ActiveOps
Ops Game Changers
An original ActiveOps podcast focused on all things Operations. We know it's not easy running operations. Pressures on cost, risk, customer and employee experience are a constant struggle as operational leaders try to do more with less. In this podcast series, we bring together true Ops Game Changers, who share real-life stories of how they delivered against business drivers – and delivered big!
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S02E01: Operations Isn't Spelled with a Capital 'O' 13.03.2026 55:56
You're listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more — more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at Act...
S01E12: The power of data and unlocking the 80/20 to focus on what matters most 27.11.2025 51:53
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOp...
S01E11: Reimagining Operations with purpose and people at the centre 07.05.2025 42:54
Ops Game Changers: How CIBC Mellon reimagined its operations with purpose and people at its core You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more...
S01E10: How Great Britain Rugby Sevens use data to drive performance in sport 12.02.2025 46:13
You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOp...
S01E09: Simplifying Operations for Maximum Efficiency and Customer Satisfaction 17.12.2024 39:06
Ops Game Changers: How Rabobank combined cross-border call centres and simplified their operations for maximum efficiency & customer satisfaction You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges fac...
S01E08: Integrating Operations and Finance for improved decision intelligence 16.10.2024 41:31
Ops Game Changers: How First Mortgage Services transformed to become a data-centric organisation by integrating finance and operations. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service o...
S01E07: Becoming more data-centric to improve operational decisions 29.07.2024 42:00
Ops Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they st...
S01E06: Driving efficiency and business growth with upskilling 24.05.2024 47:49
Ops Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by servic...
S01E05: Achieving operational excellence: Atlanta Group's approach to multiple brands 16.05.2024 33:38
You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at Acti...
S01E04: Transforming Operations with AI and Automation 17.01.2024 41:16
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host Bhavesh Vaghela (CMO at Activ...
S01E03: Driving Employee Engagement to Improve Staff and Customer Satisfaction 17.01.2024 33:41
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at Act...
S01E02: Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back-office 17.01.2024 35:22
You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more capacity, more productivity, and more business impact. Host Bhavesh Vaghela (CMO at ActiveOps )...
S01E01: Skyrocketing NPS and CX in Service Operations 17.01.2024 32:30
We premiere 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps )...
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