OFFBounds Retail

What if the future of retail is about helping customers become who they want to be? In this episode of OFFBounds, Paula Macaggi sits down with Joseph Pine, co-author of The Experience Economy , to explore his new book, The Transformation Economy: Guiding Customers to Achieve Their Aspirations . Joe explains why even memorable experiences can become commodities—and how brands can create lasting val...

What can retailers learn from one of the world’s most influential art institutions? In this episode of OFFBounds, Paula Macaggi sits down with Jesse Goldstine, Chief Retail Officer at MoMA , to explore how the Museum of Modern Art brings together art, design, and commerce through its retail business. From curator-approved products to exclusive collaborations with brands like Casio and Mattel, Jess...

AI is making it easier than ever to build new technology, but also harder to know which companies will still matter tomorrow. In this episode, I speak with Miguel Bagulho, Investment Director for Retail Technology at Bright Pixel Capital, the technology investment arm of Sonae, about how investors identify startups with real long-term potential in such a fast-moving market. We explore what makes r...

What makes someone leave a career on Wall Street to build a menswear brand with no experience in fashion? In this episode, I sit down with Alfré Snower, founder and CEO of Le Alfré , to hear how he transformed four shirts, a small New York apartment, and a lot of persistence into a growing lifestyle brand. He shares the reality of building from scratch, from personally messaging potential follower...

What if all your health records lived in one place, and AI could help you understand what they actually mean? In this episode of OFFBounds, Paula Macaggi speaks with Tony Ambrozie, Chief Digital and Technology Officer at CVS Health and Health100, about the company’s vision for a simpler, more connected and more personalized healthcare experience. Tony introduces Health100, an AI-powered platform d...

In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Lauren Steinberg, Chief Digital Officer at Loblaw, Canada’s largest retailer. Lauren shares how Loblaw built its digital business like a startup within the enterprise, embraced the advantages of being a first mover, and scaled online grocery through experimentation, accountability, and technology designed to evolve with...

What does it take to lead retail innovation when technology is evolving faster than ever? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Andrew Laudato, Chief Operating Officer of The Vitamin Shoppe and author of Fostering Innovation . Andrew explains why companies do not need a separate AI strategy, but a strong business strategy that uses AI and other technologies...

Can a purpose-driven brand scale without compromising its mission? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Dusan Vujovic, President of North America at Tony’s Chocolonely, to explore how the company entered one of the world’s most competitive consumer categories and built a loyal following around its mission to make chocolate 100% exploitation-free. Dusan shar...

This week on our Summer Rewind series, we're revisiting one of our favorite conversations from Singapore at NRF APAC with Ian Burl, Chief Retail Officer at Mecca, Australia's leading prestige beauty retailer. Long before "experiential retail" became an industry buzzword, Mecca was building stores centered on human connection, empathy, and memorable customer experiences. In this episode, Ian shares...

Retail leaders have access to more information than ever, but knowing what actually matters is a different challenge. In this episode of OFFBounds, Paula Macaggi sits down with David Katz, EVP & Chief Marketing Officer of Randa Apparel & Accessories, to explore how leaders can separate signal from noise and identify the shifts that could fundamentally change their businesses. Drawing from...

This episode was brought to you by Rayon. As retail brands open stores across new markets, from New York to Paris, keeping design consistent while moving fast gets harder. Rayon is a collaborative, browser-based platform built for people who design spaces, helping retail teams create layouts, documentation, and standards in one place, so every new location stays on-brand without slowing the rollou...

In this episode of OFFBounds, Paula Macaggi sits down with retail leader, five-time Top Retail Expert, NRF Top Voice, and Retail Women in Tech founder Shannon Flanagan to discuss the launch of her new book, Choose, Don't Chase Your Career . After being laid off four times between 2016 and 2024, Shannon shares how those experiences forced her to rethink success, identity, and the stories we tell ou...

Artificial intelligence is transforming retail, but Jamie Lim believes most companies are starting in the wrong place. As the second-generation CEO of Scanteak, a retail group with more than 10 brands and over 200 stores across Singapore and Taiwan, Jamie has spent two decades embracing technology not because it's new, but because it solves real business problems. From automating delivery scheduli...

Convenience retail is evolving beyond speed and accessibility. In this episode of OFFBounds, Paula Macaggi sits down with Anushree Khosla, Managing Director of 7-Eleven Singapore, to explore how one of the world's most recognizable retail brands is transforming its stores into destinations for discovery. Inspired by the success of convenience retail in markets like Japan, 7-Eleven Singapore is ret...

Recorded at NRF APAC in Singapore, Paula Macaggi sits down with Alex Lawson, Head of Strategy & Media at The Warehouse Group, one of the largest retailers in New Zealand, operating more than 160 stores across brands including The Warehouse, Noel Leeming, and Warehouse Stationery. Alex shares how the company built its retail media business from the ground up in a market where stores remain cent...

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of OnTheList , to explore a retail challenge that rarely gets discussed: what happens to the products brands don't sell. What began as a side project in Hong Kong has grown into a business operating across 11 markets, helping luxury and premium brands transform ex...

This episode was brought to you by Rayon Retail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and AI in a single workspace, Rayon helps teams move faster from concept to execution while maintaining consistency across locations. If you're looking to design better retail spaces and streamline your...

When ChatGPT launched, most retailers focused on chatbots and customer service. Today, the conversation is much bigger. AI agents are beginning to influence how consumers discover products, compare options, and make purchasing decisions. In this episode of OFFBounds, Paula Macaggi sits down with retail strategist Brandon Rael to explore how agentic commerce is reshaping the customer journey and wh...

Retail is entering a new era where technology is becoming invisible and human connection is becoming more valuable than ever. In this solo episode of OFFBounds, Paula Macaggi breaks down five major trends shaping retail in 2026 based on conversations with some of the world’s leading retail executives. From AI-powered commerce and visual search to the rise of membership models and the transformatio...

Check our new website: OFFBounds.tv What does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a retail podcast into an AI-powered media company built with humans and agents working together. After 117 episodes and conversations with executives from more than 30 countries, OFFBounds launched OFFBound...

In this episode of OFFBounds, Paula Macaggi sits down with Nigel Oddy, CEO of American Golf, to unpack what it really takes to turn around a retail business. With more than four decades in the industry and multiple CEO roles behind him, Nigel shares how he approached a company that had lost direction post-COVID, facing overstock, cash pressure, and declining performance. Instead of overcomplicatin...

How do you take a brand most people see as the budget option and turn it into a serious competitor against Samsung, LG, and Sony? You start by knowing your consumer better than they do. Cole Moir is the VP of Brand and Digital Marketing at TCL North America, and in this episode he pulls back the curtain on how he's used partnerships with the NFL, Call of Duty, and the Olympics to put TCL at the ce...

Paula Macaggi sits down with Carl Boutet in Montreal to unpack his new book, The Flip . What starts as a conversation about AI quickly turns into something deeper. A discussion about how value is shifting across retail and business, and why it’s becoming harder to define where that value is actually created. From automation and optimization to contextualization and immersion, Carl breaks down the...

Rohlik Group delivers 70,000 grocery orders a day across five European markets in as little as 60 minutes, profitably. And most people outside Europe have never heard of them. In this episode, I sit down with Petr Lizner, Head of Strategy at Rohlik Group, to break down how they built one of Europe's most impressive online grocery operations. From baking bread to order and sourcing from the best lo...

Everyone has a loyalty program, but very few brands actually create loyalty. In this episode of OFFBounds, Paula Macaggi sits down with Noah Goldberg from Loblaw Companies Limited to unpack what it really takes to build one of the most widely used programs in the world. As the leader behind PC Optimum, with nearly 16 million members, Noah shares how loyalty operates at scale and why it goes far be...