It's a Broker Thing

Broker vs Broker: What Top Performers Are Doing Differently  The rules of broking are changing - and the brokers winning today? They’re not playing the same game they were 5 years ago.  In this episode of It’s a Broker Thing, we sit down with Michael Karpathakis (Loan Market) to unpack what’s really driving performance right now, from the businesses growing at 1.5x, to why some brokers are quietly...

ATO debt used to be something brokers hoped would go away.   Now? "It’s the elephant in the room."   In the latest episode of It’s a Broker Thing, Tony MacRae sits down with Michael Moon from Tax assure to unpack why brokers who lean into ATO debt are closing deals others walk away from.   With the right conversations, funder, and exit strategy, a “non-deal” can become a deal, and a once...

With the "ATO under pressure to recover $54 billion in debt”, brokers are seeing tax issues surface in more deals than ever before.   You’ve probably already seen it creep into your own pipeline.  In this episode, Tony MacRae sits down with Michael Moon from Tax Assure for a chat about what’s going on behind the scenes.  They get into:  The scale of the ATO debt mountain and how it’s playing...

The clients you'll write loans for in ten years are still in school...and most of them have no idea how money works.  In this episode, Beth Comino and Victoria Costa share how a chance conversation turned into a movement, and why mortgage brokers might just be the most powerful financial educators in the country. From credit scores to compound interest, they're getting to young Australia...

In broking, your clients don't remember the rate. They remember how you showed up when things got tough.  In this episode, Rachelle Kroon shares how she's built Sphere Home Loans on one non-negotiable: the client comes first, always. From navigating COVID lockdowns to today's rising rate environment, Rachelle gets real about why no AI tool replaces a phone call and why uncertainty i...

In broking, it’s your connections that determine how far you’ll go.  In this episode, Ruan dives into his 15+ years of broking experience to share why it’s so important to get the basics right. Anyone can create a sleek website or modern brand in a few prompts, but can you automate a tangible brand promise?  That's why the fundamentals matter. The physical touchpoints, the emotion behind it a...

What keeps a broker or brokerage relevant year after year?  Host Tony MacRae and business coach Ruan Burger strip back the noise to discuss why the most successful brokerages aren’t just built on transactions, but on the art of aftercare. Ruan shares why he transitioned from being a top-tier broker to founding Success and Broker, offering a raw look at the habits that separate those who thrive fro...

Think branding starts with a logo? It could be the last place to look.   Host, Tony MacRae, joins business coach and founder of Success & Broker, Ruan Burger, to discuss how brokers can build a powerful brokerage without big budgets. From the science of social media, to the art of making the complex simple, Ruan shares the ultimate competitive advantage to stay relevant in a world full of nois...

Sometimes it’s the losses that teach us the most. In this ep, we look at how accepting tough moments - and learning from them - can actually strengthen the way brokers show up in their partnerships. Host Tony MacRae and SFG’s Blake Buchanan strip the conversation back to the real stuff: the early experiences that shaped how they communicate, the importance of reading the room, and why authenticity...

In a world where AI can automate almost every digital interaction, what’s the real power of human connection? In this episode, we explore why strong relationships may be the ultimate growth strategy – driving client loyalty, referrals, and building broker business momentum.  Host Tony MacRae and SFG’s Blake Buchannan chat brand, purpose and why consistency matter more than ever. They also draw une...

When the market turns tough, brokers often find themselves serving the ultimate sh*t sandwich; the delicate balancing act of delivering bad news while keeping client trust intact. So, how do you stay honest, empathetic, and still protect relationships? In this episode, we unpack how brokers can support clients, manage emotions, and remain the steady hand guiding Australians through their biggest f...