Primer by Create/Change

The AI in education conversation has been captured by one idea - how do we stop students cheating? It's the wrong question Dr Punya Mishra is a learning scientist at Arizona State University and co-creator of TPACK — the most-cited framework for technology integration in teaching. What sets Punya apart is that he's not just a commentator — he's building learning experiences at an innovative univer...

Jen Pahlka is the author of Recoding America and a pioneer in making government work for people in the digital age. She founded Code for America in 2010 and in 2013, took a leave of absence to serve as Deputy CTO in the Obama White House and help found the United States Digital Service. In 2020, she co-founded United States Digital Response, which helps government meet the needs of the p...

Mark is a Deputy Director at the UK Government’s Ministry of Justice, where he leads Probation Digital. Mark studied law and became a barrister, drawn to the humanity exposed in criminal cases. However, he found it difficult to make a living in this field and moved into commercial law, where he “lost my passion”. He found a new calling in government and joined the MoJ in 2010. Since then, he’s bee...

As CIO of US Citizenship and Immigration Services from 2010 - 17, Mark Schwartz provoked the federal government into adopting Agile and DevOps practices, overcoming an established planet-sized policy for overseeing the delivery of technology systems. In this Primer interview, you’ll discover some of the experiences that Mark went through while helping executives from large organizations overcome o...

Lou is the author of Good Services the best-selling book on how to design services that work. The book and Lou's Training School are the same name, are based on their experiences as the former director of design for the UK government, where they grew a 2000-strong team of designers into one of the largest and most influential design teams in the UK winning a Lifetime Achievement Award. But job tit...

The 21st-century government needs policy, delivery and digital together to be brought together in an integrated way but very few people are showing how to do it successfully on really big, citizen-facing services. Rachel is one of those people. In this episode, we interview Rachel Hope, Director of Technology & Data for the NHS Vaccinations programme where she leads the team who built the digi...

Our first interview is with James Plunkett , author of End State (one of the Guardian’s political books of the year). In his book James explores nine big social problems and nine radical ways to put things right but what he says he’s really interested in are the projects these ideas are a part of: how do we upgrade the state so it’s capable of governing a 21st Century economy? SHOW NOTES 00:00 Int...