Retail Done Right

Diversity and inclusion must go beyond the time constraints of Black History Month, the new Juneteenth Federal Holiday and Pride Month, amongst others. This needs to be every day. We discuss the relevance of these “months” and just how important it is to practice diversity and inclusion every day, in every decision. There are numerous through lines between Diversity & Inclusion and Trust , whi...

What makes you trust a retailer?  How can retailers earn that trust?  And in these days of hyper-transparency, how can you continue to forge trusted bonds with customers that transcend price, supply chain, delivery or other bumps and bruises to your relationship? We explore the trust customers put in their retailers and how retailers continue to earn it. We tease apart retailer trust a bit, peel b...

Waiting for anything sucks. In a physical retail store, waiting can directly impact your experience and the impression you take away with you. But waiting to pay is the worst! I’m in your store. I’ve selected what I want. Then I have to wait to give you my money? There’s never been a better time to rethink, redesign – to reinvent – the check-out experience. Let’s make this last impression one of t...

If there’s one thing that can impact your stores it’s having the right people on the front line. But many retailers everywhere seem to be struggling to find and retain staff. There's a war for talent. What needs to happen to attract and retain the right talent today? We talk to Lou Chestman and Jackie Culp of Next Performance Horizon to find out. OUR GUESTS As principles with the consulting f...

We are kicking off our 2nd season with a return appearance by one of our favorite guests from Season 1, Shelley E. Kohan.  Retail is evolving so fast, driven by a continued change in consumer behavior and the fact that we have not been able to fully put the pandemic behind us, so we wanted to set a baseline regarding the health of retail today. RETAIL DONE RIGHT is produced by Jeff Fisher & Cr...

Placemaking is an art, and maybe a little bit of science. In retail, it’s critical. We dive into placemaking with our special guest, Yann Mathias , Director of Innovation and Impact at MTArt Agency .  We discuss some of the more intangible parts of retail that are critical including the state of retail design today, the evolution to experience design, being authentic to your brand and creating mem...

The pandemic has impacted commercial and retail real estate, which, in many instances, are connected.  Our sense of self is tied to our sense of place. We explore current retail, workplace and urban planning trends with an expert, Paul Bate of Paul Bate Consultancy. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on Link...

Retail is a driver of our economy. We are joined by a recognized pundit and industry expert who is also a contributor to Forbes.com, a professor at Fashion Institute of Technology and Syracuse University and currently Chief Strategist at The Robin Report, Shelley E. Kohan , for a wide ranging discussion about current retail performance, trends and insights. RETAIL DONE RIGHT is produced by Jeff Fi...

The merchant is a critical part of retail. Determining what products you are presenting and selling to your customer is fundamental to who you are as a retailer. Our special guest, Linda Choong , knows all about this as the former Chief Merchandising Officer at Design Within Reach and currently a retail and business advisor heading up her own practice, LLC Left+Right LLC.  This wide-ranging conver...

We are joined by William Thomas of Empathetic Machines to discuss five things retailers need to do to move out of pandemic panic, and towards forward momentum. While we have some fun with this, the discussion covers some important topics. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at...

A retailer seeks to be a cornerstone of the local community even as it fights a legal battle to reduce its tax burden. An online menu is tied to a kitchen without a restaurant.  William Thoma s of Empathetic Machines helps take us on this dark journey.  RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Ema...

We speak with Neliana Fuenmayor , Founder and Chief Executive of A Transparent Company , about how consumers are citizens in the "glocal" fashion economy. Neliana Fuenmayor gave up a passion for design to redesign supply chains. She now helps fashion businesses shift from linear thinking to an open, transparent mindset in support of making the transition to sustainable innovation and cir...

Our shopping habits have changed, but we're still going to the store together in an odd sort of way. At least in part, we go shopping for the human experience.  People are vital to the retail experience, and our guests, Jackie Culp , EVP Next Performance Horizon and former Regional VP for Luxottica and Lou Chestman , EVP Next Performance Horizon and former Zone VP for Luxottica, have  deep kn...

Digging deeper into the Customer Channel, this episode explores the impact technology is currently having on physical retail. Shopping habits have changed and tech is supporting this along with providing retailers with better data and capabilities. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cr...

We are swiftly moving into a new age of retail. Normal is no more. Stores remain important, but now they play a different role. We have moved beyond omni-channel or even a unified shopping experience. This is the age of the Customer Channel. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene...