PX Multifamily

I've got an exciting episode on handling resident complaints with empathy in the multifamily industry! #MustWatch From the experts at MultiFamilyMediaNetwork.com, this podcast episode covers practical techniques for improving the multifamily people experience. You'll learn valuable insights from real-life examples that will help you enhance interactions with residents, leading to a more po...

I've got an exciting multifamily property management video for you today! This podcast episode, from the experts at MultifamilyMediaNetwork.com, discusses the importance of the tour and move-in experiences. You'll learn actionable insights and strategies to enhance resident satisfaction and boost your community's reputation. Be sure to LIKE 👍 this video and SUBSCRIBE 🔔 to our channel...

Welcome to this enriching episode of PX Multifamily, the exclusive podcast dedicated to enhancing people's experience in the multifamily industry. Mary Gwyn and Paul Rhodes explore the value of gratitude and mindfulness and the significance of soft skills in the maintenance sector. Paul shares his personal journey and professional insights on creating a fulfilling work environment through grat...

When Wow Moments Turn into WHOA Experiences in Multifamily Living I've always believed in the power of moments, but this episode takes it to a new level! #PXMultifamily dives into what makes multifamily living unique: the WHOA moments that transform everyday interactions into unforgettable experiences. Join us as we explore these incredible stories with our guests, reminding us that it's n...

Welcome to PX Multifamily, a Multifamily Media Network podcast. In this episode, Mary Gwyn chats with Ronald Harrington, training manager for Haven Residential, about creating WOW experiences in the leasing process - and you can expect a WOW response! Ronald says creating memorable moments sets the resident's expectations for their future in your community. "I love seeing people's rea...

I've recently witnessed an act of pure servant leadership that inspired me and filled me with gratitude. Welcome to PX Multifamily - the People Experience Podcast. I'm your host Mary Gwyn, and I'd like to share an uplifting story from a recent committee meeting at NAA Advocate where an unexpected figure - the sound guy - demonstrates the essence of servant leadership. Amid the hustle o...

In this insightful episode, Mary Gwyn unveils the critical role of leasing professionals in the multifamily industry and the importance of enhancing their people experience. Diving deep into the art of relationship-building, Mary contrasts the strategies of warm lead salespeople against the realities of challenging emotionally charged conversations. Mary introduces the innovative concept of 'n...

In this insightful episode, Mary Gwyn delves into the often-overlooked significance of water cooler conversations within the multifamily industry. These casual, serendipitous encounters aren't just about small talk; they're vital to building personal relationships, sharing innovative ideas, and maintaining a strong sense of community among team members. This episode provides tools and insi...

Discover how Mary Gwyn tackles the delicate balance of putting people first in your company, especially during the crucial times when long-standing positions become vacant. Mary discusses the tiny yet impactful steps managers can take to alleviate the added pressures of hiring while managing their workload. Don't let your team bear the brunt of unfilled roles! For more insights and strategies...

In this episode, Mary Gwyn discusses the importance of firing employees respectfully and effectively. She shares a personal example of a poor firing experience and emphasizes the need for a well-defined process. Mary provides tips for improving the firing experience, including clear communication in writing, scripting and rehearsing the conversation, and always providing a reason for the terminati...

In this episode, Mary Gwyn discusses the concept of People's Experiences and their importance in the workplace. People Experience is broader than Employee Experience and requires intentional focus from employers. The host emphasizes the value of employees and provides three gifts to enhance the People Experience: celebrating rock stars, paying employees fairly, and responding quickly to their...