C.U. on the Show

Artificial intelligence is rapidly reshaping how credit unions operate, communicate, and plan for the future. In this episode of C.U. On The Show , Doug English sits down with Jeremy Wood, Chief Strategy Officer at Innovations FCU, and AI strategist Kirk Drake to discuss how AI is beginning to transform board meetings, strategic planning, policy development, financial analysis, and day-to-day oper...

Artificial intelligence is increasingly influencing how manyorganizations evaluate operations, governance, and decision-making. In this episode of C.U. on the Show, Doug English sits down with Heather McKissick of CUES and Paul Barbato of TruStage to explore how boards can use AI to becomemore informed, strategic, and effective without losing sight of the human judgment and member focus that defin...

In this episode of C.U. on the Show , Doug English speaks with Dan Prezioso of Olden Lane about trends influencing the credit union industry. Their conversation exploresdemographic changes, evolving technology expectations, and increased competition from digital financial platforms. The discussion is intended to provide general industry insights and considerations for how credit unions may evaluat...

In this episode of C.U. on the Show , Doug English speaks withleaders from Alliance Catholic Credit Union and Shift Mate about how credit unions can better connect fragmented data, streamline internal processes, and enhance member engagement. The discussion focuses on how AI-supported workflows may help improve efficiency, support lending operations, and provide more timely, relevant member intera...

In this episode of C.U. on the Show , Doug English speaks withleaders from Alliance Catholic Credit Union and Shift Mate about how credit unions can better connect fragmented data, streamline internal processes, and enhance member engagement. The discussion focuses on how AI-supported workflows may help improve efficiency, support lending operations, and provide more timely, relevant member intera...

In this episode of C.U. on the Show , Doug English speaks withleaders from Alliance Catholic Credit Union and Shift Mate about how credit unions can better connect fragmented data, streamline internal processes, and enhance member engagement. The discussion focuses on how AI-supported workflows may help improve efficiency, support lending operations, and provide more timely, relevant member intera...

In this episode of C.U. On The Show , Doug English sits down with Randy Stolp of Loan NFT and Lamont Black of Wide Open Ventures to discuss an emerging concept within the credit union movement: the tokenization of loan participations. By combining blockchain infrastructure, AI-driven analytics, and cooperative marketplace concepts, the discussion explores how technology could potentially modernize...

In this episode of C.U. On The Show, Doug sits down with Jed Meyer, CEO of St. Cloud Financial, to explore how a credit union can approach digital assets responsibly. Rather than focusing on hype or speculation, the discussion centers on member education, long-term strategic planning, regulatory engagement, and building infrastructure designed to preserve trust and institutional control as payment...

In this GAC 2026 preview episode of C.U. on the Show , Todd Spiczenski of America’s Credit Unions shares why storytelling is the central theme of this year’s Governmental Affairs Conference and how credit union leaders can use personal member impact stories to strengthen advocacy on Capitol Hill. Watch the video episode on YouTube: https://youtu.be/UXFvucp3ico Read the episode summary here: Email...

In this episode of C.U. On The Show , Doug English speaks with Deedee Myers and JD Myers about how AI is influencing credit union governance and organizational readiness. They discuss how AI can accelerate both strengths and weaknesses in an organization, why workforce literacy and critical thinking matter in an AI-enabled environment, and how boards can responsibly engage with AI in strategic pla...

In this episode of C.U. On The Show , Doug English speaks with Elizabeth Wadsworth of Velera about the evolving role of artificial intelligence in credit unions. The conversation focuses on AI agents, responsible AI governance, and how credit unions can evaluate emerging technologies in a way that aligns with their mission, risk posture, and strategic goals. Watch the video episode here: https://y...

In this episode of C.U. On The Show , Doug English welcomes back Peter Myers of DDJ Myers for a deep, practical conversation on board renewal and board performance. As credit unions face accelerated board turnover, CEO transitions, and shifting competitive pressures, Peter explains how boards can objectively assess their effectiveness, align on the most strategic priorities, and intentionally evol...

How can credit unions use CUSOs (credit union service organizations) and FinTech partnerships as intentional tools for growth instead of one-off “shiny object” deals? In this episode of C.U. On The Show , host Doug English talks with Capstone Strategic’s John Dearing about approaching CUSOs and FinTechs with a proactive external growth strategy, deciding when to build, buy, or partner, and how col...

In this C.U. On The Show conversation, host Doug English talks with Andrea Argueta of Glia about approaches credit unions are using to incorporate AI into member service. They discuss where organizations are finding early operational benefits, how hand-offs to human agents are managed, and ways leaders are evaluating interaction strategies. Watch the episode on YouTube: https://youtu.be/lMEDO9WlS6...

In this episode of C.U. on the Show , host Doug English sits down with Lee Silber—author of The Credit Union Way —to explore why stories of compassion, connection, and community remain at the heart of the credit union movement. From tellers who create policies on the fly to help members in need, to branch managers who step in during times of crisis, Silber makes the case that smaller, more persona...

How should a credit union apply insights from the 2025 CUES Executive Compensation Survey? In this episode of C.U. On The Show , host Doug English, CFP®, speaks with Sharon Messmore of CUES about how credit unions can interpret survey data, identify trends, and use the findings to support fair, transparent, and strategically aligned compensationstructures. Watch the video on YouTube: https://youtu...

In this C.U. On The Show episode, host Doug English sits down with payments futurist Becky Reed of BankSocial and Cooper Thompson , VP of Innovation for Embedded Finance & Digital Assets at Fiserv . They explain what stablecoins are, how wallet-based payments work, and how blockchain transparency could enhance fraud-prevention efforts in financial services. Watch the video on YouTube: https://...

In this episode of C.U. on the Show , host Doug English sits down with Peter Myers to unpack a practical framework for CEO oversight that ties compensation, evaluation, and strategy into one coherent system. If you’re a CEO, board chair, or emerging executive, you’ll walk away with steps to reduce friction, improve accountability (in the positive, rewarding sense), and keep your credit union’s str...

In this episode of C.U. On The Show , host Doug English sits down with leadership and succession expert Deedee Myers to unpack what modern, strategic succession planning looks like in 2025. From board governance and culture to developing internal candidates who can truly compete with the external market—and keeping the executive team aligned as timelines shorten—this conversation gives credit unio...

In this episode of C.U. on the Show , host Doug English sits down with Steve O’Donnell , CEO of One Nevada Credit Union, and Saroop Bharwani , co-founder of Senso AI, to explore how artificial intelligence is reshaping credit unions. From improving call center performance to building member loyalty and even optimizing for AI-driven search engines, this conversation unpacks actionable strategies ev...

In this episode of C.U. on the Show , Doug English sits down with Sam Das, Managing Director at TruStage Ventures, and Chris Coleman, Co-Founder of Clutch, to explore how artificial intelligence is transforming the credit union industry. From speeding up lending and deposit processes to personalizing member interactions, they share real-world examples, efficiency gains, and the cultural shifts cre...

In this C.U. On the Show episode, host Doug English digs into the real-world mechanics of AI adoption with Credit Union 1’s Todd Gunderson and nCino’s Nicole Haverly. You’ll hear why “member experience is the new rate,” how automation frees humans for deeper advice, and the simple question that jump-started a credit-union-wide transformation. Check out the ACT Advisors Blog for a written summary o...

In this episode of C.U. On The Show , host Doug English welcomes back Heather McKissick of CUES to explore how credit union leaders can effectively lead during volatile, uncertain, chaotic, and ambiguous (VUCA) times. Drawing on her expertise and recent publication, “Leadership in Polarized Times,” Heather outlines four essential tools for staying grounded and creating resilient organizations—even...

Learn how Gary Jeter of TruStone Financial and Kirk Drake of Credit Union 2.0 are using AI to revolutionize internal operations, reimagine member service, and build agile, future-ready credit unions. If you’re unsure how to begin with AI or want to make your early efforts impactful, this episode will light the path forward. Check out the ACT Advisors Blog for a written summary of this episode! Wan...

In this episode of C.U. on the Show , Doug English welcomes Michael Bell back for an eye-opening conversation about a hidden trend in the credit union world: acquiring non-bank businesses. Discover how credit unions are strengthening member relationships and diversifying income streams by buying companies like title agencies, insurance firms, and real estate businesses. If you're looking for a...