Journeys Profile

Ahead of Journeys North America 2026 to Savannah, Georgia, we sat down with Visit Savannah's President & CEO, Joseph Marinelli . Joseph looks ahead to our visit and shares what makes Savannah so distinctive - from its 23 historic squares and walkable layout to its boutique hotels, culinary evolution and renowned Southern hospitality. We also hear about the city's distinctive approach t...

In this episode, we meet Bardia Torabi , General Manager of 7Pines Ibiza . Bardia shares his extensive journey in the hospitality industry, detailing his experiences and insights into luxury hotel management. He discusses the unique offerings of 7Pines and, in particular, 7Pines Ibiza - including the diverse customer profile, and the importance of creating memorable experiences for clients. He emp...

In this episode, we're talking with Marcello Mangia , CEO and President of Mangia Resorts . Marcello shares insights into the evolution of his family business, the impact of COVID-19 on the hospitality industry, and the changing definition of luxury in travel. He emphasises the importance of authenticity in guest experiences and the company's commitment to training staff to provide exceptional ser...

In this episode, Kelly Forbes , founder of the A'ARU Collective , shares her extensive background in luxury travel, her transition into hotel sales, and the inspiration behind her company. A'ARU focuses on curating sustainable luxury travel experiences that prioritise meaningful connections and authentic local interactions. Kelly discusses the evolving expectations of luxury travellers, the import...

In this Journeys Masterclass, Steve Endacott discusses the intersection of disruption, innovation, and luxury travel, emphasising the transformative impact of AI on the industry. He shares his personal journey in travel, the importance of adapting to technological advancements, and practical steps for luxury operators to enhance customer experience. Steve also explores the future expectations of u...

In this episode, we are meeting Carmela Piazza from the Grand Hotel et Des Palmes in Palermo . Carmela shares her career journey from Sicily to the Grand Hotel, detailing her passion for hospitality and the rich history of the hotel. She discusses the unique experiences available to guests, the impact of the pandemic on the travel industry, and the growing demand for authentic local experiences in...

In this episode, we're meeting Delia Monfrecola , founder of D Luxury Hospitality , a boutique firm that represents some of Italy’s most prestigious hotels. With nearly 20 years in luxury hospitality, Delia shares her philosophy on what true luxury means, why emotions drive sales, and how hoteliers can connect more deeply with high-net-worth travellers. Takeaways: How Delia’s personal signature in...

In this conversation, Stella Photi , founder of Wellbeing Escapes , shares her personal journey of overcoming stress and burnout, leading to the creation of her wellness travel company. She discusses the evolution of the wellness industry, the impact of COVID-19 on mental health, and the importance of tailored experiences for clients. Stella emphasises the need for authenticity in wellness offerin...

In today's episode, we are meeting Andrea Filippi , Chief Commercial Officer of the Italian hotel management group, Egnazia . Andrea gives us an overview of his extensive background in luxury hospitality and the unique offerings of Egnazia. He shares insights into the evolving trends in the hospitality industry, the importance of personal wellbeing, and the significance of immersive experiences fo...

In this episode, we meet Flavio Bucciarelli from Erqole , discussing his background in hospitality, the unique offerings of the Erqole Group, and the company's philosophy of personalised service through storytelling. Flavio shares insights into the target audience for their luxury properties in Porto Ercole, the importance of local employment, and the authentic, exciting and relaxing activities av...

In this episode, we meet Keith Waldon , Founder & Director of Luxury Travel Advisors, Departure Lounge . Keith shares his journey in the luxury travel industry, discussing the founding of his company, the importance of kindness and professionalism in business, and the role of technology in enhancing customer experiences. He reflects on post-COVID travel trends, the evolution of customer discov...

In this episode, we meet Tristan Dowell , Global Vice President of Luxury, Lifestyle & Leisure for Hyatt Hotels Corporation . Tristan highlights the company's expansion through acquisitions and the development of new brands and properties. Dowell also introduces Hyatt Privé , an invitation-only program for luxury travel advisors, and discusses the company's commitment to sustainability...

In this episode, we meet Patrick Monney of Travelquest . Patrick and his business partner Hector focus on designing trips to unique and lesser-known destinations, such as Morocco, Uzbekistan, Pakistan, and Algeria. They explore these places themselves to add a personal touch to their recommendations. Patrick's background as a journalist and dentist gives him a unique perspective on travel. Pos...

In this episode, we meet Jorge Franz , SVP of Tourism and Industry Relations at Houston First . Jorge gives us an overview of Houston First and its role as the destination marketing organization for Houston. He also shares his own background and how he got into the tourism industry. We then asked Jorge to highlight the diverse offerings of Houston, including Space Center Houston, the Museum Distri...

In this episode, we meet Alejandro Roca Rivera, the Events Director at Journeys Global . We discuss Alejandro's background in journalism and events management, his role at Journeys Global, and the company's focus on organizing targeted events for hoteliers and DMCs in the luxury travel industry. Alejandro also shares highlights from recent events, such as helicopter rides overlooking Niaga...

In this episode, we meet the founder of Journeys Global , Micaela Giacobbe and we learn more about the objectives of the Journeys Profile series. As Micaela explains, Journeys Profile is a podcast series featuring interviews with executives from the luxury travel industry. We'll also learn more about the company behind the podcast, Journeys Global. Micaela and her team specialise in creating t...