CX Accelerator Show

In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences. Chapters 00:00 Introduction to the Authors and Their Journey 05:08 The Importance of Community in Customer Experience 14:5...

This episode features a deep discussion on customer experience, knowledge management, AI integration, and leadership insights from the CX community, including highlights from HDI Service World and innovative practices from Southwest Airlines and Nordstrom. Key topics Balance and budget in CX experience design The role of heart and soul in customer experience Innovative recognition programs like So...

Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape. resources CX Accelerator Communi...

This episode explores the journey of stepping into the spotlight in the CX industry, overcoming imposter syndrome, and building confidence through public speaking. Guests share personal stories, practical tips, and encouragement for professionals eager to share their insights and grow their influence. Resources CX Accelerator Community - https://cxaccelerator.com Toastmasters International - https...

This episode explores the importance of community, trust, and authentic leadership in the evolving landscape of customer experience (CX). Leaders share practical strategies for fostering psychological safety, managing burnout, and building meaningful connections in remote and hybrid work environments. This week's guests include: Rob Dwyer & Luke Jamieson Resources: Radical Candor by Kim Scott...