Focus On Claims

The moment of truth in the claims journey and collection of data – How to get what you need at FNOL, will ensuring a positive customer experience. RightIndem’s team tells Ernie Bray how their FNOL solution is changing the game when it comes to FNOL and the future of the touchless triage.

There’s an art to creating a data driven claims organization. Learn how to make yours one which uses the right data to deliver the right outcomes. As newly retired Claims Executive Ken Oswald will tell you, “if you can’t measure it, you can’t manage it.” From a seasoned insurance veteran, get some useful tips that can help turn your claims organization into a well-oiled machine.

Proper investigation of an auto claim begins at the start. Listen in on Ernie Bray’s chat with Joel Gendelman, founder of N2uitive. He shares how his technology can help adjusters do their job better and more accurately. AI and machine learning has tremendous opportunity to help in the process and Joel will talk about the impact on the future of claims.

The salvage of a car is generally an afterthought in the claim journey. In his conversation with Ernie Bray, Tom Gray of IV Auto gives insight into how changing a claims department’s mindset and moving salvage identification toward FNOL can save carriers money, increase customer satisfaction and lead to faster claim closures.