In A Pinch

Michael Rasile — touring drummer turned fan-experience leader at Front Row and partner at Ceremony of Roses — joins Arthi and Jayan to talk about what really happens inside the war room when a major artist drop goes live. He walks through the Harry Styles drop that "looked like a roulette machine," the trade-off between blocking freight forwarders and protecting Billboard chart eligibility, why th...

Summary We sit down with Mike Vergara - a fraud and risk leader with more than two decades in the space, spanning RSA, PayPal, Blackhawk, and now Trustly. Mike brings a rare product-first lens to risk, and the conversation draws out how he's built multi-tiered risk systems that are not just defensive but powerful business enablers. We get into why the "I Love You" virus era looks quaint compared t...

Summary We sit down with Philipp, CTO of Lux Experience — the parent company behind iconic luxury fashion retailers Mytheresa, Net-a-Porter, and Mr. Porter. Philipp shares his journey from building neural networks for payment fraud detection in 2004 to running technology for one of the world's largest luxury e-commerce operations. The conversation dives deep into the unique fraud challenges of hig...

Summary In this episode of In a Pinch , we sit down with Tushar Shah, Chief Product Officer at Uniphore, for a wide-ranging conversation spanning leadership, AI, fraud, and the future of agentic commerce. Key Topics Tushar Shah's career journey across banking, payments, healthcare, and AI The rapid velocity of AI development and democratization Strategies for building expertise quickly in fast-mov...

Summary In this conversation, Corin shares his extensive background in law enforcement and how it shaped his transition into corporate investigations, particularly in the retail sector. He discusses the challenges of navigating retail security, the differences between organized retail crime and opportunism, and the importance of data and technology in loss prevention. Corin emphasizes the need for...

The conversation delves into the origin stories of fraud industry leaders Hui Wang and Bingjie Bai, highlighting their experiences and the evolution of the industry. It also explores the challenges and nuances of detecting first-party fraud, shedding light on the complexities and unique aspects of this type of fraud. Chapters 00:00 Origin Stories and Industry Evolution 11:43 Nuances of First-Party...