Mobility Management Podcast

Joining us on this sponsored episode of the Mobility Management podcast are two leaders from Atlas Technology: Michael McCarthy, Director of Growth, and Chenna Strange, Customer Experience and Support. In this episode, McCarthy and Strange join Mobility Management editor in chief Laurie Watanabe to share the next stage of Atlas Technology and its new rebrand, explore how Atlas's full RCM platform...

When mobility experts and advocates want to learn from each other, they go to the Abilities Expo. In 2026, they'll have three opportunities  to learn even more, with the new Abilities International Accessibility Conference. Joining the Mobility Management Podcast to discuss is Katy Roberts, Managing Director of the Abilities Portfolio . Katy and host Jack Silverstein discuss the new conference, co...

Joining us on this episode of the Mobility Management podcast is Filipe Correia, Latin America and Europe Business Development Manager of Stealth Products. Filipe lives in Portugal, and shares with us what the mobility landscape looks like in Europe compared to North America, with lessons that American care providers can learn from their European counterparts. He discusses how U.S. clinicians migh...

Power wheelchair drive-wheel configuration impacts the power chair rider's overall experience, from ease of maneuverability in tighter spaces to the ability to access a range of indoor and outdoor environments. John Domanick, Merits USA's vice president of sales, discusses the importance of drive-wheel configuration in meeting clients' goals, and also provides updates on Merits USA's recent projec...

Burdened by overly complicated documentation requirements, inadequate funding, and unwieldy operations, Complex Rehab Technology (CRT) repair has always been an arduous challenge. Then the COVID pandemic's supply chain delays and labor shortages broke an already struggling system. At the heart of the repair issue remain the wheelchair riders whose mobility is at stake. Diane Racicot (VP of Payer R...

Historically, custom seating has been considered something of a last resort for wheelchair riders who cannot be accommodated any other way. Now that new technology has greatly reduced the timeline for its creation and delivery, should custom seating be considered sooner in the assessment process? Ride Designs' Tom Hetzel discusses how to determine when off-the-shelf seating systems are — and are n...

Digital enablement sounds impressive — but what does it really mean? And can it work in a people-centric industry such as Complex Rehab Technology (CRT), where relationships and communication are everything? Numotion's Bret Barczak ( Chief Marketing Officer & Executive Vice President, Retail Division) and Elizabeth Floegel (Chief Information & Digital Officer) discuss the many efficiencies that di...

Complex Rehab Technology manufacturers design power wheelchairs for a wide range of stakeholders. Consumers, caregivers, clinicians, providers, and technicians all have their own priorities, while payers want to get the most function while paying the lowest possible cost. Bret Tracy, ATP, and Josh Haynes from Merits Health Products discuss how they balance those priorities — not to mention Medicar...

While wheelchair seating often prioritizes the positioning of the client's pelvis, supporting upper extremities is also crucial to efficient functioning and mobility-related activities of daily living. In this episode, Tina Roesler, PT, MS, the Director of Clinical and Business Development for Bodypoint, explains how to identify sub-optimal upper-extremity positioning among people using wheelchair...

A landmark proposed decision on Medicare funding for seat elevation should be very encouraging to Complex Rehab Technology (CRT) stakeholders, but several other CRT issues are also demanding attention. In this first podcast of the year with NCART Executive Director Wayne Grau and Associate Director Mickae Lee, Mobility Management Editor Laurie Watanabe asks about power standing (the Centers for Me...

How do you define a successful ultralightweight wheelchair? How do rolling resistance, rolling dynamics, center of mass, weight distribution, etc., impact that wheelchair's efficiency and function? In this second podcast sponsored by RGK, Josh Anderson and Jim Black — both longtime ultralightweight wheelchair riders — and Sarah Leonard, PT, DPT, ATP, discuss the manufacturer's made-to-measure cust...

So many factors impact ride quality for people who propel their own wheelchairs. Can truly building that wheelchair around its rider — a process that manufacturer RGK refers to as "made to measure" — make a difference in the overall rider experience? RGK's Josh Anderson, Jim Black, and Sarah Leonard, PT, DPT, ATP, explain the significance of made-to-measure's precise calculations, how made to meas...

While consumers who use seating and wheeled mobility equipment are the ultimate Complex Rehab Technology and DME customers, suppliers also work with a number of other stakeholders every day, including all-important referral sources. In this podcast sponsored by ATLAS Enterprise Software, CEO Bill Paul and Chief Innovation Officer Diana Escalera explain the benefits for suppliers who nurture their...

With a busy, productive summer 2022 now in the rear-view mirror, NCART Executive Director Wayne Grau and Associate Director Mickae Lee provide a recap and an update on priorities for the rest of 2022 into 2023, as exiting Executive Director Don Clayback says good-bye.

Reimbursement is at the heart of so many Complex Rehab Technology (CRT) challenges — and in recent years, CRT providers have faced a perfect storm of pandemic-driven supply chain delays and increased business costs, complicated by surging fuel prices, labor shortages, and overall inflation. Too often, the impact has been longer wait times for equipment delivery and repairs. National Seating & Mobi...

The COVID-19 pandemic has redefined how Complex Rehab Technology providers do business, from seating evaluations to equipment deliveries, repairs and service. Jeff Preston, Director of Product & Marketing at Motion (formerly Motion Specialties), discusses how the national Canadian provider has identified and implemented solutions over the last few years, as well as trends its ATPs have noticed amo...

It's a challenge for smaller Complex Rehab Technology and mobility providers to distinguish themselves from the competition. But optimal product selection can be one way to stand out. In this WHILL-sponsored podcast, VP of Sales Justin Gagnon discusses what providers should look for when choosing products to carry, while Doug Mykol, Managing Partner at New Tech Mobility, explains his product selec...

Due to the immense amount of documentation required by payers, operational efficiency is crucial for a Complex Rehab Technology (CRT) or Durable Medical Equipment (DME) business to be successful. In the third episode in the ATLAS Technology Group-sponsored series, CEO William Paul and Chief Innovation Officer Diana Escalera discuss how to leverage technology to make the documentation and justifica...

NCART's Don Clayback and Mickae Lee preview a busy summer in Complex Rehab Technology (CRT), as the industry awaits a CMS power seat elevation and standing public comment period, and advocates get ready for August's CRT Awareness Week and September's virtual Congressional fly-in.

As the National Registry of Rehabilitation Technology Suppliers (NRRTS) celebrates its 30th anniversary, Executive Director Weesie Walker discusses how the job of Rehab Technology Suppliers (RTS) has changed over the years, the current challenges they face, and how NRRTS plans to raise up and educate the next RTS generation for the benefit of all Complex Rehab Technology stakeholders. 

Evaluation-to-delivery (E-to-D) times for Complex Rehab Technology (CRT) can balloon for many reasons, from the sheer volume of information that payors ask for to the fact that different payors can have significantly different justification requirements. In this podcast sponsored by ATLAS Clinical Evals Software (ACES), ATLAS CEO Bill Paul and Joe McKnight, ATP/SMS, CRTS, discuss the most common c...

Historically, service and repair departments at Complex Rehab Technology (CRT) and HME businesses have underperformed, existing mainly to support clinicians and consumers, but with few expectations for growth or profitability. Bill Paul (CEO of ATLAS Technology/co-CEO ATLAS-FIOS) and Matthew Macpherson (ATP, co-CEO of ATLAS-FIOS) discuss why so many service departments underachieve, how investing...

The pandemic has made employees re-evaluate what they want from their jobs, while perspectives from younger workers — Millennials and Zoomers — are making companies rethink their workplace culture and policies. National Seating & Mobility CEO Bill Mixon and Chief Human Resources Officer Ann Mahaffey discuss employment trends, why job satisfaction will hinge on more than just a paycheck going forwa...

Complex Rehab Technology (CRT) relies on innovation to meet the evolving needs and goals of people with disabilities. But is CRT a nurturing environment for new ideas and new technology? LUCI co-founders Barry Dean and Jered Dean discuss barriers to new technology and how stakeholders can work together toward more successful seating and mobility outcomes.

In the best of times, working in Complex Rehab Technology is physically, mentally, and emotionally challenging. CRT professionals work hard to take care of others... but who's taking care of CRT professionals? Patrick Boardman , ATP, shares what he's hearing  from colleagues... and explains why self care must also be an industry priority.