Intrado Safety

In this episode, Irwin Lazar, President and Principal Analyst at Metrigy, dives into the essentials of achieving compliance with Kari’s Law and RAY BAUM’s Act for enterprise phone systems. Despite the laws being in effect for over four years, many organizations still struggle with implementation. Irwin breaks down what these regulations mean for your organization’s Duty of Care and how you can nav...

In this  recorded webinar , we discuss the transformative power of Direct Video Calling in emergency response. This session will explore how integrating video technology can significantly enhance communication services for the Deaf (CSD) and improve the efficiency and effectiveness of 911 Public Safety Answering Points (PSAPs). The current challenges faced by deaf individuals in emergency situatio...

In this podcast we will delves into the critical aspects of PSAP recruitment and retention. Hosted by experts in the field, this event will feature a panel of 911 professionals who will share their first-hand experiences and best practices. Topics We'll Discuss: The PSAP Workforce Landscape Recruitment Strategies that Work Panel Discussion: Real-Life Perspective Retaining Your PSAP Talent Q&am...

In this podcast episode you will be hearing the firsthand experiences of our experienced panelists, you'll be better equipped to transform your agency’s training programs, resulting in improved team-member retention and a greater level of service to your community. Topics We'll Discuss During Our Panel Discussion: Competency-based training model Effective & personalized coaching Addres...

In this podcast episode, our expert ECC panelists discuss the critical realm of 911 emergency communication centers, focusing on the art of cultivating a positive onboarding experience. The first moments in a #911 dispatcher's career are pivotal, shaping their ability to handle high-pressure situations and provide effective assistance. Topics We'll Discuss: - Essential Training Modules - M...

In this podcast episode, we discuss raising awareness about mental health within the Public Safety Answering Point (PSAP) community. As the first line of response during emergencies, telecommunicators play a pivotal role in public safety, often facing high-stress situations that can take a toll on their mental well-being. We examine the unique challenges and stressors that telecommunicators and me...

In this podcast we talk with PSAPs / ECCs around the country to learn how they celebrated National Public Safety Telecommunicators Week. Our panel of industry experts shine a spotlight on the unsung heroes behind the scenes: Public Safety Answering Point (PSAP) and Emergency Communication Center (ECC) personnel. These dedicated professionals are the first point of contact in emergencies, providing...

In this podcast episode, we explore innovative solutions to technology challenges faced by PSAPs (Public Safety Answering Points) and ECCs (Emergency Communication Centers). Our expert panel discusses the evolving landscape of emergency response systems, addressing issues like outdated infrastructure, interoperability, cybersecurity, AI technologies, and funding, as well as strategies to enhance t...