NODE Podcast

Contact centres have long been a bottleneck in the relationship between an organisation and its customers. Vital as they are, they have historically often been inefficient, costly, and frustrating for both customers and staff alike. But today we are seeing an AI-powered transformation of the contact centre that is redefining what’s possible. And what’s possible is a long way from a simple and cyni...

Intelligent automation and AI offer fantastic opportunities to CIOs and IT teams to rapidly revolutionise the ways they can efficiently manage their operations. They know that already, of course, which is why many are already struggling with it. Organisations typically manage 20-30 different monitoring tools already, and are frequently wrestling with fragmented operations where any number of the l...

From a functionally illiterate dyslexic child to the CEO of a company with the potential to help solve the scourge of multi-billion-dollar card fraud, Ben Jordan has been on a journey. Ben established Safecypher just three years ago on the back his senior leadership roles in payments services and at the forefront of tackling fraud prevention with Europol, and since then his company’s unique dynami...

Dr. Elinor Carmi is a senior lecturer specialisng in data politics and data justice at City St. George’s, University of London. An author, researcher, and digital rights activist with a profound interest in data justice and internet governance, she has made significant contributions to policy and provided evidence for the UK Government, UNESCO, World Health Organistion, and the European Commission...

Emigrating from Ukraine to Chicago as a boy in the early 1990s, Vadim Vladmirskiy found his calling plugging in dial-up modems under the desks of his family and neighbours. Thirty years later he is the founder and CEO of Nerdio , which serves thousands of companies across 50 countries helping to manage and cut costs on their Microsoft deployments in the cloud. Vadim's journey from high-school side...

Rajiv Shesh, Corporate Vice President of HCLTech and Chief Revenue Officer of HCLSoftware, shares his extensive experience and perspective on the impact of AI in the technology industry. From his early days as an electrical engineering student to his current role helping to oversee HCLSoftware, Rajiv delves into the evolution of AI and its implications for businesses and society. Rajiv discusses m...

Anthony Scriffignano is one of the world’s most renowned data scientists. Until recently a senior vice president and Chief Data Scientist at Dun & Bradstreet – albeit he remains an advisor at the company - Scriffignano is now a distinguished fellow at the Stimson Center think tank in Washington DC.   Scriffingnano’s long career in technology has seen him work on the application end of big data...

Just over ten years since its founding, the UK’s Digital Catapult has established offices and testbeds across the country. Aiming to bridge the gap between research and industry, the partially government-funded non-profit has looked at AI and quantum computing, supply-chain management, 5G and IoT, immersive technologies, and more. NODE joins outgoing CEO Jeremy Silver at one of the facilities it h...

Patrick Bangert, SVP Data, Analytics & AI at global consultancy Searce, has worked in and around AI for most of his career. He knows well what possibilities it represents, but he also knows there remains a critical problem that, unless we can find a solution, could spell untold harm. NOTE: No AI currently exists that's good enough to fix NODE host Romily Broad's awful sound quality. So...

How to manage disruption and build tech-driven resilience in a modern, global supply chain, with leading expert Alan Duncan. Political upheaval, pandemics, people parking ships across the Suez Canal, conflict in Europe and Middle East - the work of supply-chain managers has never been more difficult. Seasoned veteran supply-chain leader Alan Duncan has words wisdom for those looking towards techno...

Figma, the darling of designers everywhere, has launched Dev Mode. It's a tool aimed at conclusively bridging the gap between designers and developers, bringing them together in a seamless multiplayer playground for digital product development. Dev Mode emerged from beta on 31 January 2024. NODE speaks to Figma's Oscar Nilsson (a designer) and Tom Duncalf (a developer), to get the inside t...

Avanade is regarded amongst the top three 'most loved workplaces' by Newsweek. Pam Maynard took the helm of the tech giant in late 2019 and within weeks was tasked with navigating the company's 60,000-strong workforce through the COVID-19 crisis and the upheaval following the death of George Floyd. A daughter of Windrush and the "only black girl in the village", Pam's journey from London bedsit to...

Digital Bulletin sits down with leaders from AWS and tech-transformation multinational Virtusa to chart the change in the industry and ask what the future holds.

Not since the industrial revolution has society reckoned with a change as significant as this. The Computational Revolution is here and global consultancy Bain & Company, alongside technology partners Workato and Skan AI, says work is about to become altogether more human. Romily Broad – Tech For Good Ted Shelton – Expert Partner, Business Process Redesign, Bain & Company Avinash Misra – F...

This month we welcome a panel of experts to chart the emergence of "decision intelligence", one of Gartner's tech trends for 2022. How can data and AI better support business decision making?  Featuring Alteryx's Alan Jacobson, Simone Larsson from Dataiku, and Qlik's Joe DosSantos.

This month, we welcome a panel of experts to discuss the convergence of the tech and gaming industries in the wake of Microsoft's proposed $68.7 billion acquisition of Activision Blizzard.  Featuring Eva Rez from Edge Investments, Drake Star's Michael Metzger and DataStax's Patrick McFadin.

This month, the pod team welcomes a panel of industry experts to discuss the growth of cloud-native development and the challenges companies might have to confront when adopting this model.  Featuring Red Hat's Erica Langhi, MongoDB's Andrew Davidson and HeleCloud's Detelina Vassileva.

Digital transformation is a fundamental piece in the growth plans of many Central Asian countries, including Kazakhstan.   The team at North Caspian Operating Company, the largest offshore oil and gas producer in the country, takes Digital Bulletin behind the scenes of its new innovative initiatives

An undisputed leader in the global payments space, Western Union is driving a company-wide technology transformation, underpinned by migrating its infrastructure from on-prem to the cloud. Harveer Singh, Chief Data Architect & Global Head of Engineering, reveals how the initiative will give the organisation the speed and agility it needs to continue to thrive in the digital age.

This month, Ben, Rom and James tackle the topical subject of quantum computing. When we will see some practical use cases? Will it change the world? Can three journalists get their heads around the science?  Ben also interviews Faethm AI CEO Michael Priddis about the evolution of work.

E. Wedel is Poland’s most famous chocolate brand. Owned by LOTTE Wedel, this year marks its 170th anniversary. While celebrating an illustrious past, it’s also looking to the future.   We spoke to them about a digital transformation that has married its traditions with modernity and afforded them unprecedented growth.

Since embarking on a digital transformation four years ago, Mars has instilled a culture of user centric design and agile sprint delivery, leveraging Mars’ Digital Engine.   Praveen Moturu, VP, Chief Enterprise Architect, talks about its success stories, the importance of innovation and the value of continuous test and learn digital sprints

This month, Ben and James are joined by Dreamtek's CEO Victoria Neeson.   They discuss the evolution of the video industry and video's growing influence on our lives, while Victoria shares her experiences as a female leader in tech. Ben and James also review our case study on Western Union.

5G is coming - and bringing with it an array of operational challenges for telecoms providers.   In this Digital Bulletin exclusive, leaders from Ericsson’s Business Area Managed Services tell us how this giant of the industry is bringing together the best of technology and people to equip its customers and meet the world’s extraordinary demand for connectivity.

This month, Ben and Rom are joined by Drata's co-founder and CEO Adam Markowitz. They discuss Adam's past career as a rocket scientist, Drata's influence on the SaaS market, and the secrets to his entrepreneurial success. Ben and Rom also review our case study on Ericsson.