for small businesses.  Throughout her career, she has remained a passionate advocate for accessibility and has made it...

In this episode, we continue a critical conversation about the challenges we face together on computer science, ethics, and unintentional consequences with emerging technologies that lack defined purpose and regulations. Morten Rand-Hendriksen has published countless valuable courses on LinkedIn Learning reaching hundreds of thousands of viewers from all over the world. He also contributes to the...

I am talking with Jessica Ivins about strengthening stakeholder relationships via UX research operations in this episode. Jessica is the Lead UX Researcher at The Predictive Index , overseeing research and research operations. She plans, conducts, and synthesizes strategic UX research projects that provide critical insights for organizational stakeholders. We’ve got some actionable professio...

In this episode, I am joined by special guest, Jared Spool! We are talking about transformational UX research and design strategies. We cover a lot of actionable insights and share a few laughs too. You will learn about how to evaluate the readiness and urgency required to make a maximum strategic UX impact within organizations, what actual leadership means, and how to improve future experiences w...

Hey, everybody, it’s Cathi Bosco from rethink.fm the forward-thinking podcast about experience design. Join me and special guests to discuss effective design, technology, and the intersection of helping people and entrepreneurship. From user experience research to product roadmaps. We’ve got you covered. The big news today is that I will officially be taking over the rethink.fm podcast...

It’s been a while, but in this episode, we have a guest! And what a guest: Rian Rietveld, accessibility specialist at Level Level is joining us to talk about accessibility. We talk about the problem with accessibility overlays, educating people, and how we can help more people develop, design, and create content in a way it’s accessible for everyone. Big take away: make it about themse...

Sometimes, product teams or clients can be too focused on output or features. This is a problem, because you can end up becoming a feature factory, without knowing if the user really benefits from these new features. If you want to avoid endless iterations of a design with clients or developers, it’s time to start focusing on outcome instead of output. In this episode, we discuss our experience wi...

In this episode, we discuss our learnings and experience from working as a team, after decades of working solo. What are the pro’s & cons? What tools do we use to collaborate online and remote?

In episode 31, Cathi, Jackie & Monique talk about user-centered design practices. This podcast is based on the talk Cathi did for the GoDaddy online event Expand 2021 . Listen in and learn from our mistakes. Related interesting reads or resources YouTube recording of Cathi’s talk for GoDaddy’s online event Expand 2021 https://www.youtube.com/watch?v=oNYinIEH8vk&list=WL&inde...

In episode 30, Cathi, Jackie & Monique discuss designer-isms. As designers, we tend to use too much jargon. This episode is based on the article we wrote for UXATT (link below), where we wrote about 15 design terms. We talk about why you should avoid jargon. And give suggestions on how you could speak about the same thing in plain language. And yes, we need to get better at it too. Related int...

In episode 29, Cathi, Jackie & Monique discuss the value of UX research. Many designers, including larger agencies, have difficulties ‘squeezing’ user research into a project, because clients prefer to immediately jump to the visual part of design. But what is the value of UX research? List of used terms UX research User eXperience research. Find out how people feel when they use y...